Hello
Little_key and welcome to my office here at
G2G!
My nick is
maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:
NOTE:- Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
- Absence of symptoms does not always mean the computer is clean
- Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
- Please DO NOT run any scans or fix on your own without my direction.
- Please read all of my response through at least once before attempting to follow the procedures described.
- If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
- Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
- You must reply within 3 days or your topic will be closed
Step 1We need to disable malware processes on your system first
- Download TheKiller to your Desktop
- Note that TheKiller is renamed as explorer.exe
- Run it by double click (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
- Press OK button after program finish
- Do not restart your system after this step
NOTE: If malware blocks
TheKiller from running please try to run it several more times
Step 2Download
OTL to your Desktop
- Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
. Make sure all other windows are closed and to let it run uninterrupted.
- Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
CREATERESTOREPOINT
- Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.
Step 3Please don't forget to include these items in your reply:It would be helpful if you could post each log in separate post