On this site for your protection ONLY certfied qualuifed advisors may assist you with Malware issues.
I AM NOT saying that you are infected, but there are issues that raise concern to me.
The fact that you DO NOT have this
consrv.dll
is NOT one of those concerns.
PLEASE follow these instructions carefully.
Go to this link
http://www.geekstogo...cleaning-guide/
FOLLOW please the instructions regarding - creating a new topic.
Create a new topic in the Malware Forum.
Post in that forum with log as outlined in the link I have sent you.
Please provide on THAT post in Malware a link to THIS topic in this forum, so that the member advising you in the Malware forum MAY easily refer here to see what has been checked.
Finally please post again in this forum to assure me you have seen this post.
Thank you and Good Luck with the problem.