I'm trying to help a friend out with her laptop. I brought it home over a month ago to Activate Windows for her after an out of state Tech Shop reinstalled the wrong OS due to an infection. I started a topic in the Vista forum that explains what happened along with a more detailed issue of the problem and why she can't return the laptop for it to be corrected by the Tech Shop.
When I brought the laptop home the only issue was that Windows was not activated. After a few boots, installing Belarc to get the Product key for the OS software that was installed (and found to be a default product key) I decided to just reinstall and use the key on the bottom of the case with the disc the Tech Shop left in the drive by mistake. But now I can't get past the Windows Error Recovery screen.
Is this a possible malware issue? Hardware maybe?
On a fluke I was able to finally access the Windows Memory Diagnostic Tool which found no issues as noted in link to Vista thread above. Haven't tested the HD, though she said a new one was installed last Spring early Summer which doesn't mean anything to me because hardware can fail at any given moment for no reason.
Any ideas would be greatly appreciated.