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Sudden shutdown, reboots to blue screen of death [Closed]


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#46
godawgs

godawgs

    Teacher

  • Retired Staff
  • 8,228 posts
Hello,

Nothing is ever easy is it? Apparently Online Armor is having a problem with continuous pop ups. See the Online Armor forum posts here, here and here
and they don't seem to have an answer for it posted.


I still have that Allow/Block deal nagging me and I can't seem to find the Free version of Trend Micro or is that the free trial version I keep seeing?

The popups you are seeing is the Online Armor firewall. I am not aware of a free version of Trend Micro Antivirus.

I don't know if the file that Online Armor is blocking is malware or simply some kind of update for the Application Virtualization client service. For right now you need to click Block on the pop ups until they stop. Then open the Online Armor program and take a screenshot of the following modules:

Firewall
Posted Image

Programs
Posted Image

Autoruns
Posted Image



We need to get an Anti-Virus back on the system.

Step-1.

Download and Install an AntiVirus Program


To the best of my knowledge Trend Micro does not have a free anitvirus. But there are some excellent free ones available that are just as good as or better than Trend Micro.

See the GeeksToGo list here to read about them.
If you decide to use one of them, click the link to download it, (to the desktop), then close all windows and browsers and install it.

If you decide to stay with Trend Micro, you probably have a Trend Micro account already set up at Trend Micro. See this page


Step-2.

Posted Image OTL Custom Scan

1. Please copy the text in the code box below and paste it in the Posted Image box in OTL. To do that:
  • Highlight everything inside the code box, right click the mouse and click Copy.
HKLM\Software\Microsoft\Windows\Current Version\Run
HKLM\SYSTEM\CurrentControlSet\Services\Application Virtualization client

2. Re-open OTL on the desktop. To do that:
  • Double click on the Posted Image OTL icon to run it. Make sure all other windows are closed.
  • You will see a console like the one below:

    Posted Image
  • Make sure the Output box at the top is set to Standard Output.
  • In the Extra Registry section click the Use Safelist button<---Important
  • Check the boxes beside LOP Check and Purity Check.
  • Place the mouse pointer inside thePosted Image box, right click and click Paste. This will put the above script inside OTL
  • Click the Posted Image button. Do not change any settings unless otherwise told to do so.
  • Let the scan run uninterrupted. The scan won't take long.
  • When the scan completes, it will open OTL.Txt and Extras.txt on the desktop. These files are also saved in the same location as OTL (it should be on your desktop).
  • Please copy the contents of these files and paste it into your reply. To do that:
  • On the OTL.txt file Menu Bar click Edit then click Select All. This will highlight the contents of the file. Then click Copy.
  • Right click inside the forum post window then click Paste.This will paste the contents of the OTL.txt file in the in the post window.
  • Repeat with the Extras.txt file


Step-3.

Things For Your Next Post:
1. Post the Online Armor screen shots
2. Tell me what you decided/did about the antivirus
3. The OTL.txt log
4. The Extras.txt log
  • 0

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#47
ColtsFan18

ColtsFan18

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Screenshots attached. I thought Trend Micro had a free version, since it wouls appear I was wrong I went with Microsoft Security Essentials for virus protection.

Here are the OTL logs:


OTL logfile created on: 2/25/2012 9:27:59 AM - Run 8
OTL by OldTimer - Version 3.2.33.0 Folder = C:\Users\Tammy\Desktop\Documents and stuff
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.61 Gb Total Physical Memory | 2.31 Gb Available Physical Memory | 63.99% Memory free
7.21 Gb Paging File | 5.60 Gb Available in Paging File | 77.65% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 256.35 Gb Total Space | 211.85 Gb Free Space | 82.64% Space Free | Partition Type: NTFS
Drive D: | 314.82 Gb Total Space | 314.72 Gb Free Space | 99.97% Space Free | Partition Type: NTFS

Computer Name: TAMS | User Name: Tammy | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/02/18 15:07:07 | 000,583,680 | ---- | M] (OldTimer Tools) -- C:\Users\Tammy\Desktop\Documents and stuff\OTL.exe
PRC - [2012/02/10 14:33:00 | 004,369,208 | ---- | M] (Emsi Software GmbH) -- C:\Program Files (x86)\Online Armor\oasrv.exe
PRC - [2012/02/10 14:33:00 | 002,645,440 | ---- | M] (Emsi Software GmbH) -- C:\Program Files (x86)\Online Armor\oaui.exe
PRC - [2012/02/10 14:32:58 | 001,167,408 | ---- | M] (Emsi Software GmbH) -- C:\Program Files (x86)\Online Armor\oahlp.exe
PRC - [2012/02/10 14:32:56 | 000,208,472 | ---- | M] (Emsi Software GmbH) -- C:\Program Files (x86)\Online Armor\oacat.exe
PRC - [2011/12/09 20:09:42 | 000,296,056 | ---- | M] (RealNetworks, Inc.) -- C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
PRC - [2011/10/01 08:30:22 | 000,219,496 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2011/10/01 08:30:18 | 000,508,776 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
PRC - [2011/08/28 07:40:39 | 003,058,304 | ---- | M] (ASUS) -- C:\Windows\AsScrPro.exe
PRC - [2011/06/10 11:49:10 | 002,255,360 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
PRC - [2011/05/30 13:48:18 | 000,082,944 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
PRC - [2011/05/20 12:01:06 | 000,166,528 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe
PRC - [2010/11/15 11:42:12 | 000,305,792 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
PRC - [2010/10/07 15:05:14 | 000,170,624 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
PRC - [2010/08/17 15:55:42 | 005,732,992 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
PRC - [2010/07/09 23:45:00 | 000,984,400 | ---- | M] (Virage Logic Corporation / Sonic Focus) -- C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe
PRC - [2009/12/15 11:39:38 | 000,096,896 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
PRC - [2009/11/02 15:21:26 | 000,103,720 | ---- | M] (CyberLink) -- C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
PRC - [2009/06/19 11:29:42 | 000,105,016 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
PRC - [2009/06/19 11:29:26 | 002,488,888 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ATKOSD.exe
PRC - [2009/06/15 18:30:42 | 000,084,536 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\AsLdrSrv.exe
PRC - [2009/01/26 15:31:10 | 001,153,368 | ---- | M] (Safer Networking Ltd.) -- C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
PRC - [2008/12/22 18:15:34 | 000,174,648 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\WDC.exe
PRC - [2008/08/13 22:00:08 | 000,113,208 | ---- | M] (ASUS) -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\KBFiltr.exe


========== Modules (No Company Name) ==========

MOD - [2011/06/10 11:49:10 | 001,163,264 | ---- | M] () -- C:\Program Files (x86)\ASUS\Wireless Console 3\acAuth.dll
MOD - [2011/05/30 13:48:14 | 000,009,216 | ---- | M] () -- C:\Program Files (x86)\ASUS\Splendid\GLCDdll.dll
MOD - [2009/11/02 15:23:36 | 000,013,096 | ---- | M] () -- C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvcPS.dll
MOD - [2009/11/02 15:20:10 | 000,619,816 | ---- | M] () -- C:\Program Files (x86)\CyberLink\Power2Go\CLMediaLibrary.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2011/07/14 06:15:36 | 000,204,288 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2011/06/07 23:09:26 | 000,365,568 | ---- | M] (Advanced Micro Devices, Inc.) [Auto | Running] -- C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe -- (AMD FUEL Service)
SRV:64bit: - [2011/04/27 17:21:18 | 000,288,272 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe -- (NisSrv)
SRV:64bit: - [2011/04/27 17:21:18 | 000,012,784 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe -- (MsMpSvc)
SRV:64bit: - [2011/01/25 15:11:56 | 000,379,520 | ---- | M] (ASUSTeK Computer Inc.) [Auto | Running] -- C:\Windows\SysNative\FBAgent.exe -- (AFBAgent)
SRV:64bit: - [2010/09/22 19:10:10 | 000,057,184 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Program Files\Windows Live\Mesh\wlcrasvc.exe -- (wlcrasvc)
SRV:64bit: - [2009/07/13 19:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2012/02/10 14:33:00 | 004,369,208 | ---- | M] (Emsi Software GmbH) [Auto | Running] -- C:\Program Files (x86)\Online Armor\oasrv.exe -- (SvcOnlineArmor)
SRV - [2012/02/10 14:32:56 | 000,208,472 | ---- | M] (Emsi Software GmbH) [Auto | Running] -- C:\Program Files (x86)\Online Armor\OAcat.exe -- (OAcat)
SRV - [2011/10/01 08:30:22 | 000,219,496 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2011/10/01 08:30:18 | 000,508,776 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/12/15 11:39:38 | 000,096,896 | ---- | M] (ASUS) [Auto | Running] -- C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe -- (ATKGFNEXSrv)
SRV - [2009/06/15 18:30:42 | 000,084,536 | ---- | M] (ASUS) [Auto | Running] -- C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\AsLdrSrv.exe -- (ASLDRService)
SRV - [2009/06/10 15:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/01/26 15:31:10 | 001,153,368 | ---- | M] (Safer Networking Ltd.) [Auto | Running] -- C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe -- (SBSDWSCService)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2012/02/10 14:33:14 | 000,032,920 | ---- | M] (Emsisoft) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\OAnet.sys -- (OAnet)
DRV:64bit: - [2011/10/01 08:30:22 | 000,022,376 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftvollh.sys -- (Sftvol)
DRV:64bit: - [2011/10/01 08:30:18 | 000,268,648 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftplaylh.sys -- (Sftplay)
DRV:64bit: - [2011/10/01 08:30:18 | 000,025,960 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftredirlh.sys -- (Sftredir)
DRV:64bit: - [2011/10/01 08:30:10 | 000,764,264 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftfslh.sys -- (Sftfs)
DRV:64bit: - [2011/07/14 07:00:06 | 009,978,880 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (amdkmdag)
DRV:64bit: - [2011/07/14 05:33:58 | 000,309,248 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)
DRV:64bit: - [2011/06/07 06:07:00 | 000,231,440 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AtihdW76.sys -- (AtiHDAudioService)
DRV:64bit: - [2011/04/27 15:25:24 | 000,084,864 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NisDrvWFP.sys -- (NisDrv)
DRV:64bit: - [2011/03/11 00:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 00:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/03/07 12:21:16 | 001,594,368 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2011/03/04 09:16:20 | 000,436,840 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2011/01/18 03:16:46 | 000,250,984 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2010/12/31 04:30:10 | 000,138,024 | ---- | M] (ELAN Microelectronics Corp.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ETD.sys -- (ETD)
DRV:64bit: - [2010/11/29 02:50:38 | 000,044,672 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\usbfilter.sys -- (usbfilter)
DRV:64bit: - [2010/11/20 07:33:36 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 05:07:06 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/11/20 05:07:06 | 000,031,232 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbGD.sys -- (TsUsbGD)
DRV:64bit: - [2010/11/04 04:52:54 | 000,038,016 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amd_xata.sys -- (amd_xata)
DRV:64bit: - [2010/11/04 04:52:52 | 000,075,904 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amd_sata.sys -- (amd_sata)
DRV:64bit: - [2010/09/23 01:36:48 | 000,048,488 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\fssfltr.sys -- (fssfltr)
DRV:64bit: - [2010/02/18 10:18:24 | 000,046,136 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\amdiox64.sys -- (amdiox64)
DRV:64bit: - [2009/07/20 03:29:40 | 000,015,416 | ---- | M] ( ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\kbfiltr.sys -- (kbfiltr)
DRV:64bit: - [2009/07/13 19:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 19:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 19:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 14:35:57 | 000,056,832 | ---- | M] (Silicon Integrated Systems Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\SiSG664.sys -- (SiSGbeLH)
DRV:64bit: - [2009/06/10 14:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 14:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 14:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 14:34:18 | 000,057,344 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C) NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20)
DRV:64bit: - [2009/06/10 14:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2008/05/23 18:27:28 | 000,154,168 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\WimFltr.sys -- (WimFltr)
DRV - [2012/02/10 14:33:40 | 000,059,176 | ---- | M] () [Kernel | System | Running] -- C:\Windows\SysWOW64\drivers\oahlp64.sys -- (oahlpXX)
DRV - [2012/02/10 14:33:12 | 000,059,176 | ---- | M] () [File_System | System | Running] -- C:\Windows\SysWOW64\drivers\OADriver.sys -- (OADevice)
DRV - [2012/02/10 14:33:12 | 000,038,064 | ---- | M] (Emsisoft) [Kernel | System | Running] -- C:\Windows\SysWOW64\drivers\OAmon.sys -- (OAmon)
DRV - [2011/05/25 20:06:20 | 000,017,536 | ---- | M] (ASUS) [Kernel | System | Running] -- C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys -- (ATKWMIACPIIO)
DRV - [2011/03/24 21:29:26 | 000,343,040 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysWOW64\drivers\usbhub.sys -- (usbhub)
DRV - [2009/07/13 19:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
DRV - [2009/07/02 18:36:14 | 000,015,416 | ---- | M] (ASUS) [Kernel | Auto | Running] -- C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys -- (ASMMAP64)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://asus.msn.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://asus.msn.com

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Restore = http://www.google.com/
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.startup.homepage: "https://www.google.com/"
FF - prefs.js..keyword.URL: "http://www.bing.com/...te=20111203&q="
FF - prefs.js..network.proxy.type: 0

FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_1_102.dll File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Google.com/GoogleEarthPlugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@real.com/nppl3260;version=15.0.0.198: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nppl3260.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprjplug;version=15.0.0.198: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprjplug.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpchromebrowserrecordext;version=15.0.0.198: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprphtml5videoshim;version=15.0.0.198: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nprpjplug;version=15.0.0.198: C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpjplug.dll (RealNetworks, Inc.)
FF - HKLM\Software\MozillaPlugins\@real.com/nsJSRealPlayerPlugin;version=: File not found
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\ZEON/PDF,version=2.0: C:\Program Files (x86)\Nuance\PDF Reader\bin\nppdf.dll (Zeon Corporation)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\Tammy\AppData\Local\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\Tammy\AppData\Local\Google\Update\1.3.21.99\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\extensions\\{22C7F6C6-8D67-4534-92B5-529A0EC09405}: C:\Program Files\Trend Micro\AMSP\Module\20004\1.5.1504\6.6.1088\firefoxextension\
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\extensions\\{ABDE892B-13A8-4d1b-88E6-365A6E755758}: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext [2011/12/09 20:12:07 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 10.0.2\extensions\\Components: C:\Program Files (x86)\Mozilla Firefox\components [2012/02/22 15:29:08 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 10.0.2\extensions\\Plugins: C:\Program Files (x86)\Mozilla Firefox\plugins

[2011/11/22 17:53:40 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Tammy\AppData\Roaming\Mozilla\Extensions
[2012/02/05 09:56:06 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Tammy\AppData\Roaming\Mozilla\Firefox\Profiles\muiuyso6.default\extensions
[2011/12/02 21:47:12 | 000,001,945 | ---- | M] () -- C:\Users\Tammy\AppData\Roaming\Mozilla\Firefox\Profiles\muiuyso6.default\searchplugins\bing-zugo.xml
[2012/01/20 10:21:24 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files (x86)\Mozilla Firefox\extensions
() (No name found) -- C:\USERS\TAMMY\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\MUIUYSO6.DEFAULT\EXTENSIONS\{15312E9A-4905-48DA-AAE4-15B24BDC2A24}.XPI
[2012/02/22 15:29:08 | 000,134,104 | ---- | M] (Mozilla Foundation) -- C:\Program Files (x86)\mozilla firefox\components\browsercomps.dll
[2012/02/22 15:29:01 | 000,002,252 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml
[2011/11/20 19:04:05 | 000,002,252 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\bing.xml.old
[2012/02/22 15:29:01 | 000,002,040 | ---- | M] () -- C:\Program Files (x86)\mozilla firefox\searchplugins\twitter.xml

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}client=chrome&hl={language}&q={searchTerms}
CHR - plugin: Shockwave Flash (Disabled) = C:\Users\Tammy\AppData\Local\Google\Chrome\User Data\PepperFlash\11.1.31.203\pepflashplayer.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Users\Tammy\AppData\Local\Google\Chrome\Application\17.0.963.56\gcswf32.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Users\Tammy\AppData\Local\Google\Chrome\Application\17.0.963.56\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Users\Tammy\AppData\Local\Google\Chrome\Application\17.0.963.56\pdf.dll
CHR - plugin: Java Deployment Toolkit 6.0.300.12 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
CHR - plugin: Java™ Platform SE 6 U30 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
CHR - plugin: Google Earth Plugin (Enabled) = C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
CHR - plugin: Silverlight Plug-In (Enabled) = C:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrl.dll
CHR - plugin: Zeon Plus (Enabled) = C:\Program Files (x86)\Nuance\PDF Reader\bin\nppdf.dll
CHR - plugin: RealPlayer™ G2 LiveConnect-Enabled Plug-In (32-bit) (Enabled) = C:\Program Files (x86)\Real\RealPlayer\Netscape6\nppl3260.dll
CHR - plugin: RealPlayer Version Plugin (Enabled) = C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprpjplug.dll
CHR - plugin: RealPlayer™ HTML5VideoShim Plug-In (32-bit) (Enabled) = C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll
CHR - plugin: RealJukebox NS Plugin (Enabled) = C:\Program Files (x86)\Real\RealPlayer\Netscape6\nprjplug.dll
CHR - plugin: Windows Live\u0099 Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: RealNetworks™ Chrome Background Extension Plug-In (32-bit) (Enabled) = C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprpchromebrowserrecordext.dll
CHR - plugin: Shockwave for Director (Enabled) = C:\Windows\system32\Adobe\Director\np32dsw.dll
CHR - plugin: Default Plug-in (Enabled) = default_plugin
CHR - Extension: YouTube = C:\Users\Tammy\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\Tammy\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.17_0\
CHR - Extension: RealPlayer HTML5Video Downloader Extension = C:\Users\Tammy\AppData\Local\Google\Chrome\User Data\Default\Extensions\jfmjfhklogoienhpfnppmbcbjfjnkonk\1.5_0\
CHR - Extension: Gmail = C:\Users\Tammy\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2009/06/10 15:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2 - BHO: (RealPlayer Download and Record Plugin for Internet Explorer) - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll (RealPlayer)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [@OnlineArmor GUI] C:\Program Files (x86)\Online Armor\oaui.exe (Emsi Software GmbH)
O4:64bit: - HKLM..\Run: [ETDCtrl] C:\Program Files\Elantech\ETDCtrl.exe (ELAN Microelectronics Corp.)
O4:64bit: - HKLM..\Run: [MSC] C:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [Setwallpaper] c:\programdata\SetWallpaper.cmd File not found
O4 - HKLM..\Run: [ASUSPRP] C:\Program Files (x86)\ASUS\APRP\APRP.EXE (ASUSTek Computer Inc.)
O4 - HKLM..\Run: [ASUSWebStorage] C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\AsusWSPanel.exe (ecareme)
O4 - HKLM..\Run: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe (ASUS)
O4 - HKLM..\Run: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe (ASUS)
O4 - HKLM..\Run: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe (ASUS)
O4 - HKLM..\Run: [Nuance PDF Reader-reminder] C:\Program Files (x86)\Nuance\PDF Reader\Ereg\Ereg.exe (Nuance Communications, Inc.)
O4 - HKLM..\Run: [SonicMasterTray] C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe (Virage Logic Corporation / Sonic Focus)
O4 - HKLM..\Run: [TkBellExe] C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe (RealNetworks, Inc.)
O4 - HKLM..\Run: [UpdateLBPShortCut] C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateP2GoShortCut] C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe (ASUS)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoViewOnDrive = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoControlPanel = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDevMgrUpdate = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoWindowsUpdate = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: NoDispAppearancePage = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: NoDispBackgroundPage = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: NoDispSettingsPage = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoViewOnDrive = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoControlPanel = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDevMgrUpdate = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoWindowsUpdate = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: NoDispAppearancePage = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: NoDispBackgroundPage = 0
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: NoDispSettingsPage = 0
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} http://support.asus....k_sys_ctrl3.cab (asusTek_sysctrl Class)
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset...lineScanner.cab (OnlineScanner Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_30)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.2.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{97A12908-D330-490A-806D-6EEC561D2FB5}: DhcpNameServer = 192.168.2.1
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O29:64bit: - HKLM SecurityProviders - (msapsspc.dll) - File not found
O29:64bit: - HKLM SecurityProviders - (digest.dll) - File not found
O29:64bit: - HKLM SecurityProviders - (msnsspc.dll) - File not found
O29 - HKLM SecurityProviders - (msapsspc.dll) - File not found
O29 - HKLM SecurityProviders - (digest.dll) - File not found
O29 - HKLM SecurityProviders - (msnsspc.dll) - File not found
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O35 - HKCU\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKCU\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/02/25 09:20:53 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Microsoft Security Client
[2012/02/25 09:20:39 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft Security Client
[2012/02/22 23:19:35 | 000,000,000 | ---D | C] -- C:\Users\Tammy\AppData\Roaming\OnlineArmor
[2012/02/22 23:19:35 | 000,000,000 | ---D | C] -- C:\ProgramData\OnlineArmor
[2012/02/22 23:17:51 | 000,038,064 | ---- | C] (Emsisoft) -- C:\Windows\SysWow64\drivers\OAmon.sys
[2012/02/22 23:17:51 | 000,032,920 | ---- | C] (Emsisoft) -- C:\Windows\SysNative\drivers\OAnet.sys
[2012/02/22 23:17:51 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Online Armor
[2012/02/22 23:17:45 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Online Armor
[2012/02/19 11:46:55 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WhoCrashed
[2012/02/18 14:35:34 | 000,343,040 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\drivers\usbhub.sys
[2012/02/18 14:35:33 | 000,000,000 | ---D | C] -- C:\_OTL
[2012/02/18 14:32:10 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2012/02/18 00:29:38 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\ESET
[2012/02/16 10:54:04 | 000,000,000 | ---D | C] -- C:\Program Files\WhoCrashed
[2012/02/16 10:53:36 | 000,096,256 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\mshtmled.dll
[2012/02/16 10:53:35 | 000,072,704 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\mshtmled.dll
[2012/02/16 10:53:34 | 002,308,096 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript9.dll
[2012/02/16 10:53:33 | 000,237,056 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\url.dll
[2012/02/16 10:53:33 | 000,231,936 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\url.dll
[2012/02/16 10:53:33 | 000,176,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieui.dll
[2012/02/16 10:53:32 | 000,818,688 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript.dll
[2012/02/16 10:53:32 | 000,716,800 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\jscript.dll
[2012/02/16 10:53:32 | 000,248,320 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieui.dll
[2012/02/16 10:53:25 | 001,493,504 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\inetcpl.cpl
[2012/02/16 10:53:25 | 001,427,456 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\inetcpl.cpl
[2012/02/14 20:45:32 | 000,509,952 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ntshrui.dll
[2012/02/14 20:45:30 | 000,515,584 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\timedate.cpl
[2012/02/14 20:45:30 | 000,478,720 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\timedate.cpl
[2012/02/14 20:45:24 | 000,634,880 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\msvcrt.dll
[2012/02/05 12:42:14 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Spybot - Search & Destroy
[2012/02/05 12:42:06 | 000,000,000 | ---D | C] -- C:\ProgramData\Spybot - Search & Destroy
[2012/02/05 12:42:06 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Spybot - Search & Destroy
[2012/01/31 20:40:54 | 001,447,936 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\lsasrv.dll
[2012/01/31 20:40:54 | 000,395,776 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\webio.dll
[2012/01/31 20:40:54 | 000,314,880 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\webio.dll
[2012/01/31 20:40:54 | 000,136,192 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\sspicli.dll
[2012/01/31 20:40:53 | 000,029,184 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\sspisrv.dll
[2012/01/31 20:40:53 | 000,028,160 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\secur32.dll
[2012/01/31 14:51:11 | 000,000,000 | ---D | C] -- C:\Windows\Minidump

========== Files - Modified Within 30 Days ==========

[2012/02/25 09:21:34 | 000,001,945 | ---- | M] () -- C:\Windows\epplauncher.mif
[2012/02/25 09:21:20 | 004,346,614 | ---- | M] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2012/02/25 09:21:20 | 000,716,712 | ---- | M] () -- C:\Windows\SysNative\perfh00C.dat
[2012/02/25 09:21:20 | 000,715,736 | ---- | M] () -- C:\Windows\SysNative\perfh00A.dat
[2012/02/25 09:21:20 | 000,701,624 | ---- | M] () -- C:\Windows\SysNative\prfh0816.dat
[2012/02/25 09:21:20 | 000,638,290 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2012/02/25 09:21:20 | 000,407,602 | ---- | M] () -- C:\Windows\SysNative\prfh0404.dat
[2012/02/25 09:21:20 | 000,384,050 | ---- | M] () -- C:\Windows\SysNative\prfh0804.dat
[2012/02/25 09:21:20 | 000,142,290 | ---- | M] () -- C:\Windows\SysNative\perfc00A.dat
[2012/02/25 09:21:20 | 000,138,980 | ---- | M] () -- C:\Windows\SysNative\prfc0816.dat
[2012/02/25 09:21:20 | 000,135,368 | ---- | M] () -- C:\Windows\SysNative\perfc00C.dat
[2012/02/25 09:21:20 | 000,111,616 | ---- | M] () -- C:\Windows\SysNative\prfc0404.dat
[2012/02/25 09:21:20 | 000,111,616 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2012/02/25 09:21:20 | 000,109,476 | ---- | M] () -- C:\Windows\SysNative\prfc0804.dat
[2012/02/25 09:15:12 | 000,122,357 | ---- | M] () -- C:\Users\Tammy\Desktop\Autoruns.jpg
[2012/02/25 09:14:32 | 000,113,300 | ---- | M] () -- C:\Users\Tammy\Desktop\Programs.jpg
[2012/02/25 09:13:23 | 000,155,368 | ---- | M] () -- C:\Users\Tammy\Desktop\firewall.jpg
[2012/02/25 09:09:29 | 004,242,672 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2012/02/25 09:07:07 | 000,000,896 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/02/25 09:07:04 | 000,000,908 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3414749739-620263832-1076424935-1001UA.job
[2012/02/25 09:06:59 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/02/24 20:09:29 | 000,009,696 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/02/24 20:09:29 | 000,009,696 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/02/24 20:00:26 | 000,000,892 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/02/24 19:59:59 | 2903,281,664 | -HS- | M] () -- C:\hiberfil.sys
[2012/02/24 10:35:00 | 000,000,856 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3414749739-620263832-1076424935-1001Core.job
[2012/02/23 00:13:53 | 000,001,204 | ---- | M] () -- C:\Windows\SysNative\ServiceFilter.ini
[2012/02/23 00:13:51 | 000,001,932 | ---- | M] () -- C:\Windows\SysNative\AutoRunFilter.ini
[2012/02/19 14:26:55 | 000,045,056 | ---- | M] () -- C:\Windows\SysNative\acovcnt.exe
[2012/02/19 14:26:32 | 385,737,474 | ---- | M] () -- C:\Windows\MEMORY.DMP
[2012/02/19 11:47:10 | 000,026,339 | ---- | M] () -- C:\Users\Tammy\AppData\Local\Temp20.html
[2012/02/19 11:46:58 | 000,001,955 | ---- | M] () -- C:\Users\Tammy\AppData\Local\Temp1.html
[2012/02/16 11:19:59 | 000,275,064 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2012/02/10 16:32:52 | 000,000,036 | ---- | M] () -- C:\Users\Tammy\AppData\Local\housecall.guid.cache
[2012/02/10 14:33:40 | 000,059,176 | ---- | M] () -- C:\Windows\SysWow64\drivers\oahlp64.sys
[2012/02/10 14:33:14 | 000,032,920 | ---- | M] (Emsisoft) -- C:\Windows\SysNative\drivers\OAnet.sys
[2012/02/10 14:33:12 | 000,059,176 | ---- | M] () -- C:\Windows\SysWow64\drivers\OADriver.sys
[2012/02/10 14:33:12 | 000,038,064 | ---- | M] (Emsisoft) -- C:\Windows\SysWow64\drivers\OAmon.sys

========== Files Created - No Company Name ==========

[2012/02/25 09:21:34 | 000,001,945 | ---- | C] () -- C:\Windows\epplauncher.mif
[2012/02/25 09:20:46 | 000,001,899 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Security Essentials.lnk
[2012/02/25 09:15:11 | 000,122,357 | ---- | C] () -- C:\Users\Tammy\Desktop\Autoruns.jpg
[2012/02/25 09:14:31 | 000,113,300 | ---- | C] () -- C:\Users\Tammy\Desktop\Programs.jpg
[2012/02/25 09:13:23 | 000,155,368 | ---- | C] () -- C:\Users\Tammy\Desktop\firewall.jpg
[2012/02/22 23:17:51 | 000,059,176 | ---- | C] () -- C:\Windows\SysWow64\drivers\oahlp64.sys
[2012/02/22 23:17:51 | 000,059,176 | ---- | C] () -- C:\Windows\SysWow64\drivers\OADriver.sys
[2012/02/16 10:54:31 | 000,026,339 | ---- | C] () -- C:\Users\Tammy\AppData\Local\Temp20.html
[2012/02/16 10:54:14 | 000,001,955 | ---- | C] () -- C:\Users\Tammy\AppData\Local\Temp1.html
[2012/02/10 16:32:50 | 000,000,036 | ---- | C] () -- C:\Users\Tammy\AppData\Local\housecall.guid.cache
[2012/01/31 14:51:02 | 385,737,474 | ---- | C] () -- C:\Windows\MEMORY.DMP
[2011/12/02 20:26:31 | 000,003,584 | ---- | C] () -- C:\Users\Tammy\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2011/11/26 21:00:31 | 004,346,614 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2011/08/28 07:33:30 | 000,000,000 | ---- | C] () -- C:\Windows\ativpsrm.bin
[2011/08/28 07:30:18 | 000,003,929 | ---- | C] () -- C:\Windows\SysWow64\atipblag.dat
[2011/06/07 23:03:12 | 000,059,904 | ---- | C] () -- C:\Windows\SysWow64\OVDecode.dll

========== LOP Check ==========

[2011/11/22 18:00:58 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\ASUS WebStorage
[2012/01/02 22:09:39 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\MediaArt
[2011/11/26 13:56:55 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\Nuance
[2012/02/22 23:19:49 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\OnlineArmor
[2011/12/04 13:17:28 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\PhotoFiltre
[2011/12/11 16:19:28 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\SoftGrid Client
[2011/11/26 21:02:07 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\TP
[2011/11/25 10:40:49 | 000,000,000 | ---D | M] -- C:\Users\Tammy\AppData\Roaming\Zeon
[2009/07/13 23:08:49 | 000,016,458 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



========== Custom Scans ==========


< HKLM\Software\Microsoft\Windows\Current Version\Run >

< HKLM\SYSTEM\CurrentControlSet\Services\Application Virtualization client >

========== Alternate Data Streams ==========

@Alternate Data Stream - 117 bytes -> C:\ProgramData\Temp:B3C7433B

< End of report >



Extras:

OTL Extras logfile created on: 2/25/2012 9:27:59 AM - Run 8
OTL by OldTimer - Version 3.2.33.0 Folder = C:\Users\Tammy\Desktop\Documents and stuff
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.61 Gb Total Physical Memory | 2.31 Gb Available Physical Memory | 63.99% Memory free
7.21 Gb Paging File | 5.60 Gb Available in Paging File | 77.65% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 256.35 Gb Total Space | 211.85 Gb Free Space | 82.64% Space Free | Partition Type: NTFS
Drive D: | 314.82 Gb Total Space | 314.72 Gb Free Space | 99.97% Space Free | Partition Type: NTFS

Computer Name: TAMS | User Name: Tammy | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = internetshortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 0

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{05BFB060-4F22-4710-B0A2-2801A1B606C5}" = Microsoft Antimalware
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{09E2BBE7-B51A-DF3D-065E-D07BB9E4B3F6}" = ccc-utility64
"{11D96381-C349-60F6-6E95-013D80B6B68B}" = AMD Fuel
"{13F4A7F3-EABC-4261-AF6B-1317777F0755}" = Fast Boot
"{1AAF3A3B-7B32-4DDF-8ABB-438DAEB46EEC}" = Windows Live Family Safety
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{1EB2CFC3-E1C5-4FC4-B1F8-549DD6242C67}" = Windows Live Remote Service Resources
"{1F500E12-6CD6-696E-16B7-68D729F96E6B}" = AMD Fuel
"{206BD2C5-DE08-4577-A0D7-D441A79D5A3A}" = Windows Live Remote Client Resources
"{289809B1-078A-49F3-83D0-7E51715B3915}" = Windows Live Family Safety
"{3946328A-5B3A-434C-A22B-64CF6652FBAD}" = Windows Live Family Safety
"{401C50F6-B443-43EE-8F27-A80DB19B03FD}" = Windows Live Family Safety
"{42738DB0-FC3E-4672-A99B-9372F5696E30}" = Microsoft Security Client
"{46A5FBE9-ADB3-4493-A1CC-B4CFFD24D26A}" = Windows Live Family Safety
"{503F672D-6C84-448A-8F8F-4BC35AC83441}" = AMD APP SDK Runtime
"{5E2CD4FB-4538-4831-8176-05D653C3E6D4}" = Windows Live Remote Service Resources
"{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources
"{692CCE55-9EAE-4F57-A834-092882E7FE0B}" = Windows Live Remote Client Resources
"{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{825C7D3F-D0B3-49D5-A42B-CBB0FBE85E99}" = Windows Live Remote Client Resources
"{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources
"{8EB588BD-D398-40D0-ADF7-BE1CEEF7C116}" = Windows Live Remote Client Resources
"{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010
"{911519EB-BD75-4B3B-BD17-BA3747C9B854}" = Windows Live Family Safety
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}" = ASUS Power4Gear Hybrid
"{A679FBE4-BA2D-4514-8834-030982C8B31A}" = Windows Live Remote Service Resources
"{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{AE91E0F3-C49A-4EF4-8B98-A07BD409EB90}" = Windows Live Remote Service Resources
"{B750FA38-7AB0-42CB-ACBB-E7DBE9FF603F}" = Windows Live Remote Client Resources
"{D07A61E5-A59C-433C-BCBD-22025FA2287B}" = Windows Live Language Selector
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}" = Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
"{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client
"{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service
"{E17025A7-39B6-375E-8F1E-20637D19549C}" = AMD Catalyst Install Manager
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{FAA3933C-6F0D-4350-B66B-9D7F7031343E}" = Windows Live Remote Service Resources
"{FE4BE0BD-1EDB-4D24-9614-847B3C472887}" = Windows Live Family Safety
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin 64-bit
"Elantech" = ETDWare PS/2-X64 8.0.5.1_WHQL
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials
"WhoCrashed_is1" = WhoCrashed 3.03

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{000F2A10-9CDF-47BF-9CF2-9AC87567B433}" = Windows Live Photo Common
"{0212A32E-FC2B-0ADE-F800-C8AB8938E6B0}" = CCC Help Portuguese
"{03241D8D-2217-42F7-9FCB-6A68D141C14D}" = Windows Live 软件包
"{04668DF2-D32F-4555-9C7E-35523DCD6544}" = Control ActiveX de Windows Live Mesh para conexiones remotas
"{05E379CC-F626-4E7D-8354-463865B303BF}" = Windows Live UX Platform Language Pack
"{0969AF05-4FF6-4C00-9406-43599238DE0D}" = ASUS Splendid Video Enhancement Technology
"{09BCB9CE-964B-4BDA-AE46-B5A0ABEF1D3F}" = Sonic Focus
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0D261C88-454B-46FE-B43B-640E621BDA11}" = Windows Live Mail
"{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}" = Galeria de Fotografias do Windows Live
"{14669F4E-9E66-CEAC-60A8-4F5013BE4A9C}" = CCC Help Polish
"{198EA334-8A3F-4CB2-9D61-6C10B8168A6F}" = Windows Live Writer
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1A10EA04-AF48-AB19-DE2B-0F7ABF174B22}" = CCC Help Finnish
"{1AC6E8CB-B022-A7E1-66DA-E063B6CEC373}" = CCC Help Polish
"{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}" = ASUS LifeFrame3
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{21B49B4A-BBC3-4A09-9C68-6C3CC0B1EA01}" = Windows Live Messenger
"{25A381E1-0AB9-4E7A-ACCE-BA49D519CF4E}" = Windows Live Mail
"{26A24AE4-039D-4CA4-87B4-2F83216030FF}" = Java™ 6 Update 30
"{278213DB-AAA8-4BFB-71B7-30D113BABAC2}" = CCC Help Thai
"{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}" = RealUpgrade 1.1
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{29351B67-9645-9987-05E6-2F77C5068D4D}" = Catalyst Control Center Profiles Mobile
"{29373E24-AC72-424E-8F2A-FB0F9436F21F}" = Windows Live Photo Common
"{29AFBD5C-71A8-DA79-508C-53E040EE3E71}" = CCC Help Italian
"{2AD2DD70-27F7-4343-BB4E-DE50A32D854B}" = Windows Live Messenger
"{2B81872B-A054-48DA-BE3B-FA5C164C303A}" = ASUS FancyStart
"{2C865FB0-051E-4D22-AC62-428E035AEAF0}" = Windows Live Mesh
"{317D56AC-0DB3-48F5-929A-42032DAC9AD7}" = Windows Live Writer
"{31DA9CA4-92BC-D8FF-D4D6-F7BBC5810EDB}" = CCC Help Danish
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{3350EE8C-FD0C-3783-41C7-00DE86C7F85B}" = CCC Help Russian
"{3384216C-A28B-1699-FB0E-23738C972613}" = CCC Help Korean
"{341697D8-9923-445E-B42A-529E5A99CB7A}" = syncables desktop SE
"{34319F1F-7CF2-4CC9-B357-1AE7D2FF3AC5}" = Windows Live
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{368BEC2C-B7A2-4762-9213-2D8465D533CA}" = Windows Live UX Platform Language Pack
"{36BFE02C-3247-EC65-5B79-C31CA8A2EA6B}" = CCC Help Chinese Traditional
"{370F888E-42A7-4911-9E34-7D74632E17EB}" = Windows Live Photo Common
"{38253529-D97D-4901-AE53-5CC9736D3A2E}" = ASUS AI Recovery
"{3993DD42-0739-7DCB-CB1E-512A1D0287B6}" = CCC Help Portuguese
"{3B9A92DA-6374-4872-B646-253F18624D5F}" = Windows Live Writer
"{3D06DD4B-2D97-CB62-1639-66995969E0F7}" = CCC Help Chinese Standard
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = CyberLink Power2Go
"{40D1F76D-FD54-6FF9-8A83-E2B6849FF755}" = CCC Help Korean
"{488F0347-C4A7-4374-91A7-30818BEDA710}" = Galerie de photos Windows Live
"{48C0DC5E-820A-44F2-890E-29B68EDD3C78}" = Windows Live Writer
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4A275FD1-2F24-4274-8C01-813F5AD1A92D}" = Windows Live Messenger
"{4A747107-8352-D7B1-8E6C-CB009D11252D}" = CCC Help Italian
"{4C699616-D8EA-9E2F-0246-68E0298A9081}" = CCC Help German
"{506FC723-8E6C-4417-9CFF-351F99130425}" = Windows Live UX Platform Language Pack
"{50B8CA72-98FD-21A1-3448-601998D44C1D}" = CCC Help Swedish
"{54DB99A5-19D4-8285-9A00-DD5474D1E3F5}" = CCC Help Finnish
"{55C6CD22-E3A4-4937-CFFB-C7E11FA6A5A3}" = CCC Help Dutch
"{55D003F4-9599-44BF-BA9E-95D060730DD3}" = Contrôle ActiveX Windows Live Mesh pour connexions à distance
"{56050D82-138B-D911-CE56-DC4783CAA22C}" = CCC Help English
"{566BDFCC-DCB2-529B-FA9B-3E6958CBCDF9}" = CCC Help Czech
"{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack
"{57B52F16-5396-28E0-6549-099A030581AB}" = CCC Help German
"{588CE0C0-860B-49A8-AFCF-3C69465B345F}" = Windows Live Mesh
"{5A3C1721-F8ED-11E0-8AFB-B8AC6F97B88E}" = Google Earth
"{5D273F60-0525-48BA-A5FB-D0CAA4A952AE}" = Windows Live Movie Maker
"{6057E21C-ABE9-4059-AE3E-3BEB9925E660}" = Windows Live Messenger
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{622DE1BE-9EDE-49D3-B349-29D64760342A}" = 適用遠端連線的 Windows Live Mesh ActiveX 控制項
"{62687B11-58B5-4A18-9BC3-9DF4CE03F194}" = Windows Live Writer Resources
"{62D16CB8-4DD5-0314-2AD7-C3C2BCADC234}" = CCC Help Thai
"{63AE67AA-1AB1-4565-B4EF-ABBC5C841E8D}" = Windows Live Messenger
"{64452561-169F-4A36-A2FF-B5E118EC65F5}" = ASUS SmartLogon
"{65FAB880-4A4F-A1D6-4130-271CC370C6B9}" = CCC Help French
"{6807427D-8D68-4D30-AF5B-0B38F8F948C8}" = Windows Live Writer Resources
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{69424C7F-B6CA-8786-E0CA-89D5915C9486}" = CCC Help Turkish
"{69E22E96-BC9C-BF96-23A5-21AA5D4AF50D}" = CCC Help Japanese
"{6C1F20F2-FB02-0C22-3620-104C37603383}" = CCC Help Spanish
"{6CB36609-E3A6-446C-A3C1-C71E311D2B9C}" = Windows Live Movie Maker
"{6DEC8BD5-7574-47FA-B080-492BBBE2FEA3}" = Windows Live Movie Maker
"{6E5E0E1B-FADA-9749-80F6-03A0A7967FEC}" = CCC Help Danish
"{6EEF68AF-D71A-8244-CC79-47F2D3FDC2F8}" = CCC Help Hungarian
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{7115EEBC-DA7B-434C-B81C-EA5B26EA9A94}" = Windows Live Writer Resources
"{71296ABE-826A-2D27-9FD0-503F39A4D7ED}" = CCC Help Japanese
"{751A9240-4ACA-D875-34BC-530278B77648}" = CCC Help Chinese Traditional
"{753F0A72-59C3-41CE-A36A-F2DF2079275C}" = Windows Live Mail
"{77477AEA-5757-47D8-8B33-939F43D82218}" = Windows Live UX Platform Language Pack
"{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}" = RealNetworks - Microsoft Visual C++ 2008 Runtime
"{78DAE910-CA72-450E-AD22-772CB1A00678}" = Windows Live Mesh
"{7B982EBD-D017-4527-BF1A-FC489EC6B100}" = Windows Live 照片库
"{7D1C7B9F-2744-4388-B128-5C75B8BCCC84}" = Windows Live Essentials
"{7DF5D4C2-1DEC-92C4-A1C6-AB4E689554A1}" = Catalyst Control Center Localization All
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{8150221C-8F7E-4997-AD4E-AFDEE7F4B410}" = Wireless Console 3
"{83C292B7-38A5-440B-A731-07070E81A64F}" = Windows Live PIMT Platform
"{841F1FB4-FDF8-461C-A496-3E1CFD84C0B5}" = Windows Live Mesh
"{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek Ethernet Controller Driver
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A9B7F1D-141E-2341-F7E5-922A0F8FC7DF}" = CCC Help English
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{8F21291E-0444-4B1D-B9F9-4370A73E346D}" = WinFlash
"{90140011-0066-0409-0000-0000000FF1CE}" = Microsoft Office Starter 2010 - English
"{903EDF14-4E28-4463-AA5E-4AEE71C0263B}" = Windows Live Movie Maker
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader
"{97C11F5B-7D70-4BF0-9361-E9B02320EE27}" = CCC Help Turkish
"{9AC9D031-DC36-692B-E2B1-FB05032DB4B4}" = CCC Help Dutch
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{9FAE6E8D-E686-49F5-A574-0A58DFD9580C}" = Windows Live Mail
"{A0B91308-6666-4249-8FF6-1E11AFD75FE1}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A11EFE0E-A256-C423-223F-4808E88024DB}" = CCC Help Greek
"{A41A708E-3BE6-4561-855D-44027C1CF0F8}" = Windows Live Photo Common
"{A5ED032F-030F-A1B4-F399-1406F015ABD5}" = CCC Help Chinese Standard
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9868A83-9D72-2F2D-F549-A5BD46891987}" = CCC Help Norwegian
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}" = ATK Package
"{B2A07D8D-71DB-4929-9154-2D8A198F0FDA}" = CCC Help Spanish
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{B480904D-F73F-4673-B034-8A5F492C9184}" = Nuance PDF Reader
"{B618C3BF-5142-4630-81DD-F96864F97C7E}" = Windows Live Essentials
"{B8671F16-7EAD-DF55-5772-30CA96F037CE}" = CCC Help Swedish
"{C10C5955-9E14-A895-BF90-29388B133FEA}" = CCC Help Russian
"{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = CyberLink LabelPrint
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{C893D8C0-1BA0-4517-B11C-E89B65E72F70}" = Windows Live Photo Common
"{C9440B47-2604-44EC-DA52-46DB4FA946ED}" = CCC Help French
"{CA234488-A4E4-FE20-DEF4-D68C43ACACA2}" = CCC Help Czech
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D299197D-CDEA-41A6-A363-F532DE4114FD}" = Windows Live UX Platform Language Pack
"{D3694B69-6F8C-42D3-8A0A-EB2AB528C02C}" = Atheros Client Installation Program
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DA56F2C3-E05B-041F-6824-27C8A3C73F04}" = CCC Help Norwegian
"{DA9FD67B-0AAF-C83D-E2AC-C7D296FA0FE4}" = Catalyst Control Center Localization All
"{DAEF48AD-89C8-4A93-B1DD-45B7E4FB6071}" = Windows Live Movie Maker
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DE8F99FD-2FC7-4C98-AA67-2729FDE1F040}" = Windows Live Writer Resources
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{DF61799B-F14A-C47A-CA22-359BED10E66F}" = CCC Help Greek
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}" = Controlo ActiveX do Windows Live Mesh para Ligações Remotas
"{E62E0550-C098-43A2-B54B-03FB1E634483}" = Windows Live Writer
"{E727A662-AF9F-4DEE-81C5-F4A1686F3DFC}" = Windows Live Writer Resources
"{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}" = Galería fotográfica de Windows Live
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}" = ASUS Virtual Camera
"{EEF99142-3357-402C-B298-DEC303E12D92}" = Windows Live 影像中心
"{EF7EAB13-46FC-49DD-8E3C-AAF8A286C5BB}" = Windows Live 程式集
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F8857969-C550-C462-1785-DB5523AE133C}" = CCC Help Hungarian
"{F992409C-9D10-4AE2-BAEB-B5409AD3785E}" = 用于远程连接的 Windows Live Mesh ActiveX 控件(简体中文)
"{FCDE76CB-989D-4E32-9739-6A272D2B0ED7}" = Windows Live Mesh
"{FDB51A10-A57D-29AB-90D1-3EEE29BD388F}" = Catalyst Control Center InstallProxy
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"{FE23D063-934D-4829-A0D8-00634CE79B4A}" = Adobe AIR
"7-Zip" = 7-Zip 9.22beta
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Shockwave Player" = Adobe Shockwave Player 11.6
"Asus Vibe2.0" = AsusVibe2.0
"ASUS WebStorage" = ASUS WebStorage
"ASUS_Screensaver" = ASUS_Screensaver
"BFGC" = Big Fish Games: Game Manager
"ESET Online Scanner" = ESET Online Scanner v3
"InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = CyberLink Power2Go
"InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = CyberLink LabelPrint
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.60.1.1000
"Mozilla Firefox 10.0.2 (x86 en-US)" = Mozilla Firefox 10.0.2 (x86 en-US)
"Office14.Click2Run" = Microsoft Office Click-to-Run 2010
"OnlineArmor_is1" = Online Armor 5.5
"RealPlayer 15.0" = RealPlayer
"WinLiveSuite" = Windows Live Essentials

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Google Chrome" = Google Chrome
"PhotoFiltre" = PhotoFiltre

========== Last 10 Event Log Errors ==========

Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

< End of report >

Attached Thumbnails

  • Autoruns.jpg
  • firewall.jpg
  • Programs.jpg

Edited by ColtsFan18, 25 February 2012 - 09:42 AM.

  • 0

#48
godawgs

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Hi ColtsFan18,

Additional research shows the Application Virtualization Center as more of a corporate tool.

Microsoft Application Virtualization (App-V)

Microsoft Application Virtualization (App-V) enables enterprises to meet the needs of users and IT by empowering anywhere productivity and accelerated application deployment. App-V provides anywhere user access to applications that are dynamically available on any authorized PC without application installs. Virtual applications and user settings are preserved whether users are online or offline. App-V increases business agility through faster application deployment and updates with no user interruptions. It minimizes conflicts between applications, allowing enterprises to reduce application compatibility testing time. App-V together with Microsoft User State Virtualization (USV) provides users with a consistent experience and reliable access to applications and business data, no matter their location and connection to the Internet.

Service providers also utilize App-V to deliver ISV developed applications to their customers via the Software as a Service (SaaS) model. Using the flexibility of SaaS and the power of App-V, businesses can deploy rich applications with high reliability and low risk; without the capital or operational costs of an on-premise IT infrastructure.


Do you know why you have this service and process running? I ask because it is a security loophole and unless you need it for some reason we should get rid of it.
  • 0

#49
ColtsFan18

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I can bring up the task manager but the lists are extensive... I see no way to copy them. Is there anything in particular I could look for?
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#50
godawgs

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What will show in Task Manager are: sftvsa.exe and sftlist.exe but I don't need you to find them.

What I'm saying is that the firewall pop ups relate to the Application Virtulization Center. The App V service is normally used by a company or IT service. If you don't remember installing it then it could have been done as part of a file installation by a company or by an Inernet Technology service or service desk.

If you didn't install it for a specific reason, it is a security loophole and we should get rid of it. I will take care of that part. I just need to know if you installed an Application Virtualization application for any reason.

Once we get rid of it the firewall pop ups should go away.
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#51
ColtsFan18

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I don't know of any Application Virtualization I would have downloaded for any reason unless it's for the webcam (which is still disabled) so I'm inclined to say no, I did not install or download anything of that sort...
  • 0

#52
godawgs

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Hello again ColtsFan18

I think you made a good call on the Microsoft Security Essentials AV. I know you're not a big fan of things from Microsoft but in this case their AV program really is a good one. It integrates well with the Microsoft OS, it uses less system resources and it's just as effective as the other free or paid AVs.

Let's get rid of the App V process and service. Then we will get rid of the allowed entries in the Online Armor firewall. Turn the Webcam back on and we will try to clear the event logs again.


Step-1.

Posted Image OTL Fix

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

1. Please copy all of the text in the code box below. To do this, highlight everything
inside the code box , right click and click Copy.
:OTL
PRC - [2011/10/01 08:30:22 | 000,219,496 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2011/10/01 08:30:18 | 000,508,776 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
SRV - [2011/10/01 08:30:22 | 000,219,496 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2011/10/01 08:30:18 | 000,508,776 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)

:FILES
C:\Program Files (x86)\Microsoft Application Virtualization Client

:COMMANDS
[EMPTYTEMP]

Warning: This fix is relevant for this system and no other. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

2. Please re-open Posted Image on your desktop.
3. Place the mouse pointer inside the Posted Image textbox, right click and click Paste. This will put the above script inside the textbox.
4. Click the Posted Image button.
5. Let the program run unhindered.
6. OTL may ask to reboot the machine. Please do so if asked.
7. Click the Posted Image button.
8. A report will open. Copy and Paste that report in your next reply.
9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).


Let remove the xb'BVM)8A#4!!!!MKKSkClick2RunMSM64>OO5nSGuIH?xoVn8wQ(Ex entries from the firewall.

Step-2.

  • Open the Online Armor Firewall
  • In the left column, click the Programs module
  • On the Programs module click the long, funny looking program name above to highlight it and click the Delete button at the bottom of the page.
  • Click the Autoruns module
  • Click all of the lomg, funny named programs and click the Delete button at the bottom of the page.
  • Close the firewall program


Step-3.

Re-enable the Webcam

  • Click the Start Orb.
  • Type devmgmt.msc and push the ENTER key. Click Continue on the UAC window. The Device Manager window will come up.
  • Click the + beside Imaging devices
  • Right click on the Webcam device and click Enable. OK any prompts.
  • Close the Device Manager window and Reboot


Step-4.

Clear Event Logs

  • Click the Start Orb
  • Right click on Computer and click on Manage
  • Click (Continue) on the UAC screen. The Computer Management window will come up.
    Posted Image
  • In the left side column of the window click the arrow beside Event Viewer. .
  • Click the arrow beside Windows Logs
  • Right click on Application and click Clear Log
  • Right click on System and click Clear Log
  • Close the Computer Management window and Reboot.


Step-5.

Posted Image OTL Scan

Please re-open OTL
  • Double click the Posted Image on your desktop. Vista /7 users right click and click Run as Administrator. Make sure all other windows are closed .
  • You will see a console like the one below:

    Posted Image
  • At the top of the console click the greyed out None button<---Important
  • Make sure the Output box at the top is set to Standard Output.
  • In the Extra Registry section click the circle beside Use Safelist.<---Important
  • Click the Posted Image button. Do not change any settings unless otherwise told to do so.
  • Let the scan run uninterrupted. The scan won't take long.
  • When the scan completes, it will open two notepad windows, OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy the contents of these files, one at a time, and paste them into your reply. To do that:
  • On the .txt file Menu Bar click Edit then click Select All. This will highlight the contents of the file. Then click Copy.
  • Right-click inside the forum post window then click Paste.This will paste the contents of the .txt file in the in the post window.


Step-6.

Things For Your Next Post:
1. The OTL fixes log
2. The OTL.txt log
3. The Extras.txt log
4. Tell me if there are any additional issues with the computer.
  • 0

#53
ColtsFan18

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OTL fixes

All processes killed
========== OTL ==========
Process sftvsa.exe killed successfully!
Process sftlist.exe killed successfully!
Service sftvsa stopped successfully!
Service sftvsa deleted successfully!
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe moved successfully.
Service sftlist stopped successfully!
Service sftlist deleted successfully!
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe moved successfully.
========== FILES ==========
C:\Program Files (x86)\Microsoft Application Virtualization Client\Inf folder moved successfully.
C:\Program Files (x86)\Microsoft Application Virtualization Client\drivers folder moved successfully.
C:\Program Files (x86)\Microsoft Application Virtualization Client folder moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public

User: Tammy
->Temp folder emptied: 429860 bytes
->Temporary Internet Files folder emptied: 38430 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 41895641 bytes
->Google Chrome cache emptied: 491753625 bytes
->Flash cache emptied: 8762 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 51278 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 33170 bytes
RecycleBin emptied: 98536327 bytes

Total Files Cleaned = 603.00 mb


OTL by OldTimer - Version 3.2.33.0 log created on 02262012_201203

Files\Folders moved on Reboot...
C:\Users\Tammy\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

Registry entries deleted on Reboot...


OTL Scan log:


OTL logfile created on: 2/26/2012 8:27:34 PM - Run 9
OTL by OldTimer - Version 3.2.33.0 Folder = C:\Users\Tammy\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.61 Gb Total Physical Memory | 2.59 Gb Available Physical Memory | 71.72% Memory free
7.21 Gb Paging File | 6.09 Gb Available in Paging File | 84.43% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 256.35 Gb Total Space | 211.67 Gb Free Space | 82.57% Space Free | Partition Type: NTFS
Drive D: | 314.82 Gb Total Space | 314.72 Gb Free Space | 99.97% Space Free | Partition Type: NTFS

Computer Name: TAMS | User Name: Tammy | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

< End of report >


OTL Extras log:


OTL Extras logfile created on: 2/26/2012 8:27:34 PM - Run 9
OTL by OldTimer - Version 3.2.33.0 Folder = C:\Users\Tammy\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.61 Gb Total Physical Memory | 2.59 Gb Available Physical Memory | 71.72% Memory free
7.21 Gb Paging File | 6.09 Gb Available in Paging File | 84.43% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 256.35 Gb Total Space | 211.67 Gb Free Space | 82.57% Space Free | Partition Type: NTFS
Drive D: | 314.82 Gb Total Space | 314.72 Gb Free Space | 99.97% Space Free | Partition Type: NTFS

Computer Name: TAMS | User Name: Tammy | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = internetshortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files (x86)\Mozilla Firefox\firefox.exe (Mozilla Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
htmlfile [edit] -- Reg Error: Key error.
htmlfile [print] -- rundll32.exe %windir%\system32\mshtml.dll,PrintHTML "%1"
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 0

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{05BFB060-4F22-4710-B0A2-2801A1B606C5}" = Microsoft Antimalware
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{09E2BBE7-B51A-DF3D-065E-D07BB9E4B3F6}" = ccc-utility64
"{11D96381-C349-60F6-6E95-013D80B6B68B}" = AMD Fuel
"{13F4A7F3-EABC-4261-AF6B-1317777F0755}" = Fast Boot
"{1AAF3A3B-7B32-4DDF-8ABB-438DAEB46EEC}" = Windows Live Family Safety
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{1EB2CFC3-E1C5-4FC4-B1F8-549DD6242C67}" = Windows Live Remote Service Resources
"{1F500E12-6CD6-696E-16B7-68D729F96E6B}" = AMD Fuel
"{206BD2C5-DE08-4577-A0D7-D441A79D5A3A}" = Windows Live Remote Client Resources
"{289809B1-078A-49F3-83D0-7E51715B3915}" = Windows Live Family Safety
"{3946328A-5B3A-434C-A22B-64CF6652FBAD}" = Windows Live Family Safety
"{401C50F6-B443-43EE-8F27-A80DB19B03FD}" = Windows Live Family Safety
"{42738DB0-FC3E-4672-A99B-9372F5696E30}" = Microsoft Security Client
"{46A5FBE9-ADB3-4493-A1CC-B4CFFD24D26A}" = Windows Live Family Safety
"{503F672D-6C84-448A-8F8F-4BC35AC83441}" = AMD APP SDK Runtime
"{5E2CD4FB-4538-4831-8176-05D653C3E6D4}" = Windows Live Remote Service Resources
"{656DEEDE-F6AC-47CA-A568-A1B4E34B5760}" = Windows Live Remote Service Resources
"{692CCE55-9EAE-4F57-A834-092882E7FE0B}" = Windows Live Remote Client Resources
"{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{825C7D3F-D0B3-49D5-A42B-CBB0FBE85E99}" = Windows Live Remote Client Resources
"{847B0532-55E3-4AAF-8D7B-E3A1A7CD17E5}" = Windows Live Remote Client Resources
"{8EB588BD-D398-40D0-ADF7-BE1CEEF7C116}" = Windows Live Remote Client Resources
"{90140000-006D-0409-1000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010
"{911519EB-BD75-4B3B-BD17-BA3747C9B854}" = Windows Live Family Safety
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}" = ASUS Power4Gear Hybrid
"{A679FBE4-BA2D-4514-8834-030982C8B31A}" = Windows Live Remote Service Resources
"{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{AE91E0F3-C49A-4EF4-8B98-A07BD409EB90}" = Windows Live Remote Service Resources
"{B750FA38-7AB0-42CB-ACBB-E7DBE9FF603F}" = Windows Live Remote Client Resources
"{D07A61E5-A59C-433C-BCBD-22025FA2287B}" = Windows Live Language Selector
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}" = Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
"{DF6D988A-EEA0-4277-AAB8-158E086E439B}" = Windows Live Remote Client
"{E02A6548-6FDE-40E2-8ED9-119D7D7E641F}" = Windows Live Remote Service
"{E17025A7-39B6-375E-8F1E-20637D19549C}" = AMD Catalyst Install Manager
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"{FAA3933C-6F0D-4350-B66B-9D7F7031343E}" = Windows Live Remote Service Resources
"{FE4BE0BD-1EDB-4D24-9614-847B3C472887}" = Windows Live Family Safety
"Adobe Flash Player Plugin" = Adobe Flash Player 11 Plugin 64-bit
"Elantech" = ETDWare PS/2-X64 8.0.5.1_WHQL
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"Microsoft Security Client" = Microsoft Security Essentials
"WhoCrashed_is1" = WhoCrashed 3.03

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{000F2A10-9CDF-47BF-9CF2-9AC87567B433}" = Windows Live Photo Common
"{0212A32E-FC2B-0ADE-F800-C8AB8938E6B0}" = CCC Help Portuguese
"{03241D8D-2217-42F7-9FCB-6A68D141C14D}" = Windows Live 软件包
"{04668DF2-D32F-4555-9C7E-35523DCD6544}" = Control ActiveX de Windows Live Mesh para conexiones remotas
"{05E379CC-F626-4E7D-8354-463865B303BF}" = Windows Live UX Platform Language Pack
"{0969AF05-4FF6-4C00-9406-43599238DE0D}" = ASUS Splendid Video Enhancement Technology
"{09BCB9CE-964B-4BDA-AE46-B5A0ABEF1D3F}" = Sonic Focus
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0D261C88-454B-46FE-B43B-640E621BDA11}" = Windows Live Mail
"{0EC0B576-90F9-43C3-8FAD-A4902DF4B8F4}" = Galeria de Fotografias do Windows Live
"{14669F4E-9E66-CEAC-60A8-4F5013BE4A9C}" = CCC Help Polish
"{198EA334-8A3F-4CB2-9D61-6C10B8168A6F}" = Windows Live Writer
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1A10EA04-AF48-AB19-DE2B-0F7ABF174B22}" = CCC Help Finnish
"{1AC6E8CB-B022-A7E1-66DA-E063B6CEC373}" = CCC Help Polish
"{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}" = ASUS LifeFrame3
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{21B49B4A-BBC3-4A09-9C68-6C3CC0B1EA01}" = Windows Live Messenger
"{25A381E1-0AB9-4E7A-ACCE-BA49D519CF4E}" = Windows Live Mail
"{26A24AE4-039D-4CA4-87B4-2F83216030FF}" = Java™ 6 Update 30
"{278213DB-AAA8-4BFB-71B7-30D113BABAC2}" = CCC Help Thai
"{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}" = RealUpgrade 1.1
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{29351B67-9645-9987-05E6-2F77C5068D4D}" = Catalyst Control Center Profiles Mobile
"{29373E24-AC72-424E-8F2A-FB0F9436F21F}" = Windows Live Photo Common
"{29AFBD5C-71A8-DA79-508C-53E040EE3E71}" = CCC Help Italian
"{2AD2DD70-27F7-4343-BB4E-DE50A32D854B}" = Windows Live Messenger
"{2B81872B-A054-48DA-BE3B-FA5C164C303A}" = ASUS FancyStart
"{2C865FB0-051E-4D22-AC62-428E035AEAF0}" = Windows Live Mesh
"{317D56AC-0DB3-48F5-929A-42032DAC9AD7}" = Windows Live Writer
"{31DA9CA4-92BC-D8FF-D4D6-F7BBC5810EDB}" = CCC Help Danish
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{3350EE8C-FD0C-3783-41C7-00DE86C7F85B}" = CCC Help Russian
"{3384216C-A28B-1699-FB0E-23738C972613}" = CCC Help Korean
"{341697D8-9923-445E-B42A-529E5A99CB7A}" = syncables desktop SE
"{34319F1F-7CF2-4CC9-B357-1AE7D2FF3AC5}" = Windows Live
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{368BEC2C-B7A2-4762-9213-2D8465D533CA}" = Windows Live UX Platform Language Pack
"{36BFE02C-3247-EC65-5B79-C31CA8A2EA6B}" = CCC Help Chinese Traditional
"{370F888E-42A7-4911-9E34-7D74632E17EB}" = Windows Live Photo Common
"{38253529-D97D-4901-AE53-5CC9736D3A2E}" = ASUS AI Recovery
"{3993DD42-0739-7DCB-CB1E-512A1D0287B6}" = CCC Help Portuguese
"{3B9A92DA-6374-4872-B646-253F18624D5F}" = Windows Live Writer
"{3D06DD4B-2D97-CB62-1639-66995969E0F7}" = CCC Help Chinese Standard
"{40BF1E83-20EB-11D8-97C5-0009C5020658}" = CyberLink Power2Go
"{40D1F76D-FD54-6FF9-8A83-E2B6849FF755}" = CCC Help Korean
"{488F0347-C4A7-4374-91A7-30818BEDA710}" = Galerie de photos Windows Live
"{48C0DC5E-820A-44F2-890E-29B68EDD3C78}" = Windows Live Writer
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4A275FD1-2F24-4274-8C01-813F5AD1A92D}" = Windows Live Messenger
"{4A747107-8352-D7B1-8E6C-CB009D11252D}" = CCC Help Italian
"{4C699616-D8EA-9E2F-0246-68E0298A9081}" = CCC Help German
"{506FC723-8E6C-4417-9CFF-351F99130425}" = Windows Live UX Platform Language Pack
"{50B8CA72-98FD-21A1-3448-601998D44C1D}" = CCC Help Swedish
"{54DB99A5-19D4-8285-9A00-DD5474D1E3F5}" = CCC Help Finnish
"{55C6CD22-E3A4-4937-CFFB-C7E11FA6A5A3}" = CCC Help Dutch
"{55D003F4-9599-44BF-BA9E-95D060730DD3}" = Contrôle ActiveX Windows Live Mesh pour connexions à distance
"{56050D82-138B-D911-CE56-DC4783CAA22C}" = CCC Help English
"{566BDFCC-DCB2-529B-FA9B-3E6958CBCDF9}" = CCC Help Czech
"{579684A4-DDD5-4CA3-9EA8-7BE7D9593DB4}" = Windows Live UX Platform Language Pack
"{57B52F16-5396-28E0-6549-099A030581AB}" = CCC Help German
"{588CE0C0-860B-49A8-AFCF-3C69465B345F}" = Windows Live Mesh
"{5A3C1721-F8ED-11E0-8AFB-B8AC6F97B88E}" = Google Earth
"{5D273F60-0525-48BA-A5FB-D0CAA4A952AE}" = Windows Live Movie Maker
"{6057E21C-ABE9-4059-AE3E-3BEB9925E660}" = Windows Live Messenger
"{612C34C7-5E90-47D8-9B5C-0F717DD82726}" = swMSM
"{622DE1BE-9EDE-49D3-B349-29D64760342A}" = 適用遠端連線的 Windows Live Mesh ActiveX 控制項
"{62687B11-58B5-4A18-9BC3-9DF4CE03F194}" = Windows Live Writer Resources
"{62D16CB8-4DD5-0314-2AD7-C3C2BCADC234}" = CCC Help Thai
"{63AE67AA-1AB1-4565-B4EF-ABBC5C841E8D}" = Windows Live Messenger
"{64452561-169F-4A36-A2FF-B5E118EC65F5}" = ASUS SmartLogon
"{65FAB880-4A4F-A1D6-4130-271CC370C6B9}" = CCC Help French
"{6807427D-8D68-4D30-AF5B-0B38F8F948C8}" = Windows Live Writer Resources
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{69424C7F-B6CA-8786-E0CA-89D5915C9486}" = CCC Help Turkish
"{69E22E96-BC9C-BF96-23A5-21AA5D4AF50D}" = CCC Help Japanese
"{6C1F20F2-FB02-0C22-3620-104C37603383}" = CCC Help Spanish
"{6CB36609-E3A6-446C-A3C1-C71E311D2B9C}" = Windows Live Movie Maker
"{6DEC8BD5-7574-47FA-B080-492BBBE2FEA3}" = Windows Live Movie Maker
"{6E5E0E1B-FADA-9749-80F6-03A0A7967FEC}" = CCC Help Danish
"{6EEF68AF-D71A-8244-CC79-47F2D3FDC2F8}" = CCC Help Hungarian
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{7115EEBC-DA7B-434C-B81C-EA5B26EA9A94}" = Windows Live Writer Resources
"{71296ABE-826A-2D27-9FD0-503F39A4D7ED}" = CCC Help Japanese
"{751A9240-4ACA-D875-34BC-530278B77648}" = CCC Help Chinese Traditional
"{753F0A72-59C3-41CE-A36A-F2DF2079275C}" = Windows Live Mail
"{77477AEA-5757-47D8-8B33-939F43D82218}" = Windows Live UX Platform Language Pack
"{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}" = RealNetworks - Microsoft Visual C++ 2008 Runtime
"{78DAE910-CA72-450E-AD22-772CB1A00678}" = Windows Live Mesh
"{7B982EBD-D017-4527-BF1A-FC489EC6B100}" = Windows Live 照片库
"{7D1C7B9F-2744-4388-B128-5C75B8BCCC84}" = Windows Live Essentials
"{7DF5D4C2-1DEC-92C4-A1C6-AB4E689554A1}" = Catalyst Control Center Localization All
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{8150221C-8F7E-4997-AD4E-AFDEE7F4B410}" = Wireless Console 3
"{83C292B7-38A5-440B-A731-07070E81A64F}" = Windows Live PIMT Platform
"{841F1FB4-FDF8-461C-A496-3E1CFD84C0B5}" = Windows Live Mesh
"{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek Ethernet Controller Driver
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A9B7F1D-141E-2341-F7E5-922A0F8FC7DF}" = CCC Help English
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{8F21291E-0444-4B1D-B9F9-4370A73E346D}" = WinFlash
"{90140011-0066-0409-0000-0000000FF1CE}" = Microsoft Office Starter 2010 - English
"{903EDF14-4E28-4463-AA5E-4AEE71C0263B}" = Windows Live Movie Maker
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{96AE7E41-E34E-47D0-AC07-1091A8127911}" = Realtek USB 2.0 Card Reader
"{97C11F5B-7D70-4BF0-9361-E9B02320EE27}" = CCC Help Turkish
"{9AC9D031-DC36-692B-E2B1-FB05032DB4B4}" = CCC Help Dutch
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{9FAE6E8D-E686-49F5-A574-0A58DFD9580C}" = Windows Live Mail
"{A0B91308-6666-4249-8FF6-1E11AFD75FE1}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A11EFE0E-A256-C423-223F-4808E88024DB}" = CCC Help Greek
"{A41A708E-3BE6-4561-855D-44027C1CF0F8}" = Windows Live Photo Common
"{A5ED032F-030F-A1B4-F399-1406F015ABD5}" = CCC Help Chinese Standard
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9868A83-9D72-2F2D-F549-A5BD46891987}" = CCC Help Norwegian
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}" = ATK Package
"{B2A07D8D-71DB-4929-9154-2D8A198F0FDA}" = CCC Help Spanish
"{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1" = Spybot - Search & Destroy
"{B480904D-F73F-4673-B034-8A5F492C9184}" = Nuance PDF Reader
"{B618C3BF-5142-4630-81DD-F96864F97C7E}" = Windows Live Essentials
"{B8671F16-7EAD-DF55-5772-30CA96F037CE}" = CCC Help Swedish
"{C10C5955-9E14-A895-BF90-29388B133FEA}" = CCC Help Russian
"{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = CyberLink LabelPrint
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{C893D8C0-1BA0-4517-B11C-E89B65E72F70}" = Windows Live Photo Common
"{C9440B47-2604-44EC-DA52-46DB4FA946ED}" = CCC Help French
"{CA234488-A4E4-FE20-DEF4-D68C43ACACA2}" = CCC Help Czech
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D299197D-CDEA-41A6-A363-F532DE4114FD}" = Windows Live UX Platform Language Pack
"{D3694B69-6F8C-42D3-8A0A-EB2AB528C02C}" = Atheros Client Installation Program
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DA56F2C3-E05B-041F-6824-27C8A3C73F04}" = CCC Help Norwegian
"{DA9FD67B-0AAF-C83D-E2AC-C7D296FA0FE4}" = Catalyst Control Center Localization All
"{DAEF48AD-89C8-4A93-B1DD-45B7E4FB6071}" = Windows Live Movie Maker
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DE8F99FD-2FC7-4C98-AA67-2729FDE1F040}" = Windows Live Writer Resources
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{DF61799B-F14A-C47A-CA22-359BED10E66F}" = CCC Help Greek
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}" = Controlo ActiveX do Windows Live Mesh para Ligações Remotas
"{E62E0550-C098-43A2-B54B-03FB1E634483}" = Windows Live Writer
"{E727A662-AF9F-4DEE-81C5-F4A1686F3DFC}" = Windows Live Writer Resources
"{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}" = Galería fotográfica de Windows Live
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}" = ASUS Virtual Camera
"{EEF99142-3357-402C-B298-DEC303E12D92}" = Windows Live 影像中心
"{EF7EAB13-46FC-49DD-8E3C-AAF8A286C5BB}" = Windows Live 程式集
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F8857969-C550-C462-1785-DB5523AE133C}" = CCC Help Hungarian
"{F992409C-9D10-4AE2-BAEB-B5409AD3785E}" = 用于远程连接的 Windows Live Mesh ActiveX 控件(简体中文)
"{FCDE76CB-989D-4E32-9739-6A272D2B0ED7}" = Windows Live Mesh
"{FDB51A10-A57D-29AB-90D1-3EEE29BD388F}" = Catalyst Control Center InstallProxy
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"{FE23D063-934D-4829-A0D8-00634CE79B4A}" = Adobe AIR
"7-Zip" = 7-Zip 9.22beta
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 11 ActiveX
"Adobe Shockwave Player" = Adobe Shockwave Player 11.6
"Asus Vibe2.0" = AsusVibe2.0
"ASUS WebStorage" = ASUS WebStorage
"ASUS_Screensaver" = ASUS_Screensaver
"BFGC" = Big Fish Games: Game Manager
"ESET Online Scanner" = ESET Online Scanner v3
"InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}" = CyberLink Power2Go
"InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}" = CyberLink LabelPrint
"Malwarebytes' Anti-Malware_is1" = Malwarebytes Anti-Malware version 1.60.1.1000
"Mozilla Firefox 10.0.2 (x86 en-US)" = Mozilla Firefox 10.0.2 (x86 en-US)
"Office14.Click2Run" = Microsoft Office Click-to-Run 2010
"OnlineArmor_is1" = Online Armor 5.5
"RealPlayer 15.0" = RealPlayer
"WinLiveSuite" = Windows Live Essentials

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Google Chrome" = Google Chrome
"PhotoFiltre" = PhotoFiltre

========== Last 10 Event Log Errors ==========

Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!

< End of report >

No issues that I can see now on any level, everything working as expected...

Edited by ColtsFan18, 26 February 2012 - 08:29 PM.

  • 0

#54
godawgs

godawgs

    Teacher

  • Retired Staff
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Hi ColtsFan18,

The eventlogs still aren't being read by OTL. I want you to check the EventLog service properties page again and follow the steps in this post as needed. This post is lengthy so you might want to print it out as it is very important that the steps be followed in order. Please read the entire post and be sure you understand it before starting. If you have any questions, stop and ask.


Step-1.

Check Event Service

  • Click the Start Orb
  • Right click on Computer and click on Manage
  • Click (Continue) on the UAC screen. The Computer Management window will come up.
  • On the left side of the window click the arrow beside Services and Applications and click Services
  • Scroll down the list that pops up and find Windows Event Log
  • Right click on Windows Event Log and click Properties. The Windows Event Log window will come up.
  • Make sure it looks like the image below:
    Posted Image

If it looks exactly like that image I want you to click the Stop button under Service status: then clickApply, then OK. Then close the Computer Management window and Reboot the system.


Step-2.

Restart Event Service

  • Click the Start Orb
  • Right click on Computer and click on Manage
  • Click (Continue) on the UAC screen. The Computer Management window will come up.
  • On the left side of the window click the arrow beside Services and Applications and click Services
  • Scroll down the list that pops up and find Windows Event Log
  • Right click on Windows Event Log and click Properties. The Windows Event Log window will come up.
  • On the General tab, about half way down the page look for Starup type:. Click the down arrow in the box and select Automatic
  • Below that underneath Service status: click Start then click Apply, OK.
  • If you get an error code and message write it down.
  • Close the Computer Management window and Reboot the computer.
  • If you got an error, stop here and post the error code and message.

If you DID NOT get an error message when you restarted the EventLog service I want you to try to clear the logs again.....


Step-3.

Clear Event Logs

  • Click the Start Orb
  • Right click on Computer and click on Manage
  • Click (Continue) on the UAC screen. The Computer Management window will come up.
    Posted Image
  • On the left side of the window click the arrow beside Event Viewer
  • Click the arrow beside Windows Logs
  • Right click on Application and click Clear Log
  • Right click on System and click Clear Log
  • Close the Computer Management window and Reboot.

Next I want you to run a new OTL scan.


Step-4.

Posted Image OTL Scan

Please re-open OTL
  • Double click the Posted Image on your desktop. Vista /7 users right click and click Run as Administrator. Make sure all other windows are closed .
  • You will see a console like the one below:

    Posted Image
  • At the top of the console click the greyed out None button<---Important
  • Make sure the Output box at the top is set to Standard Output.
  • In the Extra Registry section click the circle beside Use Safelist.<---Important
  • Click the box beside LOP Check and Purity Check
  • Click the Posted Image button. Do not change any settings unless otherwise told to do so.
  • Let the scan run uninterrupted. The scan won't take long.
  • When the scan completes, it will open two notepad windows, OTL.Txt and Extras.Txt. Don't post them, instead...
When it has finished, look at the bottom of the Extras.txt file for this section:
========== Last 10 Event Log Errors ==========
If you see entries that look like the following the eventlogs are being read again and you can stop here, and let me know by just posting the Last 10 Event Log Errors section in the next post.
[ System Events ]
Error - 2/26/2012 3:54:47 PM | Computer Name = Radwick-PC | Source = atikmdag | ID = 52236
Description = CPLIB :: General - Invalid Parameter

Error - 2/26/2012 3:54:47 PM | Computer Name = Radwick-PC | Source = atikmdag | ID = 43029
Description = Display is not active

[Application Events]


If the entry looks like this follow the instructions in Step 5:
Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!


Step-5.

Fix EventLog Permissions

  • Restart Windows in Safe Mode. To do that....
    • Restart your computer and as soon as it starts booting up again continuously tap the F8 key.
    • An Advanced Boot Options screen will come up where you will be given the option to enter Safe Mode.
      NOTE: If you miss the Boot menu, continue to let the machine boot up. Then restart the machine and start tapping the F8 key.
      Very Important: Never restart the computer while it is booting up. Bad things, including the computer not being able to load Windows, can occur!
    • Use the down arrow key to highlight Safe Mode and push the ENTER key.
    Posted Image
  • Open the C:\Windows\System32\LogFiles\WMI folder
  • Right-click on the RtBackup folder and click Properties
    Posted Image
  • Click the Security tab, and click the Edit button.
    Posted Image
  • Click Add
    Posted Image
  • Type SYSTEM and click OK
    Posted Image
  • In the Permissions for System section, click the box beside Full Control under the Allow column
    Posted Image
  • Click OK, and then click Yes when asked for confirmation.
    Posted Image
    If Windows will not let you assign permissions for the RtBackup folder, Cancel out of the RtBackup folder's Properties pages and follow the directions below under Taking ownership of a folder, then repeat steps 1-9
  • Restart Windows (in Normal mode), and verify if the Windows Event Service has started..
    Posted Image



Taking ownership of a folder

  • Open an elevated Command Prompt window. To do that...
    • Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator.
  • Type or copy/paste the following command(s) (Notice the spaces, they are important) and press the ENTER key after each line:
    • takeown /f C:\Windows\System32\LogFiles\WMI\RtBackup /r /d y

      If the operation was successful you should see a "SUCCESS" message telling you the folder is now owned by you

    • icacls C:\Windows\System32\LogFiles\WMI\RtBackup /grant administrators:F /T
    • exit


Step-6.

Get a new OTL log like you did in Step 4 above and cpoy and paste the ========== Last 10 Event Log Errors ========== section in your next post.
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#55
ColtsFan18

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OK... issue right off the bat. I went through the first step, the Windows Event Log Properties screen looks exactly like the one you posted.

I clicked Stop and got a message saying "When Windows Event Log stops, these other services will also stop" and it names the Task scheduler.

I am asked if I want to stop these services, I clicked "yes" and got another box saying that Windows could not stop the Windows Event Log Service on Local Computer Error 5: Access is denied.

I am running this as an administrator and have no other profiles on the machine since I'm the only user. Should I click "no" for the Windows Task Scheduler? I'm not proceeding until I get a Yay or Nay from you...
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#56
godawgs

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Hi,

My fault. The Task Scheduler service is dependent on the eventlog service so it will stop when you stop the eventlog service, and should restart when you restart the eventlog service. Just cancel out of the Event Log properties page and close the Computer Management window. The good news is that tells me you have a permissions problem. Let me adjust my previous post and I'll get back to you. :thumbsup:
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#57
godawgs

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Hello again,

Like I said earlier, you have a permissions issue with the event logs. I am going to give you instructions to take ownership of the offending folder and then see if we can get the event logs sorted out.
Again, the instructions are lengthy and need to be followed in the order posted, so you may want to print them out before starting.


Step-1.

  • Restart Windows in Safe Mode. To do that....
  • Restart your computer and as soon as it starts booting up again continuously tap the F8 key.
  • An Advanced Boot Options screen will come up where you will be given the option to enter Safe Mode.
    NOTE: If you miss the Boot menu, continue to let the machine boot up. Then restart the machine and start tapping the F8 key.
    Very Important: Never restart the computer while it is booting up. Bad things, including the computer not being able to load Windows, can occur!
  • Use the down arrow key to highlight Safe Mode and push the ENTER key.
Posted Image


Taking ownership of a folder

  • Open an elevated Command Prompt window. To do that...
    • Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator.
    • A Command Window will open up.
  • Type or copy/paste the following command(s) in the black Command Window(Notice the spaces, they are important) and press the ENTER key after each line:
    • takeown /f C:\Windows\System32\LogFiles\WMI\RtBackup /r /d y

      If the operation was successful you should see a "SUCCESS" message telling you the folder is now owned by you

    • icacls C:\Windows\System32\LogFiles\WMI\RtBackup /grant administrators:F /T
    • exit
  • Reboot into Normal Mode


Step-2.

Posted Image OTL Scan

Please re-open OTL
  • Double click the Posted Image on your desktop. Vista /7 users right click and click Run as Administrator. Make sure all other windows are closed .
  • You will see a console like the one below:

    Posted Image
  • At the top of the console click the greyed out None button<---Important
  • Make sure the Output box at the top is set to Standard Output.
  • In the Extra Registry section click the circle beside Use Safelist.<---Important
  • Click the box beside LOP Check and Purity Check
  • Click the Posted Image button. Do not change any settings unless otherwise told to do so.
  • Let the scan run uninterrupted. The scan won't take long.
  • When the scan completes, it will open two notepad windows, OTL.Txt and Extras.Txt. Don't post them, instead...
When it has finished, look at the bottom of the Extras.txt file for this section:
========== Last 10 Event Log Errors ==========
If you see entries that look like the following the eventlogs are being read again and you can stop here, and let me know by just posting the Last 10 Event Log Errors section in the next post.
[ System Events ]
Error - 2/26/2012 3:54:47 PM | Computer Name = Radwick-PC | Source = atikmdag | ID = 52236
Description = CPLIB :: General - Invalid Parameter

Error - 2/26/2012 3:54:47 PM | Computer Name = Radwick-PC | Source = atikmdag | ID = 43029
Description = Display is not active

[Application Events]


If the entry looks like this go on to the next Step:
Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!


Step-3.

Clear Event Logs

  • Click the Start Orb
  • Right click on Computer and click on Manage
  • Click (Continue) on the UAC screen. The Computer Management window will come up.
    Posted Image
  • On the left side of the window click the arrow beside Event Viewer
  • Click the arrow beside Windows Logs
  • Right click on Application and click Clear Log
  • Right click on System and click Clear Log
  • Close the Computer Management window and Reboot.


Step-4.

Repeat Step 2.

When the scan has finished, look at the bottom of the Extras.txt file for this section:
========== Last 10 Event Log Errors ==========
If you see entries that look like the following the eventlogs are being read again and you can stop here, and let me know by just posting the Last 10 Event Log Errors section in the next post.
[ System Events ]
Error - 2/26/2012 3:54:47 PM | Computer Name = Radwick-PC | Source = atikmdag | ID = 52236
Description = CPLIB :: General - Invalid Parameter

Error - 2/26/2012 3:54:47 PM | Computer Name = Radwick-PC | Source = atikmdag | ID = 43029
Description = Display is not active

[Application Events]


If the entry looks like this go on to the next Step:
Error reading Event Logs: The Event Service is not operating properly or the Event Logs are corrupt!


Step-5.

Fix EventLog Permissions

  • Restart Windows in Safe Mode. To do that....
    • Restart your computer and as soon as it starts booting up again continuously tap the F8 key.
    • An Advanced Boot Options screen will come up where you will be given the option to enter Safe Mode.
      NOTE: If you miss the Boot menu, continue to let the machine boot up. Then restart the machine and start tapping the F8 key.
      Very Important: Never restart the computer while it is booting up. Bad things, including the computer not being able to load Windows, can occur!
    • Use the down arrow key to highlight Safe Mode and push the ENTER key.
    Posted Image
  • Open the C:\Windows\System32\LogFiles\WMI folder
  • Right-click on the RtBackup folder and click Properties
    Posted Image
  • Click the Security tab, and click the Edit button.
    Posted Image
  • Click Add
    Posted Image
  • Type SYSTEM and click OK
    Posted Image
  • In the Permissions for System section, click the box beside Full Control under the Allow column
    Posted Image
  • Click OK, and then click Yes when asked for confirmation.
    Posted Image
  • Restart Windows (in Normal mode), and verify if the Windows Event Service has started..
    Posted Image


Step-6.

Repeat Step 2

Post the ========== Last 10 Event Log Errors ========== section in your next reply.
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#58
ColtsFan18

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========== Last 10 Event Log Errors ==========

[ System Events ]
Error - 2/28/2012 9:42:35 PM | Computer Name = Tams | Source = DCOM | ID = 10010
Description =

Error - 2/28/2012 9:44:01 PM | Computer Name = Tams | Source = Service Control Manager | ID = 7003
Description = The Client Virtualization Handler service depends the following service:
sftlist. This service might not be installed.

Error - 2/28/2012 9:45:40 PM | Computer Name = Tams | Source = Microsoft Antimalware | ID = 3002
Description = %%860 Real-Time Protection feature has encountered an error and failed.

Feature:
%%835 Error Code: 0x80004005 Error description: Unspecified error Reason: %%842


< End of report >
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#59
godawgs

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Well, what do you know! ;)
For my information please tell me which step got them back.
Unless there are no further issues, I'll be back with some clean up.
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#60
godawgs

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Hey there,

OK! Well done. :thumbsup: Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please proceed with the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.


Step-1.

Program uninstalls

1. Please click Start > Control Panel . Under the Programs section click Uninstall a program
2. In the list of programs installed, locate the following program(s):

ESET Online Scanner v3
WhoCrashed 3.03
---You can keep this program for future use if you want to.

3. Click on each program to highlight it and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) in red (if present):

C:\Program Files (x86)\ESET
C:\Program Files\WhoCrashed


2. Close Windows Explorer.

Delete the following files / folders on the Desktop

aswMBR.exe
aswMBR log files
ffs.exe
ffs.txt
securitycheck.exe
checkup.txt
64bit.exe
WRCleanupTool.exe


Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.


Step-2.

Clear Restore Points and Empty Temp Files

1. Please copy all of the text in the code box below. To do this, highlight everything inside the code box , right click and click Copy.
  • :COMMANDS
    [EMPTYTEMP]
    [CLEARALLRESTOREPOINTS]
    
  • Please re-open Posted Image on your desktop.
  • Place the mouse pointer inside the Posted Image textbox, right click and click Paste. This will put the above script inside the textbox.
  • Click the Posted Image button.
  • Let the program run unhindered. When finished click the OK button and close the log that appears.
  • NOTE: I do not need to review the log produced.
  • OTL may ask to reboot the machine. Please do so if asked.

I'm not gonna have you remove the OTL program yet. I want you to run the computer for a couple of three days and make sure everything is OK. If it is:

Please re-open Posted Image on your desktop.
  • Be sure all other programs are closed as this step will require a reboot.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.
OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.


Step-3.

Re-Start TeaTimer

  • Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
  • If prompted with a legal dialog, accept the warning.
  • Click Mode and then on "Advanced Mode".
    Posted Image
  • You may be presented with a warning dialog. If so, press Yes.
  • Click on Posted Image
  • Click on Posted Image
  • Check these checkboxes:
    Posted Image
  • Close/Exit Spybot Search and Destroy and Reboot. If SpyBots TeaTimer notifys you that changes were made to the system and asks to allow them, please do so.


Step-4.

Please restart the Real Time Protection on Microsoft Security Essentials if you have not already done so.



Preventing Re-Infection


Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

Vista and Windows 7 Users:
1. Click Start> All Programs, from the list find Windows Update and click it.

:Turn On Automatic Updates:

Vista and Windows 7
1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :
  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
: Keep Adobe Reader Updated :
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

:Web Browsers:

:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.

:Alternate Browsers:

If you use Firefox, I highly recommend these add-ons to keep your PC even more secure.
  • NoScript - for blocking ads and other potential website attacks
  • WebOfTrust - a safe surfing tool for your browser. Traffic-light rating symbols show which websites you can trust when you search, shop and surf on the Web.
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
:Install the MVPs Hosts File:
  • MVPS Hosts file-replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.
NOTE: you may have already downloaded one or more of these during the cleaning process

========Anti Spyware========
  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • SpywareGuard-to catch and block spyware before it can execute. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.
  • IESpy-Ad-to block access to malicious websites so you cannot be redirected to them from an infected site or email. A tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========
  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
:BACKUPS:
  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

:Keep Installed Programs Up to Date:

Secunia Software Inspector-It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.

Finally, please read How did I Get Infected in the First Place(by Mr. Tony Klein and dvk01)


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Four Days, If Anything Comes Up - Just Come Back And Let Me Know


godawgs
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