[mgorman]

Here is the FSS log. I'm going to be a bit busy for the rest of the night, so I'm not sure how much else I'll be able to do. Thank you for all the help. Hopefully we can work on getting this problem fixed tomorrow.

FSS

Farbar Service Scanner Version: 04-02-2012 01
Ran by matt (administrator) on 04-02-2012 at 18:59:41
Running from "C:\Users\matt\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[Advertisements]

Step 1.

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application. Please do not accept the trial right now. We just want to run it on demand.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


Step 2.

Run ESET Online Scan

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Vista / 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

Please go here then click on:

If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the following instructions work with either Internet Explorer or Mozilla FireFox.

• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow Add-On/Active X to install.
• Make sure that the option Scan archives is checked.
• Now click on Advanced Settings and select the following:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Now click on:
• The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically. The scan may take several hours.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close, make sure you copy the logfile first!
• Now click on:
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.

Step 3.

Security Check
Download Security Check by screen317 from here or here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Step 4.

For the Firewall issue:

Download the registry file and save it on your desktop:

http://www.mediafire...z6aw8j7997qa7j9

When you are asked where to save it make sure the name is firewall.reg, if it is not just delete it and type in firewall.reg before OK.

Right click Firewall.reg select Merge and OK the merge.

Restart your PC

Set and Start Services

Now,open RUN (Windows Key + R) again and type services.msc in the dialog box and click OK

Next look in the services for Windows Firewall

Make sure it is set to Startup type: Automatic If it is not select Automatic

Now look at Service status: Started If it is not select Start

Then click OK

Verify that the firewall is working. If it is not please re run Farbar Services scanner

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Step 5.

Please post:


mbam log
eset log
security check log
FSS.txt (if firewall not working)

Please give me an update on how your computer is doing!

[CompCav]

Step 1.

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application. Please do not accept the trial right now. We just want to run it on demand.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


Step 2.

Run ESET Online Scan

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Vista / 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

Please go here then click on:

If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the following instructions work with either Internet Explorer or Mozilla FireFox.

• Select the option YES, I accept the Terms of Use then click on:
• When prompted allow Add-On/Active X to install.
• Make sure that the option Scan archives is checked.
• Now click on Advanced Settings and select the following:
  
  • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Now click on:
• The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
• When completed the Online Scan will begin automatically. The scan may take several hours.
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
• When completed select Uninstall application on close, make sure you copy the logfile first!
• Now click on:
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
• Copy and paste that log as a reply to this topic.

Step 3.

Security Check
Download Security Check by screen317 from here or here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Step 4.

For the Firewall issue:

Download the registry file and save it on your desktop:

http://www.mediafire...z6aw8j7997qa7j9

When you are asked where to save it make sure the name is firewall.reg, if it is not just delete it and type in firewall.reg before OK.

Right click Firewall.reg select Merge and OK the merge.

Restart your PC

Set and Start Services

Now,open RUN (Windows Key + R) again and type services.msc in the dialog box and click OK

Next look in the services for Windows Firewall

Make sure it is set to Startup type: Automatic If it is not select Automatic

Now look at Service status: Started If it is not select Start

Then click OK

Verify that the firewall is working. If it is not please re run Farbar Services scanner

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Step 5.

Please post:


mbam log
eset log
security check log
FSS.txt (if firewall not working)

Please give me an update on how your computer is doing!

[mgorman]

Good afternoon,

Here is the mbam log, eset log (one copied from when the scan finished, and the other from the log file that was asked to be copied), security check log

My computer seems to be fine. No redirects. No stability issues.

Windows Firewall is turned on and seems to be working.

Windows Defender is giving me the error code now, 0x80070424.

Can I reactivate teatimer and SD helper in Spybot S&D?

Thank you for the continued support.

MBAM Log


Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.02.05.02

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
matt :: GAMEMASTER [administrator]

2/5/2012 10:17:58 AM
mbam-log-2012-02-05 (10-17-58).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219697
Time elapsed: 2 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Windows\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.

(end)

ESET Log After Run


C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric1.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric10.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric11.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric2.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric3.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric4.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric5.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric6.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric7.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric8.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\ProgramData\Spybot - Search & Destroy\Recovery\SmitfraudCgeneric9.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.02.2012_16.06.21\mbr0000\tdlfs0000\tsk0000.dta Win32/Olmarik.AWO trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.02.2012_16.06.21\mbr0000\tdlfs0000\tsk0001.dta Win64/Olmarik.AD trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.02.2012_16.06.21\mbr0000\tdlfs0000\tsk0002.dta Win32/Olmarik.AWO trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.02.2012_16.06.21\mbr0000\tdlfs0000\tsk0003.dta Win64/Olmarik.AC trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.02.2012_16.06.21\mbr0000\tdlfs0000\tsk0007.dta Win32/Olmarik.AWO trojan cleaned by deleting - quarantined
C:\TDSSKiller_Quarantine\04.02.2012_16.06.21\mbr0000\tdlfs0000\tsk0008.dta Win64/Olmarik.X trojan cleaned by deleting - quarantined

ESET Log Copied from C:\Program Files\ESET\EsetOnlineScanner\log.txt

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK

Security Check Log


Results of screen317's Security Check version 0.99.30
Windows 7 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:
avast! Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
Spybot - Search & Destroy
Java™ 6 Update 30
Adobe Reader X (10.1.1)
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent
Spybot Teatimer.exe is disabled!
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
``````````End of Log````````````

[CompCav]

Since we have an error code please rerun Farbar Services Scanner and post the FSS.txt for me now that the firewall is working. Make sure to check all of the boxes.

Please hold of on spybot until we are done.

[mgorman]

Here is the FSS Log

Farbar Service Scanner Version: 04-02-2012 01
Ran by matt (administrator) on 05-02-2012 at 12:57:10
Running from "C:\Users\matt\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

[CompCav]

Set and Start Services

Now,open RUN (Windows Key + R) again and type services.msc in the dialog box and click OK

Next look in the services for Windows Defender

Is the Startup type: Automatic ?

Now look at Service status: is it Started?

Then click cancel

Please tell me in the next post:

Is the service Windows Defender there?

What is the startup type?

What is the service status? (Start or stop)

[mgorman]

Windows Defender does not appear to be there.

[CompCav]

I am consulting with my instructor on pathforward will be back to you soon.

[CompCav]

Here is a link from the avast! site that discusses Windows Defender.

Your call let me know!

And it you want it to just get rid of errors we can do that as well.

[mgorman]

I'm good without Windows Defender. Spybot S&D, Malwarebytes, windows firewall, and avast should be enough protection.

Is there anything else that I need to do or do the logs look clean?

Can I go ahead and reactive teatimer and S&Dhelper?

I'm updating IE, didn't realize it was out of date until the security checker noticed.

Thank you for the help.

[CompCav]

You can reactivate SpyBot now, I will be back with a final close later.

[CompCav]

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

The following steps will implement some cleanup procedures as well as reset System Restore points:


Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Keep Java updated. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
• Right click Disc cleanup and select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

[mgorman]

Thank you for the help. Looks like everything is good. Good luck on going from GeekU Senior to full GeekU expert.

[CompCav]

Thanks for the luck, I appreciate it! I am glad your machine is running well.

[Essexboy]

A slow computer does not mean there is malware present. I don't see anything in your Hijack This log to indicate that your problem is malware related. I will post the following info to get you started in the right direction, but if you need further help with this you will have to post a new topic in the proper Operating System Forum. I'm closing this topic.

Here are some routine maintenance practices that you should do on a regular basis to keep your machine running efficiently:

Disk Cleanup:

http://www.theelderg...nup_utility.htm

Defrag your HD:

http://artsweb.bham....rag-win2kxp.htm

Run chkdsk:

To use Chkdsk, click Start and My Computer. Right-click the hard drive you want to check, and click Properties. Select the Tools tab and click Check Now. Check both boxes. Click Start. You'll get a message that the computer must be rebooted to run a complete check. Click Yes and reboot. Chkdsk will take awhile, so run it when you don't need to use the computer for something else.

Remove unnecessary startups

This should be done through the System Configuration Utility. Go to Start > Run and type in msconfig.
Click OK or hit the Enter key.

Click on the "Startup" tab and remove the check by the items that you have determined are unnecessary. Click "Apply" then "Close"

You will be prompted to restart. Go ahead and restart.

Upon restart you will be confronted with a dialogue box warning about running in selective startup. Just ignore that message and put a check in the box by "Don't show me this message or launch the System Configuration Utility when Windows starts" and click "OK". You will not be bothered by the message again.

Keep in mind that some entries will be re-enabled in the startups each time you use that particular program. Therefore, you will have to find the option in that programs preferences that says something like "Load with Windows" or "Run when Windows Starts" and disable that option.

Go here for info on msconfig:

http://www.pacs-port...artup_index.htm

You can look up the startups at the following links to help determine what is needed and what is not:

http://computercops....tartupList.html

http://www.bleepingc...r.com/startups/

http://www.answersth...es/tasklist.htm

http://www.windowsst...start=50&end=75

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, have followed the steps above, and still suspect you may be infected, please contact a staff member with the address of the thread to have it reopened.

Everyone else please begin a New Topic.