I was able to take a look at some of the workstations, but not the server. Their current IT company is clueless and I wanted to try and help because obviously the less money they spend on IT, the more money they have to provide for the children.
The main issue seems to be right after booting up. You log onto the domain and it takes anywhere from 5 minutes to 30 minutes for you to be able to access the network shares. From what I could gather from the setup, the DHCP server is a Netgear FSV318 and the DNS server is their server. The computer immediately gets an IP address from the DHCP server, and the scrips to map the two (2) drives run right away, but trying to open the shares results in the Network Connection Unavailable message.
She also said that randomly though out the day they will lose connection to the server for no good reason.
All workstations are set to receive IP and DNS server addresses automatically.
You are also unable to ping anything. No response from the server, Google, or anything else. I couldn't even ping Google's DNS server of 184.108.40.206. Oddly enough my Mom's computer, which is the only one running Windows 7 doesn't have this problem. There has to be something setup incorrectly on the server. They are not hosting their own website or email. That is done by a 3rd party company.
My mom's master key wasn't working for the office where the server is, so she is going to have their maintenance department get her a new key so we can get in there. Any help at all would be appreciated.