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Trojan.ZeroAccessB infection - please help


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#16
RKinner

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yep. Looks good. The one line:

O10 - NameSpace_Catalog5\Catalog_Entries\000000000004 [] - %SystemRoot%\System32\nwprovau.dll File not found

is more or less normal. It refers to a type of networking that is no longer used. XP used to have it but I don't think they carried through to Win 7. I've tried to remove it in the past and it just gets mad at me. I think it's just a mistake on Microsoft's part but it doesn't seem to hurt anything so I think we will let it be.

You can delete the winsock2.reg file.

I don't see any other problems so I think we are through.

We need to cleanup System Restore:

Copy the following:

:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]

Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

That will get the last of the malware off the system.



You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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#17
RandyS1492

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Ron,
Thank you very much for all your help. I've followed all your recommendations and directions, so I agree that we should be done at this point.
I really appreciate all your help with this - I probably would have resorted to a complete re-install of Windows.
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#18
RandyS1492

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Ron,

I've found what may be another symptom. When trying to change my Windows firewall (checking some database stuff), I got an error: "Windows Firewall can't change some of your settings. Error code 0x80070424".

The web page at http://answers.micro...03-4b745fe6e8ee
indicates "This firewall issue is commonly found on vista and windows 7 (64 BIT OS). This is symptom for rootkit on 64 bit systems"

It suggests I use the registry changes found in:
http://www.mediafire...317ea53a883288d
http://www.mediafire...z6aw8j7997qa7j9

Any suggestions from your side?
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#19
RKinner

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I'm pretty sure BFE is running as otherwise we get a bunch of errors in VEW.

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Type with an Enter after each line:
net  start  bfe

(We want it to say
"The requested service has already been started

More help is available by typing NET HELPMSG 2182" )

(To check the firewall type: )

net  start  mpssvc

(We expect the same results)
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#20
RandyS1492

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Ron,

Here's a copy of what I did:

C:\Users\Randy>net start bfe
The requested service has already been started.

More help is available by typing NET HELPMSG 2182.


C:\Users\Randy>net start mpssvc
The service name is invalid.

More help is available by typing NET HELPMSG 2185.
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#21
RKinner

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Download and Save the attached BFE64.zip file. Right click on it and Extract All. This will create a folder called BFE64. Inside the folder will be two files. BFE64.reg and mpssvc.reg.

Right click on mpssvc.reg and select MERGE. Allow it to merge into the registry. Report any errors you get.

Reboot.

Start, (All) Programs, Accessories then right click on Command Prompt and select Run As Admin.

Type with an Enter after each line:


net  start  mpssvc

(We want it to say
"The requested service has already been started

More help is available by typing NET HELPMSG 2182"
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#22
RandyS1492

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Ron,

I'm sorry - I don't see an attached .zip file. I must be missing something.

P.S.- I you don't hear from me tonight, then I probably won't get back to you until next Friday (Feb 10). I'll be out on business and won't be able to work on this computer until I return.
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#23
RKinner

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Sorry, It should be there this time.

No hurry.
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#24
RandyS1492

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Ron,

I'm back. I did the merge to the registry without any errors. I rebooted, then ran 'net start mpssvc'. The response was as desired.

Anything else, do you think?
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#25
RKinner

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Let's see if we have any errors:

Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).
sfc  /scannow

(This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Ron
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#26
RandyS1492

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System Log:
-----------
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 10/02/2012 10:47:02 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/02/2012 6:18:14 PM
Type: Error Category: 0
Event: 1 Source: VDS Basic Provider
Unexpected failure. Error code: [email protected]

Log: 'System' Date/Time: 10/02/2012 6:17:49 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The SQL Server (SQLEXPRESS) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 10/02/2012 6:17:49 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the SQL Server (SQLEXPRESS) service to connect.

Log: 'System' Date/Time: 10/02/2012 6:17:19 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The LogMeIn Kernel Information Provider service failed to start due to the following error: The system cannot find the path specified.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 10/02/2012 6:15:32 PM
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped.


Application Log:
----------------
Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 10/02/2012 10:48:42 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 10/02/2012 6:46:09 PM
Type: Error Category: 0
Event: 80 Source: SideBySide
Activation context generation failed for "C:\Users\Randy\Downloads\SoftonicDownloader_for_pdf-xchange-viewer.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest. Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.

Log: 'Application' Date/Time: 10/02/2012 6:18:27 PM
Type: Error Category: 0
Event: 3 Source: TFSShellExt
The event description cannot be found.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 10/02/2012 6:17:54 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:54.434]: [00003288]: RegOpenKeyEx failed

Log: 'Application' Date/Time: 10/02/2012 6:17:54 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:54.434]: [00003288]: RegOpenKeyEx failed

Log: 'Application' Date/Time: 10/02/2012 6:17:51 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:51.236]: [00002536]: RegOpenKeyEx failed

Log: 'Application' Date/Time: 10/02/2012 6:17:51 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:51.236]: [00002536]: RegOpenKeyEx failed

Log: 'Application' Date/Time: 10/02/2012 6:17:51 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:51.236]: [00002536]: RegOpenKeyEx failed

Log: 'Application' Date/Time: 10/02/2012 6:17:51 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:51.236]: [00002536]: RegOpenKeyEx failed

Log: 'Application' Date/Time: 10/02/2012 6:17:47 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:47.242]: [00002536]: RegOpenKeyEx failed

Log: 'Application' Date/Time: 10/02/2012 6:17:47 PM
Type: Warning Category: 0
Event: 1002 Source: Brother BrLog
C4PRG BrtC4PRG: [2012/02/10 10:17:47.242]: [00002536]: RegOpenKeyEx failed
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#27
RKinner

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You still have Brother and LogMeIn errors and there is something not right with SQL but nothing that I can help you with so I think we are really done this time.

Ron
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#28
RandyS1492

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Ron,

Thank you for all your help.
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