problem with AOL 9.6 9.7
Posted 21 February 2012 - 02:16 PM
Posted 21 February 2012 - 04:32 PM
How does she connect to AOL? By dial-up or broadband (cable/DSL)? Unless there is some compelling reason to be on AOL (besides that's what they been using for the last 15 - 20 years), it is most likely she does not technically need it. If she accesses AOL via cable or DSL, she can go with a regular browser and email program.
With that, I have not even seen AOL in over 5 years but a quick Google search came up with this: Blank screen after signing on using the AOL software.
Sorry, but that is just part of one sentence and I can not make sense of it.
saw other issues about this problem tried help her with,which were a result of some windows having black spots,with another i know,was resolved by upgrading a chip driver,but did not resolve hers as we tried this upgrade,saw other issues due to Windows 7 and AOL also,but she has Windows Vista,that pertained to blank window boxes with just close X on it,hers is basically says windows goes blank and or freezes.
If she has to reboot because Windows and/or the computer itself is locked up and she is not able to sign off of AOL, then that could be something more serious/harder to troubleshoot and fix.
only resolution is to reboot or sign off AOL and sign back on
Has she scanned for malware?
Posted 23 February 2012 - 02:31 PM
Posted 23 February 2012 - 07:43 PM
Posted 23 February 2012 - 07:48 PM
Posted 24 February 2012 - 07:39 AM
Posted 26 February 2012 - 03:09 PM
Posted 26 February 2012 - 05:49 PM
Posted 15 June 2012 - 04:05 AM
9.7 has a lot of problems : I cannot get windows Media Player to work at all ; nor Yahoo Mail, whose drop down menues flick off before you have a chance to use them.
In the end, I had to re-install 9, which works perfectly with WMP and also Yahoo.
I don't know if re-installing 9 will help you ; but I found it impossible to find on a web search via aol. I had to install google chrome and search for aol 9 there.
AOL seems to have problems with every new 'improvement' they install. If you have the misfotune to have aol as your isp i suggest you keep aol 9 closely guarded - you're going to need it.
Posted 24 July 2014 - 01:34 PM
I updated to 9.7 3 weeks back after AOL bombarded me with upgrade requests for 2 weeks daily. Now I can't sign into a couple of forum sites without getting a message saying I should check my spelling of the site. I can get into the site thru Explorer but not AOL? Do you think it may be a bad download or possibly a security setting?
Edited by jimtone, 24 July 2014 - 01:35 PM.
Posted 25 July 2014 - 02:29 PM
WOW, This post is 2 years old.
Sorry i do not have nothing to add for this topic i started.
I was helping a friend at the time.
All i can say is i got rid of AOL a long time ago, when i tried to uninstall it, it screwed up my whole PC by somehow removing others files i needed.
Also eats up a lot of resources. See no use for it anymore IMHO.
I never went back to it and from my experience of knowing people who used it then, It's a big security risk and AOL is no help at all when contacted.
Friend of mine was hacked a number of times from this service, again AOL did not do much to help them.
For me i still have an AOL E-Mail address because i had it for so many years and many other contacts through it, but use a browser to access it only.
Be careful if you decide to keep using it.
Edited by jds63, 25 July 2014 - 02:31 PM.
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