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BSOD Even after Factory Restore


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#1
chetthizzle

chetthizzle

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Greetings,

I kept getting the bsod and did not know what to do so I used the factory restore disc that came with my computer after backing up my files. However even after restoring my cpu back to its original configuration I still encountered the bsod when I played my favorite Microsoft's FSX. I have included my system specs, who crashed report, bluescreenview, and minitoolbar report. Not that I am a techy at all but just have read what others who have had the same problem been ask to do so I did those and have posted them below. Please help.

bluescreenview
==================================================
Dump File : Mini022812-02.dmp
Crash Time : 2/28/2012 1:33:29 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`022e6f25
Parameter 3 : fffffa60`0b4dfa30
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022812-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 278,952
==================================================

==================================================
Dump File : Mini022812-01.dmp
Crash Time : 2/28/2012 1:31:27 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff4c0`18ae0271
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`022eae09
Parameter 4 : 00000000`00000007
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022812-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 279,528
==================================================

==================================================
Dump File : Mini022712-01.dmp
Crash Time : 2/27/2012 6:24:10 PM
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : fffff800`02418000
Parameter 2 : 80000000`02418121
Parameter 3 : fffffa60`0ed32ac0
Parameter 4 : 00000000`0000000b
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022712-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 283,312
==================================================

==================================================
Dump File : Mini022512-01.dmp
Crash Time : 2/25/2012 5:04:16 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`020b3d0a
Parameter 3 : fffffa60`1093a2e0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+5a490
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+5a490
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini022512-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 287,800
==================================================



HP-Pavilion
Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
System Model m9500y
System Type x64-based PC
Processor AMD Phenom™ 9750 Quad-Core Processor, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 5.93 GB
Total Virtual Memory 19.7 GB
Available Virtual Memory 17.6 GB
Page File Space 12.0 GB


msconfig services (after hiding Microsoft services)
AMD Raidxpert
comcast antispyware
apple mobile device
bonjour service
game consoleservice (Stopped)
hp health check service
hp easy backup button service
installdriver table manager (Stopped)
constant guard protection service
ipod service (stopped)
CA PEst Patrol realtime protection
Lightscribeservice Direct Disc labeling servie
norton security suite
nvidia display driver service
nvidia update servie daemon
nvidia sterioscopic 3d driver service


who crashed report


--------------------------------------------------------------------------------
Welcome to WhoCrashed (HOME EDITION) v 3.03
--------------------------------------------------------------------------------

This program checks for drivers which have been crashing your computer. If your computer has displayed a blue screen of death, suddenly rebooted or shut down then this program will help you find the root cause and possibly a solution.

Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often thought about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, many computers do not show a blue screen unless they are configured for this. Instead these systems suddenly reboot without any notice.

This program will analyze your crash dumps with the single click of a button. It will tell you what drivers are likely to be responsible for crashing your computer. If will report a conclusion which offers suggestions on how to proceed in any situation while the analysis report will display internet links which will help you further troubleshoot any detected problems.


To obtain technical support visit www.resplendence.com/support

Click here to check if you have the latest version or if an update is available.

Just click the Analyze button for a comprehensible report ...



--------------------------------------------------------------------------------
Home Edition Notice
--------------------------------------------------------------------------------

This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition of WhoCrashed which also allows analysis of crashdumps on remote drives and computers on the network and offers a range of additional features.

Click here for more information on the professional edition.
Click here to buy the the professional edition of WhoCrashed.



--------------------------------------------------------------------------------
System Information (local)
--------------------------------------------------------------------------------

computer name: KILUMINATI-PC
windows version: Windows Vista Service Pack 2, 6.0, build: 6002
windows dir: C:\Windows
CPU: AuthenticAMD AMD Phenom™ 9750 Quad-Core Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 8580710400 total
VM: 2147352576, free: 1971822592



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sun 2/26/2012 10:29:36 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown ()
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800020BB98E, 0xFFFFFA600F8272E0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
Google query: Unknown SYSTEM_SERVICE_EXCEPTION




On Sun 2/26/2012 12:47:48 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini022512-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A490)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800020B3D0A, 0xFFFFFA601093A2E0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.



--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

unknown

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#2
happyrock

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Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to http://www.pcpitstop.com/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.



While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.
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#3
chetthizzle

chetthizzle

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First of all thank you so much for your reply. I felt no one was going to reply after 3 days or so. I followed the directions you posted. The link you posted was incorrect but I was able to find where you needed me to conduct my test. Here is the url. PCPitStop Results Please let me know if there is anything else you need me to do as I will be checking every 2 hours or so.
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#4
happyrock

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your problems are caused by the missing or corrupt drivers...
what is the make and model of your computer
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#5
chetthizzle

chetthizzle

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HP-Pavilion
Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
System Model m9500y
System Type x64-based PC
Processor AMD Phenom™ 9750 Quad-Core Processor, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.99 GB
Available Physical Memory 5.93 GB
Total Virtual Memory 19.7 GB
Available Virtual Memory 17.6 GB
Page File Space 12.0 GB
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#6
happyrock

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I need the exact model number as HP has about a jillion models of Pavilions...
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#7
chetthizzle

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I was having problems as you can imagine with my cpu failing on me I'm lost. Hopefully this is the information you need if not too much. Hopefully I do not have anything in here that does not belong.


Hardware Diagnostic Tools: System Information

Model Information
Model Name m9500y
Product Number NC683AA-ABA
Software Build 91NAv6PrA1
Serial Number CNX84710TW
Operating System
Name Microsoft Windows Vista Home Premium Edition (64-bit)
Service Pack Service Pack 2
Build Number 6002
DirectX Version 10.0
Windows Experience Index
Base Score 1.0
Assessment State Hardware has changed since last assessment. Scores are from previous assessment.
Assessment Date 3/4/2012 1:15:43 AM
Processor Subscore 5.9
Memory (RAM) Subscore 5.9
Graphics (Aero) Subscore 1.0
Gaming Graphics Subscore 1.0
Primary Disk Subscore 5.9
System Information
Manufacturer HP-Pavilion
Total Number of Logical CPUs 4
Total Physical Memory 8.00 GB
Total Number of Optical Drives 1
Total Number of Hard Drives 2
Total Number of Video Cards 1
Total Number of Memory Modules 4
Total Number of DIMM slots 4
System Name KILUMINATI-PC
Login
Name Kiluminati
Motherboard
System Board
Chipset AMD RS780G
Southbridge AMD SB700
Base Board
Manufacturer MSI
Product Aspen
BIOS
Vendor Phoenix Technologies, LTD
Release Date 12/23/2008
BIOS Version String 5.09
ROM Size 1.00 MB
AMD Phenom™ 9750 Quad-Core Processor
Name AMD Phenom™ 9750 Quad-Core Processor
Cores 4
Threads 4
Current Speed 2.39 GHz
Features MMX(+), 3DNow!(+), PSE36, x86-64, SSE, SSE2, SSE3, SSE4A, NX, SVM
L1 Instruction Cache 4 x 64.00 kB
L1 Data Cache 4 x 64.00 kB
L2 Cache 4 x 512.00 kB
L3 Cache 2.00 MB
Memory
Total Physical Memory 8.00 GB
2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Size 2.00 GB
Memory Type DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Manufacturer Qimonda
Memory Manufacture Date Week 44, Year 2008
Memory Part Number 64T256020EU2.5C2
Memory Serial Number 010F6B13
Memory Revision Code A211
2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Size 2.00 GB
Memory Type DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Manufacturer Qimonda
Memory Manufacture Date Week 44, Year 2008
Memory Part Number 64T256020EU2.5C2
Memory Serial Number 010F6A10
Memory Revision Code A211
2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Size 2.00 GB
Memory Type DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Manufacturer Qimonda
Memory Manufacture Date Week 45, Year 2008
Memory Part Number 64T256020EU2.5C2
Memory Serial Number 05018315
Memory Revision Code 0D11
2048 MB DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Size 2.00 GB
Memory Type DDR2-SDRAM (PC2-6400 / 800 MHz)
Memory Manufacturer Qimonda
Memory Manufacture Date Week 45, Year 2008
Memory Part Number 64T256020EU2.5C2
Memory Serial Number 05018512
Memory Revision Code 0D11
Directories
Windows Directory c:\windows
System Directory c:\windows\system32
Local Disk
Hitachi HDS723030ALA640 USB Device
Driver c:\windows\system32\drivers\usbstor.sys
Driver Version 6.0.6002.18005, 6-21-2006
Hitachi HDS721075KLA3 SCSI Disk Device
Model Number Hitachi
Firmware Revision GK8O
Total Capacity 698.64 GB
Driver c:\windows\system32\drivers\disk.sys
Driver Version 6.0.6002.18005, 6-21-2006
HP - C:
Drive Letter C
Volume Name HP
Volume Serial Number 9CAB-8CB4
File System NTFS
Volume Capacity 685.05 GB
Volume Free Space 580.74 GB
Volume Used Space 104.32 GB
FACTORY_IMAGE - D:
Drive Letter D
Volume Name FACTORY_IMAGE
Volume Serial Number 9CA4-6A86
File System NTFS
Volume Capacity 13.44 GB
Volume Free Space 1.84 GB
Volume Used Space 11.60 GB
CD-ROM Drive
ATAPI DVD A DH16A6L-C SCSI CdRom Device
Model Number ATAPI DVD A DH16A6L-C
Serial Number 327845408955
Firmware Revision ZHCG
Drive Letter E
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, CD-RW HIGH SPEED
Write Strategy TAO, SAO, RAW, RAW-MS
Driver c:\windows\system32\drivers\cdrom.sys
Driver Version 6.0.6002.18005, 6-21-2006
Display
TOSHIBA-TV (Generic PnP Monitor)
Mode 1360 x 768 (32-bit) (60 Hz)
Serial Number 000000000
Manufacture Date Week 255, Year 2009
Signal Type Analog
Video Card
NVIDIA GeForce 9500 GT
Manufacturer NVIDIA
Video Card Chip Type GeForce 9500 GT
Video Card Memory 1.00 GB
Video Card BIOS Version 62.94.2a.0.61
Driver c:\windows\system32\drivers\nvlddmkm.sys
Driver Version 8.17.12.9573, 2-9-2012
Sound Card
Realtek High Definition Audio
Manufacturer Realtek
Driver c:\windows\system32\drivers\rtkvhd64.sys
Driver Version 6.0.1.5789, 2-11-2009
Network Card
Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
MAC Address 00:24:21:1c:0f:53
IP Address 0.0.0.0
Gateway IP Address 0.0.0.0
Current Speed 0 bps
Driver c:\windows\system32\drivers\rtlh64.sys
Driver Version 6.208.729.2008, 7-29-2008
Atheros 802.11 a/b/g/n Dualband Wireless Network Module
MAC Address 00:21:00:87:20:0b
IP Address 10.0.0.4
Gateway IP Address 10.0.0.1
Current Speed 54.00 Mbps
Driver c:\windows\system32\drivers\athrx.sys
Driver Version 7.6.1.122, 9-18-2008
Printers
Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Path C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
Driver Version 0.3.6002.18005
Default Printer true
Keyboard
Enhanced Multimedia PS/2 Keyboard
Manufacturer HP
Driver Path c:\windows\system32\drivers\i8042prt.sys
Driver Version 1.0.7.1, 9-7-2006
Pointing Device
HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Path c:\windows\system32\drivers\mouhid.sys
Driver Version 6.0.6001.18000, 6-21-2006
USB Optical Mouse
Driver Provider Microsoft
Device Version 99.0.0
Driver c:\windows\system32\drivers\hidusb.sys
Driver Version 6.1.6002.18005, 6-21-2006
USB Controller
Standard OpenHCD USB Host Controller
Manufacturer (Standard USB Host Controller)
Driver c:\windows\system32\drivers\usbohci.sys
Driver Version 6.0.6002.18005, 6-21-2006
Standard OpenHCD USB Host Controller
Manufacturer (Standard USB Host Controller)
Driver c:\windows\system32\drivers\usbohci.sys
Driver Version 6.0.6002.18005, 6-21-2006
Standard Enhanced PCI to USB Host Controller
Manufacturer (Standard USB Host Controller)
Driver c:\windows\system32\drivers\usbehci.sys
Driver Version 6.0.6002.18005, 6-21-2006
Standard OpenHCD USB Host Controller
Manufacturer (Standard USB Host Controller)
Driver c:\windows\system32\drivers\usbohci.sys
Driver Version 6.0.6002.18005, 6-21-2006
Standard OpenHCD USB Host Controller
Manufacturer (Standard USB Host Controller)
Driver c:\windows\system32\drivers\usbohci.sys
Driver Version 6.0.6002.18005, 6-21-2006
Standard Enhanced PCI to USB Host Controller
Manufacturer (Standard USB Host Controller)
Driver c:\windows\system32\drivers\usbehci.sys
Driver Version 6.0.6002.18005, 6-21-2006
Standard OpenHCD USB Host Controller
Manufacturer (Standard USB Host Controller)
Driver c:\windows\system32\drivers\usbohci.sys
Driver Version 6.0.6002.18005, 6-21-2006
Product Version: 5.1.4976.17
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#8
happyrock

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go here...get all the drivers listed there but don't do anything with them just yet...
go here and click on auto detect your GPU...download and install the driver it says you need...reboot and see if the system is stable...
if not let me know and we will use the drivers you downloaded from HP
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#9
chetthizzle

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The gpu want do an automatic detection of my card for some reason. Its giving me an runtime error. I did the manual search knowing that my graphics card is a geforce 9500gt and found this version GeForce 295.73 to be the correct driver for my graphics card. I have installed it according to the directions but and was hoping that was it but my system still crashed. Please let me know how to proceed.
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#10
happyrock

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reboot between installing each driver...

install this driver first...
Original ATI Chipset Driver ►
2009-03-10 , Version:1.2.0.2, 2.71M
Original driver for the ATI PCI Express (3GIO) Filter Driver solutions.


then this driver

Original Realtek LAN Driver ►
2009-01-15 , Version:6.208.0729.2008, 1.46M
Original driver for the Realtek RTL Family LAN solutions.


and this driver...
Original Realtek High Definition Audio Driver ►
2009-01-12 , Version:6.0.1.5708, 76.67M
Original driver for the Realtek High Definition audio solutions.

try playing the game again...
nojoy...

Check for the latest update for the game
Download the latest updates for the game from their Web site


Flight Simulator X: http://www.fsinsider.com
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