[Render]

We should proceed with general antimalware scan which can take quite a long time so please be patient.

Download Virus Removal Tool (VRT) from Here to your desktop
(You have to enter your e-mail address and click on Submit Form button. Please download latest English version of this tool)

Run the programme you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan

Click the cog in the upper right



Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan
(Please be patient as this scan can take a few hours)


Allow VRT to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threads report from the left and press Save button
Save it to your desktop and attach to your next post


Now the Analysis

Rerun VRT and select the Manual Disinfection tab and press Start Gathering System Information



On completion click the link to locate the zip file to upload and attach to your next post

[gasmanuk]

It wont let me down load it every time I click on the link nothing happens I have tried a few times over the last two days

[Render]

I see. Try to download it directly from here.

[gasmanuk]

that link don't work mate

[Render]

It's working just fine for me. What browser are you using?

[gasmanuk]

Firefox

it just opens a new tab and says

Not Found.

The requested resource was not found.

httpd

[Render]

It should work now Here. Try with IE if FF fails.

[gasmanuk]

Had to DL with IE like you said I ran scan with no infections found

[Render]

How is your computer running now? Any problems?

[gasmanuk]

its running fine thank for your help, your a star!!

[Render]

Download Security Check from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[Render]

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