Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Cannot run OTL.exe file as part of malware removal?


  • This topic is locked This topic is locked

#1
boylem

boylem

    New Member

  • Member
  • Pip
  • 2 posts
Hi,

Am new to this forum so please excuse if below description is not very technical.

Using AVG free Anti virus 2012 it picked up a malware infection on my pc yesterday (Listed as Trojan Horse Generic27.ks in the resident shield detection list)

Panicked!

So I downloaded MS Safety Scanner which apparently removed two trojans (Win32/Acbot.A and Win32/Imsproad.A) and advised scan was successful.

Rescanning with AVG no threats were detected.

However PC has been operating slowly (especially internet speed) and it seems as if something is running in background.

So looking online I found geekstogo.com malware removal guide.

Problem is I now cannot seem to run any .exe files including the OTL.exe. I suspect this is as a result of malware infections.

Any suggestions greatly appreciated.

Thanks in advance.
  • 0

Advertisements


#2
havredave

havredave

    GeekU Moderator

  • GeekU Moderator
  • 1,689 posts
Hi there boylem!

I'm sorry for this reply being so late in coming; we're rather busy here. :)

To answer your immediate question concerning getting OTL to run, please check back at the malware removal guide, especially where it links to OTL.com and OTL.scr, and a link to use if you still can't get OTL to run.

If those things don't result in OTL.txt and Extras.txt files for you to post, please let me know and we'll move forward from there.
  • 0

#3
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
You have a open topic in the malware forum located HERE. Please direct all posts to that topic as this topic will be closed.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP