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cant remove norton 360


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#1
dudeski

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i have centurylink hi speed and with it came norton 360. i went to upgrade my service and the installer was prompting me to install 2012 norton. i ran the installer and it said i had to remove old norton versions and then i could load the new. i went to control panel and to add and remove software and tried to uninstall and it wont let me. when i click on uninstall it just gives me the little blue circle for 1 second and then doesnt do anything. i went to the start programs menu and clicked on 360 and clicked uninstall and nothing.all my troubles stared the other day when i installed a free video converter.it was acting hinky so i removed it.what can i do to get this crap outta my machine.
thanks,radar :help:
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#2
godawgs

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Hi dudeski, :welcome:

Do you have administrator privileges on your account? If you don't, that's why you can't uninstall Norton 360. If you do, you can contact centurylink and see if there is a special uninstaller that they provide for the Norton 360 that come from them. Or you can use the Norton Removal Tool Link

all my troubles stared the other day when i installed a free video converter.it was acting hinky so i removed it.what can i do to get this crap outta my machine.
thanks,radar

But if your problems didn't start until you downloaded a free program, it's possible that you got more than you bargained for and the free program included a hitchhiker (virus).
If you want to eliminate that possibility you can go to the Virus,Spyware,Malware Removal forum, click the Malware and Spyware Cleaning Guide
Please read BEFORE starting a new topic
and follow the directions there to post your problem.

Good luck!

Edited by godawgs, 07 February 2012 - 11:24 AM.

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#3
dudeski

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thanks, i did as you said and downloaded the norton removal tool onto a disc from my wifes laptop and ran it. it fixed it right up. thanks for your help. much needed. :thumbsup:
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#4
godawgs

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Glad you got it sorted out.
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