The only thing I could get up was Norton 360, my antivirus program. I tried to do a full system scan and only came up with one virus. Trojan.zeroaccess!kmem . The risk level was very high, so I tried to get Norton to remove it for me. But as it turns out, Norton can't do that. It says I must manually remove it. But no instructions how.
The infected file it says, is in C:\windows\system32\ntos. I searched for ntos in system32, but all that came up was ntoskrnl, which was not the file I was looking for.
Can anyone give me step by step instructions on how to manually remove this?Remember, I cannot access the Internet or any applications. I'm running windows vista. I'm typing from my tablet now. So, does anyone know how to get rid of this?