[MichaelStanleigh]

I have a new computer with Windows 7 and Office 10. When I give a PowerPoint presentation it always crashes mid-way through. It just says that it's closing and will have to re-start. Even once it restarts it keeps closing so I can't continue with my presentation. It doesn't even give me an explanation. I really appreciate any advise someone can offer. Thanks, Michael

[Advertisements]

Hello Michael,

Sometimes the event viewer will tell you what happened...

Can you press the windows key + "R" and type eventvwr.msc this will load up the event viewer application. In the top left, expand each group and look for errors or warnings at around the time of the crash.

Let us know what you find.

[risingphoenix1985]

Hello Michael,

Sometimes the event viewer will tell you what happened...

Can you press the windows key + "R" and type eventvwr.msc this will load up the event viewer application. In the top left, expand each group and look for errors or warnings at around the time of the crash.

Let us know what you find.

[MichaelStanleigh]

I think this is what you're looking for:
Faulty application name: Powerpnt.exe,version: 14.0.6009.1000, time stamp: 0x4cc1a4ed
Faulty module name: KERNELBASE.dll, version: 61.7601.17651, time stamp: 0x4e211319
Exception code: 0xe0000002

Thanks,

[risingphoenix1985]

Hi Michael,

That error code generally means that the there is a problem with Windows.

Do you have an Operating System disk for your system? If you do, you could run the System File Checker (I'll explain how if you have the CD).

[MichaelStanleigh]

I'm out of town all week. I'll be back into my office on Monday, Feb. 13th. I hate to wait but can we do it than?
Appreciate your help,
Michael

[risingphoenix1985]

Hi Michael,

Sure, I don't think I have anything on except work.

[MichaelStanleigh]

I'm back. I bought my computer in December and it came loaded with Windows 7. I don't have a CD. I wonder if I should just phone Microsoft? Do you think they'd know what to do?

[risingphoenix1985]

Hello,

You could try calling MS.

If you don't have a CD, you may have a recovery partition that you could use to restore your PC to the same state it was when yo got it.

[MichaelStanleigh]

Thanks. I'll call MS as I don't want to put my computer back. I don't want to have to reinstall everything.

[risingphoenix1985]

OK, Let us know how it turns out.