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Windows 7 will not update


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#1
buckman

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Hi,

Not able to update Windows 7 from Microsoft update tab get the following message (The was a problem starting C:\WINDOWS\system32\muweb.dll the specified module could not be found). Thank you.
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#2
Ztruker

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Open an Elevated Command Prompt.
Enter sfc /scannow and press Enter. Let it run to completion.
Try update again.
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#3
buckman

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Hi,

did as instructed and scan was clean but still not able to update. The icon for Microsoft updates is a blank sheet of paper. Should I try updating through Microsoft download center after this scan too? I wasn't able to download from that site prior to your instructed scan though.

Edited by buckman, 19 February 2012 - 01:04 PM.

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#4
Ztruker

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muweb.dll is not a part of the base Windows 7. You get it when you use Windows Update via IE. See here: Vista - missing file muweb.dll

Says Vista but applies to Windows 7 as well.

You can also check here: How do I reset Windows Update components?
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#5
buckman

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Hi,

I went to the links you suggested. First I attempted to create a restore but it said the location could not be found. I attempted to restore with the guided version from the Microsoft site and manually. I think the manually restore save worked but I'm not sure. Below is the actual step by step reset updates instructions I followed (I omitted step 4 as suggested) and what I received in results in C: You will see some steps where successful and many where not for a couple of reason. These attempts to reregister (◦regsvr32.exe mshtml.dll,◦regsvr32.exe shdocvw.dll,◦regsvr32.exe browseui.dll and ◦regsvr32.exe qmgr.dll) resulted in the statement "The module was loaded but the entry point DLLRegister Server was not found. Made sure that the (insert command) is a valid DLL or OCX file and then try again.

The following reregister attempts just failed (◦regsvr32.exe gpkcsp.dll,◦regsvr32.exe sccbase.dll,◦regsvr32.exe slbcsp.dll,◦regsvr32.exe initpki.dll, ◦regsvr32.exe wuaueng1.dll, ◦regsvr32.exe wucltui.dll, and ◦regsvr32.exe wuweb.dll).

All there errors appear in the command prompt box. I still can not update Windows.





Please advise.


To reset the Windows Update components, follow these steps:

1.Open a Windows Command Prompt Windows. To open a command prompt, click Start and then click Run. Copy and paste (or type) the following command in the Open box and then press ENTER:

cmd
2.Stop the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
◦net stop bits
◦net stop wuauserv
3.Delete the qmgr*.dat files. To do this, type the following command at a command prompt, and then press ENTER:
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"4.If this is your first attempt at resolving your Windows Update issues by using the steps in this article, go to step 5 without carrying out step 4. Step 4 should only be performed at this point in the troubleshooting if you cannot resolve your Windows Update issues after following all steps but step 4. The steps in step 4 are also performed by the "Aggressive" mode of the Fix it Solution above:
•Rename the following folders to *.BAK:
■%systemroot%\SoftwareDistribution\DataStore
■%systemroot%\SoftwareDistribution\Download
■%systemroot%\system32\catroot2
To do this, type the following commands at a command prompt. Press ENTER after you type each command.
■Ren %systemroot%\SoftwareDistribution\DataStore *.bak
■Ren %systemroot%\SoftwareDistribution\Download *.bak
■Ren %systemroot%\system32\catroot2 *.bak
•Reset the BITS service and the Windows Update service to the default security descriptor. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
■sc.exe sdset bits D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
■sc.exe sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
5.Type the following command at a command prompt, and then press ENTER:
cd /d %windir%\system326.Reregister the BITS files and the Windows Update files. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
◦regsvr32.exe atl.dll
◦regsvr32.exe urlmon.dll
◦regsvr32.exe mshtml.dll
◦regsvr32.exe shdocvw.dll
◦regsvr32.exe browseui.dll
◦regsvr32.exe jscript.dll
◦regsvr32.exe vbscript.dll
◦regsvr32.exe scrrun.dll
◦regsvr32.exe msxml.dll
◦regsvr32.exe msxml3.dll
◦regsvr32.exe msxml6.dll
◦regsvr32.exe actxprxy.dll
◦regsvr32.exe softpub.dll
◦regsvr32.exe wintrust.dll
◦regsvr32.exe dssenh.dll
◦regsvr32.exe rsaenh.dll
◦regsvr32.exe gpkcsp.dll
◦regsvr32.exe sccbase.dll
◦regsvr32.exe slbcsp.dll
◦regsvr32.exe cryptdlg.dll
◦regsvr32.exe oleaut32.dll
◦regsvr32.exe ole32.dll
◦regsvr32.exe shell32.dll
◦regsvr32.exe initpki.dll
◦regsvr32.exe wuapi.dll
◦regsvr32.exe wuaueng.dll
◦regsvr32.exe wuaueng1.dll
◦regsvr32.exe wucltui.dll
◦regsvr32.exe wups.dll
◦regsvr32.exe wups2.dll
◦regsvr32.exe wuweb.dll
◦regsvr32.exe qmgr.dll
◦regsvr32.exe qmgrprxy.dll
◦regsvr32.exe wucltux.dll
◦regsvr32.exe muweb.dll
◦regsvr32.exe wuwebv.dll
7.Reset Winsock. To do this, type the following command at a command prompt, and then press ENTER:
netsh reset winsock8.If you are running Windows XP or Windows Server 2003, you have to set the proxy settings. To do this, type the following command at a command prompt, and then press ENTER:
proxycfg.exe -d9.Restart the BITS service and the Windows Update service. To do this, type the following commands at a command prompt. Press ENTER after you type each command.
◦net start bits
◦net start wuauserv
10.If you are running Windows Vista or Windows Server 2008, clear the BITS queue. To do this, type the following command at a command prompt, and then press ENTER:
bitsadmin.exe /reset /allusers11.Install the latest Windows Update Agent. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949104 (http://support.micro....com/kb/949104/ ) How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Matt Work>C:

C:\Users\Matt Work>netstopbits
'netstopbits' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Matt Work>net stop bits
The Background Intelligent Transfer Service service is not started.

More help is available by typing NET HELPMSG 3521.


C:\Users\Matt Work>net stop wuauserv
The Windows Update service is not started.

More help is available by typing NET HELPMSG 3521.


C:\Users\Matt Work>cd /d %windir%\system32

C:\Windows\System32>?regsvr32.exe atl.dll
'?regsvr32.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>regsvr32.exe atl.dll

C:\Windows\System32>regsvr32.exe urlmon.dll

C:\Windows\System32>regsvr32.exe mshtml.dll

C:\Windows\System32>?regsvr32.exe shdocvw.dll
'?regsvr32.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>regsvr32.exe shdocvw.dll

C:\Windows\System32>regsvr32.exe browseui.dll

C:\Windows\System32>regsvr32.exe jscript.dll

C:\Windows\System32>regsvr32.exe shdocvw.dll

C:\Windows\System32>regsvr32.exe vbscript.dll

C:\Windows\System32>regsvr32.exe scrrun.dll

C:\Windows\System32>regsvr32.exe msxml.dll

C:\Windows\System32>regsvr32.exe msxml3.dll

C:\Windows\System32>regsvr32.exe msxml6.dll

C:\Windows\System32>regsvr32.exe actxprxy.dll

C:\Windows\System32>regsvr32.exe softpub.dll

C:\Windows\System32>regsvr32.exe wintrust.dll

C:\Windows\System32>regsvr32.exe dssenh.dll

C:\Windows\System32>regsvr32.exe rsaenh.dll

C:\Windows\System32>regsvr32.exe gpkcsp.dll

C:\Windows\System32>regsvr32.exe sccbase.dll

C:\Windows\System32>regsvr32.exe slbcsp.dll

C:\Windows\System32>regsvr32.exe cryptdlg.dll

C:\Windows\System32>regsvr32.exe oleaut32.dll

C:\Windows\System32>regsvr32.exe ole32.dll

C:\Windows\System32>regsvr32.exe shell32.dll

C:\Windows\System32>regsvr32.exe initpki.dll

C:\Windows\System32>regsvr32.exe wuapi.dll

C:\Windows\System32>regsvr32.exe wuaueng.dll

C:\Windows\System32>regsvr32.exe wuaueng1.dll

C:\Windows\System32>regsvr32.exewucltui.dll
'regsvr32.exewucltui.dll' is not recognized as an internal or external command,
operable program or batch file.

C:\Windows\System32>regsvr32.exe wucltui.dll

C:\Windows\System32>regsvr32.exe wups.dll

C:\Windows\System32>regsvr32.exe wups2.dll

C:\Windows\System32>regsvr32.exe wuweb.dll

C:\Windows\System32>regsvr32.exe qmgr.dll

C:\Windows\System32>regsvr32.exe qmgrprxy.dll

C:\Windows\System32>regsvr32.exe wucltux.dll

C:\Windows\System32>regsvr32.exe muweb.dll

C:\Windows\System32>regsvr32.exe wuwebv.dll

C:\Windows\System32>netsh reset winsock
The following command was not found: reset winsock.

C:\Windows\System32>netsh reset winsock
The following command was not found: reset winsock.

C:\Windows\System32>net start bits
The Background Intelligent Transfer Service service is starting.
The Background Intelligent Transfer Service service could not be started.

A service specific error occurred: 2147952506.

More help is available by typing NET HELPMSG 3547.


C:\Windows\System32>net start wuauserv
The Windows Update service is starting.
The Windows Update service could not be started.

A system error has occurred.

System error 10106 has occurred.

The requested service provider could not be loaded or initialized.


C:\Windows\System32>
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#6
Ztruker

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I see several typos in what you posted which may be why some commands did not work correctly. Did you try the automated Fixit on the MS page?

Also give this a try: How to Reset Windows Update in Windows 7 and Vista.

Scroll down to OPTION TWO: To Reset and Reregister Windows Update Components
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#7
buckman

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I previously tried Fix it prior to contacting you and I attempted again just now and it does not fix the problem. Additionally the reset did not solve the problem either. The typo's were attempts to copy and paste into command and that didn't work because it added an additional character so those failed. I was pretty sure that I typed in the rest of the attempts and received the error message that I posted. So I guess we are back to square one. Any other suggestions?

Edited by buckman, 21 February 2012 - 05:32 PM.

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#8
Ztruker

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I previously tried Fix it prior to contacting you and I attempted again just now and it does fix the problem.

?? If it fixes the problem, then I'm confused.
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#9
buckman

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That was a typo that I edited but you read the reply prior to my edit. It's not fixed and I can not update Windows. Fix-it runs and comes up with the following:

Windows Update Publisher details
Issues found
Repair Windows Update components
Fixed
Windows Update components must be repaired

Succeeded

Issues checked
Repair default Windows Update locations
Checked
Issues found Detection details
6
Repair Windows Update components Fixed
Repairing Windows Update components frequently resolves common Windows Update errors
Windows Update components must be repaired
Succeeded

One or more Windows Update components are configured incorrectly
Issues checked Detection details
6
Repair default Windows Update locations Checked
Change Windows Update locations to Windows default settings
Default Windows Update data locations have changed
Not Run

The location where Windows Update stores data has changed and must be repaired
Detection details
Collection information
Computer Name: MATTWORK-PC
Windows Version:
6.1
Architecture:
amd64
Time:
Tuesday, February 21, 2012 6:39:16 PM
Publisher details
Windows Update
Resolve problems that prevent you from updating Windows.
Package Version:
4.0.2.20110211
Publisher:
Microsoft Corporation



When I try to update Windows in Control Panel\System and Security\Windows Update I receive the following error:Code 80070005 Windows update encountered an unknown error.

So that is where I'm at. Computer is running fine (except for issue in Outlook where mouse pointer is constantly changing between pointer and round blue circle, I ran malware and virus and nothing reported) and the only way I discovered that Windows wasn't updating was when I attempted to install Turbo Tax it wouldn't because Windows wasn't update.

Sorry for all the diffculties but this really has me stumped.

Matt
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#10
Ztruker

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Agree, it's a tough one. I wonder if you have the latest Windows Update Agent: How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

This is beginning to sound like a permissions problem. This post is worth trying and may solve the problem. Please create a System Restore point first so you have the option of restoring to before you run the batch file:

Solving setup errors by using the SubInACL tool to repair file and registry permissions
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#11
buckman

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The link you provided for the SubinACL tool is for a 32 system and he states right in the blog portion that it will probably not work with a 64 system and I can confirm that it does not as my system is 64. At this point I think I want to close this ticket and attempt another solution. We are getting nowhere. Thanks for your help.

NEW INFORMATION
I am unable to update Windows through the Windows update feature of my computer or manually at the Microsoft website.

Fix-it runs and comes up with the following:

Windows Update Publisher details
Issues found
Repair Windows Update components
Fixed
Windows Update components must be repaired

Succeeded

Issues checked
Repair default Windows Update locations
Checked
Issues found Detection details
6
Repair Windows Update components Fixed
Repairing Windows Update components frequently resolves common Windows Update errors
Windows Update components must be repaired
Succeeded

One or more Windows Update components are configured incorrectly
Issues checked Detection details
6
Repair default Windows Update locations Checked
Change Windows Update locations to Windows default settings
Default Windows Update data locations have changed
Not Run

The location where Windows Update stores data has changed and must be repaired
Detection details
Collection information
Computer Name: MATTWORK-PC
Windows Version:
6.1
Architecture:
amd64
Time:
Tuesday, February 21, 2012 6:39:16 PM
Publisher details
Windows Update
Resolve problems that prevent you from updating Windows.
Package Version:
4.0.2.20110211
Publisher:
Microsoft Corporation



When I try to update Windows in Control Panel\System and Security\Windows Update I receive the following error:Code 80070005 Windows update encountered an unknown error. A Google of that error code suggest permission issues.

So that is where I'm at. Computer is running fine (except for issue in Outlook where mouse pointer is constantly changing between pointer and round blue circle, I ran malware and virus and nothing reported) and the only way I discovered that Windows wasn't updating was when I attempted to install Turbo Tax it wouldn't because Windows wasn't update.


NOTE - New topic
http://www.geekstogo...__fromsearch__1
CLOSED by me and information from there copied to this topic.
Macboatmaster

Edited by Macboatmaster, 22 February 2012 - 08:34 PM.
new topic post added here. New topic closed.

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#12
Ztruker

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Okay, sorry I couldn't help you.

You can try a Repair Install (if you have a install disc) or use the recovery partition on the hard drive to restore to factory state. Backup your data first though.
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#13
Macboatmaster

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buckman

I will attempt to help you further, my colleague Ztruker is, I must admit, far more experienced than I am, but if you are willing to accept my help, perhaps, it is just possible that a fresh look MAY achieve something.

I have closed the new topic you started, as whoever helps it is best that they have the information as to what has been done, here ready to hand without having to switch to the this topic from your new one.



1. I do have a suggestion for you to try - before I proceed on THIS topic
How did YOU progress on this PLEASE
http://www.geekstogo...__fromsearch__1
where your last post was

Posted 19 October 2011 - 01:46 PM I'm going to attempt this. Give me a day or two to get back to you.

Matt



2. Please clarify this

First I attempted to create a restore but it said the location could not be found.


Start (Windows button)
right click computer
click properties
in left hand pane click system protection
On the window that opens click the CREATE button and proceed to CREATE name it so that you will immediately recognise it.- does it report success please.
IS THIS to what you refer when you say (location could not be found) in your quote above
OR does that create a restore point.

Go back to the System Protection window
Click on the button
SYSTEM RESTORE
NOTE - please do not proceed to restore, but when the new window opens and you click NEXT is there a restore point listed AND is the one you created LISTED
AND if you click the small box - show other restore points are there OTHERS listed.

Whilst in the system protection window please verify for me that system restore IS turned on, for the C Drive.


NOTE
I am in the Uk and signing off. I will be back online about 1800 UK time.
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#14
buckman

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The post for October should be closed. That was a different computer that ended up having to be reformatted.
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#15
Macboatmaster

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Thank you.
We do not as such close threads on GeekstoGo, they just naturally expire over time, but an update on the actual thread, as you mentioned

Posted 19 October 2011 - 01:46 PM I'm going to attempt this. Give me a day or two to get back to you.

is always appreciated.

Please post the results of my suggestion on this matter and then we can proceed
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