[huijing]

when i try to start up my computer a blue screen flashes really quickly so i can't see what it says, then it goes into the sorry for the inconvenience screen where i get the options to start in safe mode, safe mode with networking, safe mode with command prompt, last good configuration and normally.
the last two won't work but i can run in safe mode. i did not install any hardware or software the last time i used my computer. the only thing i can think of is i may have bumped it a little while moving it around because it's a laptop.
i'd really appreciate any help because this isn't my computer and if i can't fix it im in really hot water.

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If you can get safe mode with command prompt, try here

http://support.micro...kb;en-us;304449

[Retired Tech]

If you can get safe mode with command prompt, try here

http://support.micro...kb;en-us;304449

[huijing]

i tried a system restore but it still didnt work.
i did the system restore in safe mode...not with command prompt