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HRDLogbook.exe caused ACCESS_VIOLATION in module "C:\Windows&


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#1
bweber

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Hello, hope you can help. I used to run this program all the time and it worked.

The problem: When I run Ham Radio Deluxe and it opens and runs the HRD Logbook Program I get this error:

HRDLogbook.exe caused ACCESS_VIOLATION in module "C:\Windows\system32\AVLib.dll" at 0023:0BB86E21

If I run the HRDLogbook program by itself it works without the error. Any idea what could be causing the error as I need to run the program after I start Ham Radio Deluxe so I can get my radio data. I looked on the internet for the above error but don't see anything related.

I have tried to re-install the software and no difference in the problem. I have also run registry cleaners after uninstalling the software in case the registry was corrupt. No change in the problem listed above.






Thanks in advance for any help.

Butch Weber
Clermont, FL

Edited by rshaffer61, 03 February 2012 - 06:48 PM.
Removed Malware log: Not used in this sub forum

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#2
Macboatmaster

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Welcome to GeekstoGo

I have also run registry cleaners after uninstalling the software in case the registry was corrupt. No change in the problem listed above.



That I am sorry to say was NOT a good idea. Please keep well away from registry cleaners. Generally speaking they solve very few problems and cause many more problems.
Additionally, they shoud, despite the common marketing blurb with such programs never be used in attempt to solve a problem, especially one such as this which is very likely completely unrelated to the registry.

That said - has the program EVER run on your Windows 64 bit.
If NOT right click the program and choose Troubleshoot Compatability and try that.

Please post the results, including anything else you have tried apart from the registry cleaner.

GW7KBL
and when
MZSH2
/MM
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#3
bweber

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Hello and thanks for the reply. Yes, it used to work on my Windows 7 - 64 bit computer. What happens and I'm not quite sure why, is my programs get lost. When it worked I had one 128GB SSD for my C: drive. It was working then. Because I use a SSD I have been installing on a 2TB hard disk (E:). I followed instructions on SSD optimization and it worked for a long time. Then all of a sudden my installed programs didn't work right. The program list and shortcuts would say its only valid for installed programs. The programs would run if I go to E:\Program Files and run them. My Ham Radio Deluxe never stopped working and the HRD Log program started automatically when I started HRD. Now I get the failure when it runs along with HRD but not when I run it by itself. Also the DM780 Digital Modes program gets the same error now. The only difference from when it did work to now is that I backed up the C: drive and then installed another 128GB SSD (Same Type) and set it for RAID 0 so I get 222GB now. I restored the drive and now I get the error stated in the subject. I have tried to un-install the HRD and re-install but no difference in getting the error. I really need it to work with HRD so it passes the radio's information into the Logging program. The way I have to do it now is to type in a callsign and sig report and then go back in to update the frequency/band information. Hopefully this will give you some insight into my problems. With a GW call you must be in Wales, right? Thanks, Butch - WA4GIF.
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#4
bweber

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I found the problem! :thumbsup: It was the Hide My IP (HIP) program causing the error. I got a clue when looking more closely at the information provided in the error box. It pointed to the HIP directory and AVLIB.exe program. I un-installed HIP and now it works. Hopefully this will help others when having the same problem. Thanks for giving me the hint that it might not be in the Registry. Appreciate it.

73 de WA4GIF - Butch in Clermont, FL.
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#5
Macboatmaster

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Thanks indeed for posting the solution.

Yes Wales, Anglesey as shown, small island about 25 x 25 mls
only 500 mtrs or so from the mainland - 2 bridges.

and as you saw MM when onboard MZSH2.

Regards

Good luck with it.

(Further if you wish re HAM by PM please)
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