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"my computer " error


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#1
lisa1434e34

lisa1434e34

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Hi,
I am not able to access my computer or windows explorer ! If i click on the icon , the computer displays a error report window and immediately all icons vanish n come back after 5 seconds...!
i ran a kas scan but it didn't detect any virus !
pls help!

Edited by rshaffer61, 13 February 2012 - 01:07 PM.
Removed malware log .Not used in this forum area

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#2
happyrock

happyrock

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Hi lisa1434e34 ... :wave: ..:welcome:

when did this start...
did you add or remove any hardware or software...windows or other software updates...
have you tried restore yet...if not...go back about a week prior to the problem starting
give me any info on what you were doing just before the problem started
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#3
lisa1434e34

lisa1434e34

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I have no idea! i think it myt b becuz of virus or malware attack!
I tried to install a game !
my kas does not clean the files !
Please tell a way to open "my computer"
i cannot open control panel also if i want to uninstall any file...!
No, i dint remove any software/hardware ....!
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#4
happyrock

happyrock

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Please go to Malware and Spyware Cleaning Guide...
HERE....

That will help you clean up 80 percent of all problems by yourself. If at the end of the process you are still having difficulty (and you may not be) follow the instructions and start a new topic
here
post the OTListIt2 and Rooter logs ...
The "Topic Title" should contain the name of the infection that you are having a problem with...Use the "Topic Description" to include more details. This will help you get faster responses as some people are more familiar with certain infections....

if you are unable to download or run ANY of the tools...try downloading them on another computer and put them on a flash drive or cd and try installing them that way..
no joy...
start a new topic and let them know you can't run any of the tools..

if your still having issues after the malware pros give you a all clean...come back here and we will see if we can get it straightened out out
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