Firefox not responding, pages hanging,unable to start antivirus [Close
Posted 03 June 2012 - 11:36 AM
Posted 03 June 2012 - 01:41 PM
Am I doing something wrong CompCav?
Posted 03 June 2012 - 01:42 PM
If not what is the make and model number of the computer?
Posted 03 June 2012 - 05:17 PM
the PC is a Packard Bell Imedia, not sure what model number.
Hope this helps
Posted 03 June 2012 - 06:18 PM
Posted 05 June 2012 - 01:42 AM
safe mode with networking
safe mode with command prompt
enable boot logging
enable VGA mode
last known good config etc
directory services restore mode
disable auto restart on system failure
start windows normally
return to OS choice menu.
I tried every button but nothing took me to a set up menu
Posted 05 June 2012 - 08:48 AM
OK we will need you to open the case and remove the small CMOS battery.
- First shutdown your computer and unplug it from the power.
- Open the case
- You will see on the motherboard a small button style battery.
- Carefully remove the battery so that you do not ruin the contacts by bending them to far or breaking them.
- Leave the battery out for 5-10 minutes, this will reset the clock and forec a BIOS prompt.
- Reinstall the battery.
- Plug the power back in.
- Now press the power button.
- Press F1 to continue when it asks to
- F2 to enter BIOS or DEL (it should show what to press to enter setup)
- Once in the BIOS we need to check the Advanced screen for something like "USB Legacy Emulation"
- We want to set it to Enabled
Posted 05 June 2012 - 10:16 AM
When starting the computer immediately begin to tap and if one does not work please let it go to the advanced menu options and then select restart and try the next one:
These came from one the tech team experts Phillpower2 and he also said that the Packard Bell is now owned by Acer and Acer also now owns Gateway so that maybe why we are having to try so many different ways to access the BIOS (setup). Here is a link to a page that describes these for different motherboards by company and model lines.
If none of these work then go back to post #97 (directly above) and follow those instructions.
Posted 13 June 2012 - 07:35 PM
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