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BSOD when tape drive dies


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#1
delehman32

delehman32

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This one has an interesting history. We have a Dell Poweredge 840 running windows server 2003 on a Pentium D with 2 megs RAM. We also have an IBM Iseries mainframe. The poweredge has an internal IBM ultrium_hh3 attached to it, and the mainframe has an IBM 3681 L28 autoloader attached to it. The only connection between the machines is an ethernet network. The drives are used locally and are not shared.
About a week ago the 3681 autoloader died. At that time, the poweredge was running Arcserve 2000 and backing up to the ultrium_hh3 drive. When the autoloader died the poweredge began getting blue screens every few hours. The error points to a device driver causing the problem. The blue screens have continued even after reinstalling the tape drive drivers, reinstalling Arcserve, shutting arcserve down and running windows backup, running tape drive diagnostic (tests passed), and running memory diagnostics (tests pass also). At the moment the 3681 autoloader has been replaced and is working. We started Arcserve back up an our or so ago and so far everything looks good.
Note that starting a backup with either Arcserve or Windows backup will cause a blue screen to occur within 5 minutes at most - often immediately on starting the backup.

The attached dump occurred while running the Windows backup program included with Windows server. No Arcserve services were running at this time. In fact, only stock windows services were running - no third party programs.

If someone could identify the driver that is crashing it would be a big help. Thanks
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#2
delehman32

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Guess I can't attach the dump - it is over 94,000 k in size - too big even to zip.
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#3
delehman32

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Here's a recent minidump file (arcserve services running). Note that it is NOT a zip file - I gave it a .zip extnsion to force the program to send it.

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#4
delehman32

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Here are some more dumps. File was created with 7-zip program

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#5
delehman32

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Diagnostic tests showed a failure in the PERC controller that manages the hard disks. We now believe the problem to be hardware related, and are proceeding accordingly.
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