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external HDD issue


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#16
phillpower2

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Did you format the new external HDD first before attempting to use it?
See http://windows.micro...hard-disk-drive and http://windows.micro...asked-questions


NB: Can you please conclude this topic when you no longer require assistance and not leave it hanging like the previous issue you requested help with, from my sig;
Staff and Members give their time freely to help others, please be courteous and conclude your topic if assistance is no longer required.
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#17
banky41

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thanks Phil. I did do most of the stuff that you suggested. should I run that PC pit stop again and see how it looks now? I know there was one or two things I did not try, I think I was a little nervous.
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#18
phillpower2

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Yes run it again and provide us with the updated url please.

Just to elaborate on the importance of concluding a topic whether the outcome is good or bad, forums are for learning and sharing knowledge and your feedback may be helpful to others who have the same or a similar issue.
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#19
banky41

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here is the results from the last PCpitstop scan.

http://www.pcpitstop...?conid=24842204


things seem to look better this time.
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#20
phillpower2

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Just a reminder of how to deal with the PCPitstop fixes;

Please return to the PCPitstop results and address the items that have a red X against them, if you hover the cursor over the item you will be given a description of the issue and if you click on it you will be instructed how to correct the problem, post back when you have done this.

Looking at your installed software I note;
PC Tools Registry Mechanic 11.0
I strongly suggest that you do not use tools such as this as they can render your machine inoperable - for a full explanation as to why see http://miekiemoes.bl...weaking_13.html
PC-Doctor for Windows Do you use this?

SUPERAntiSpyware A popular choice.
SpySubtract
SpywareBlaster 4.2


Symantec Technical Support Web Controls
See http://community.nor...this/td-p/99738

For all the security information you need see the tutorial provided courtesy of Admin http://www.geekstogo...yware-software/
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#21
banky41

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here is the latest scan results.

http://www.pcpitstop...?conid=24842204

I tried to fix the problems but they still show up on the report.

all three of my drives have 1% for restore and they are still showing up.

I could use a little help with the java apps and how to turn them off.

thanks


also, I think the PC Tools app is Malware, I do not use it. it pops up randomly and starts to do a scan. I also do not use the PC Doc, I think that came pre installed on the computer.
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#22
phillpower2

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I could use a little help with the java apps and how to turn them off.

Come back to this.

also, I think the PC Tools app is Malware,

Try running the uninstaller tool http://www.pctools.c...mputer-442.html

I also do not use the PC Doc, I think that came pre installed on the computer.

Yes it does come preinstalled but if you don`t use it remove it.

1: Click the Windows "Start Menu" button.
2: Scroll to "Control Panel" and open it.
3: Click on the "Uninstall a Program" link under "Programs" in the Control Panel window.
4: Scroll down to "PC-Doctor" from the list of programs that opens up. Click on it. Right click on the pop-up that says "Uninstall/Change" and click on it.
Depending on the version of PC-Doctor installed on your PC, different operations such as "Modify, Remove or Repair" are displayed.
5: Click "Remove" and then "OK." Removing the PC

Other tips, stick with only one spyware program and remove the others and run the Norton uninstaller to get rid of Symantec Technical Support Web Controls https://www-secure.s...redirect_pubweb

Please read Admins tutorial at the link I previously provided to ensure your machine is adequately protected http://www.geekstogo...yware-software/
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#23
banky41

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ok, I think I got those apps off my machine, here is the latest PC scan


http://www.pcpitstop...?conid=24853477


thanks again for all the help.
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#24
phillpower2

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You still have the following installed;

1: SUPERAntiSpyware
2: SpySubtract
3: SpywareBlaster 4.2

I suggest you remove Nos 2 and 3, I also suggest the following, that you update your Java run http://singularlabs....oftware/javara/ and Shockwave http://get.adobe.com/shockwave/ reduce your system restore as described at the PCPitstop url, add another 1GB of Ram if you can (see below)

Use the Crucial system scanner tool to find the best recommended Ram for your system, no need to purchase from there, write down the details and shop around for the best deal http://www.crucial.c...ner/?click=true let us know what is suggested and we can also look for you.
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