[sxs1004]

My wife tried to install something yesterday on my laptop and some unwanted things like RegcleanPro and a few other programs got installed. This morning, my laptoip is running very slow. I can't play a CD as VLC player hangs. When I click on My Computer, it takes a long time for it to open up. Internet is running fast. Please advise. I'm attaching system information and hijackthis log.

Thanks
Sunny Sharma



System Info:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name AKANKSHASHARMA
System Manufacturer Dell Inc.
System Model Inspiron N5010
System Type x64-based PC
Processor Intel® Core™ i3 CPU M 380 @ 2.53GHz, 2527 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. A15, 7/19/2011
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name AkankshaSharma\Akanksha Sharma
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.87 GB
Available Physical Memory 1.64 GB
Total Virtual Memory 5.73 GB
Available Virtual Memory 4.31 GB
Page File Space 2.87 GB
Page File C:\pagefile.sys

Edited by rshaffer61, 01 March 2012 - 06:45 AM.
Removed malware log .Not used in this forum area

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First off the RegClean is probably your culprit and this is why.

A registry cleaner will not increase your system's speed or performance, and has the potential to break your registry to the point that your PC is no longer bootable.
We strongly advise that people stay away from any of the registry cleaners out there.
Go HERE to get more information about why registry cleaners aren't needed.


Thanks to Sari for the explanation


You can try a system restore back a couple of days to see if that will bring the system back up to speed.




How To Restore back to a earlier date.


To do a System Restore follow these steps:

 Click Start and then to All Programs
 Scroll to Accessories and then System Tools
 Click on System Restore
 A Welcome screen will come up and you need to click on Restore My Computer To A Earlier Date
 Then click on Next
 Now you will see in the window Select A Restore Point. From here select a date a couple of days before the problem started.
 Then click Next
 On the Confirm Restore Point Selection window verify the Restore Point you chose is correct.
 Close all open programs and click Next
 The computer will now automatically shut down and reboot. When it restarts you will see ”Restoration Complete” page and then click OK
 Once you have made sure that everything is now running correctly then please reply back with the results.
If this does not work then follow the next steps to do a Repair Installation

[rshaffer61]

First off the RegClean is probably your culprit and this is why.

A registry cleaner will not increase your system's speed or performance, and has the potential to break your registry to the point that your PC is no longer bootable.
We strongly advise that people stay away from any of the registry cleaners out there.
Go HERE to get more information about why registry cleaners aren't needed.


Thanks to Sari for the explanation


You can try a system restore back a couple of days to see if that will bring the system back up to speed.




How To Restore back to a earlier date.


To do a System Restore follow these steps:

 Click Start and then to All Programs
 Scroll to Accessories and then System Tools
 Click on System Restore
 A Welcome screen will come up and you need to click on Restore My Computer To A Earlier Date
 Then click on Next
 Now you will see in the window Select A Restore Point. From here select a date a couple of days before the problem started.
 Then click Next
 On the Confirm Restore Point Selection window verify the Restore Point you chose is correct.
 Close all open programs and click Next
 The computer will now automatically shut down and reboot. When it restarts you will see ”Restoration Complete” page and then click OK
 Once you have made sure that everything is now running correctly then please reply back with the results.
If this does not work then follow the next steps to do a Repair Installation

[sxs1004]

thanks for the quick reply. I appreciate your help.

Unfortunately, I couldn't do system restore. I got the message as attached in screenshot.

Is there anything else I can do.

Attached Thumbnails

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[rshaffer61]

Try the below and let me know how it works.

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.

[sxs1004]

Did not find any errors. See screenshot attached.

Attached Thumbnails

• 

[rshaffer61]

Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[sxs1004]

screenshot attached.

Attached Thumbnails

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[rshaffer61]

OK so now we know it is not the System files or the free space on your hard drive.
Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

[sxs1004]

attached.

Attached Files

•  AutoRuns.txt   27.67KB   78 downloads

[rshaffer61]

OK Autoruns are not bad so I'll move on to the next set of instructions.




Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:

It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.

[sxs1004]

I have downloaded Auslogics Defrag and have it open as in screenshot. What should I do next. Please advise.

Attached Thumbnails

• 

Edited by sxs1004, 01 March 2012 - 05:12 PM.

[rshaffer61]

Did you run TFC first as it is important you do that first.
Once that is done then run Auslogics and click the Defrag button.

[sxs1004]

yes. i ran tfc first.
Done with defrag. see screenshot.

Attached Thumbnails

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[rshaffer61]

How is the system running now?

[sxs1004]

I'll let you know later today. Thanks