I'm working on a company PC that just recently decided that it didn't want to connect to the internet any more. I don't know how long ago exactly or what actually happened, the field sent this is to me for repair and I don't want to break down and format it just yet.
The machine is loaded with Windows XP SP3 and various anti-malware/spyware/etc tools. I do not have a restore disc at my disposal at the moment, but will when I get off work.
I start IE, it doesn't connect. I run the diagnostic and it comes back with "Not all base service provider entries could be found in the winsock catalog. A reset is needed." I let it run it's repair, it restarts the machine and boots back up. I click on IE and the same issue. I go into my Network connections and see that it's connected. I go into the Connection properties and see 0 (zero) data transfer. I look for the current IP/Subnet/etc info and none is listed. I try to repair the connection and it comes back with "Failed to query TCP/IP settings of the connection". Ok, exit out. Start > Run > ipconfig. The window pops up for a brief second before disappearing. It only displays 3 lines that I had to PrntScrn to see: "An internal error occurred: The request is not supported. Please contact Microsoft Product Support Services for further help. Additional information: Unable to query host name." -- I uninstalled and reinstalled the ethernet card driver to see if that would have an effect, no go.
I've run MBAM, SUPERantiSpyware, TFC and AVG (before I uninstalled it) as a precaution... cookies and 450mb of junk only. I wondered if I could repair the network settings outside of Windows so I tried the Active BootDisk, it didn't see the ethernet card. I tried Hiren's Boot and it not only saw the ethernet card but it connected directly to the internet.
I'm not sure about what exactly is going on but that's where I'm at... Why is Hiren able to connect so easily? Any and all help would be greatly appreciated.
Thanks for your time,