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Trojan.zeroaccess!kmem-not letting me do almost anything

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Today I logged on to my computer, and noticed that when I tried to get to get chrome up, nothing happened. I tried again, nothing. So I just said "hey, maybe it's just not working" and tried to boot up firefox. Again, nothing happened. I started to think something was up at that point. I tried every application I could find, but none of them worked.

The only thing I could get up was Norton 360, my antivirus program. I tried to do a full system scan and only came up with one virus. Trojan.zeroaccess!kmem . The risk level was very high, so I tried to get Norton to remove it for me. But as it turns out, Norton can't do that. It says I must manually remove it. But no instructions how.

The infected file it says, is in C:\windows\system32\ntos. I searched for ntos in system32, but all that came up was ntoskrnl, which was not the file I was looking for.

Can anyone give me step by step instructions on how to manually remove this?Remember, I cannot access the Internet or any applications. I'm running windows vista. I'm typing from my tablet now. So, does anyone know how to get rid of this?
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