I hope this is the correct section - I am not that great with this kind of thing so I am hoping that someone can offer me some advice. I have been having problems with my laptop for the last couple of months i.e. running slow, crashing etc etc then recently there is a problem with displaying some things on the internet i.e. you tube movie clips wont play and certain ebay items wont open. I think this may have somehting to do with Java?? I found the following notepad script on my desktop - do now of this gives you any further info:
#
# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x77978da9, pid=9288, tid=7308
#
# JRE version: 6.0_29-b11
# Java VM: Java HotSpot Client VM (20.4-b02 mixed mode, sharing windows-x86 )
# Problematic frame:
# C [ntdll.dll+0x38da9]
#
# If you would like to submit a bug report, please visit:
# http://java.sun.com/...eport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
--------------- T H R E A D ---------------
Current thread (0x06875c00): JavaThread "AWT-Windows" daemon [_thread_in_native, id=7308, stack(0x00a40000,0x00b40000)]
siginfo: ExceptionCode=0xc0000005, writing address 0x00000014
Registers:
EAX=0x00000000, EBX=0xfffffffc, ECX=0x00000000, EDX=0x00000004
ESP=0x00b3fa14, EBP=0x00b3fa64, ESI=0x06880698, EDI=0x0688069c
EIP=0x77978da9, EFLAGS=0x00010213
Top of Stack: (sp=0x00b3fa14)
0x00b3fa14: 06880698 0688069c 00000001 00000000
0x00b3fa24: 002e002c 6d0c76d4 000002b1 00000000
0x00b3fa34: 00b3fa24 00b3fa0c 00000000 6d102d8c
0x00b3fa44: 6d102d8c 6d102d70 6d102d8c 00000000
0x00b3fa54: 00000000 00000000 7efd7000 000006ac
0x00b3fa64: 00b3fa8c 77978cb8 00000000 00000000
0x00b3fa74: 00000001 06880698 06880568 00000004
0x00b3fa84: 00000000 00000001 00b3facc 6d09d6eb
Instructions: (pc=0x77978da9)
0x77978d89: c2 8b d8 8b c1 f0 0f b1 1f 3b c1 0f 85 58 fe ff
0x77978d99: ff 33 c0 89 45 0c 89 45 08 8b 06 83 f8 ff 74 03
0x77978da9: ff 40 14 8b 5d f4 8b 7d f0 80 3d 82 03 fe 7f 00
0x77978db9: 0f 85 9a 99 04 00 8b 45 fc 57 6a 00 83 f8 ff 0f
Register to memory mapping:
EAX=0x00000000 is an unknown value
EBX=0xfffffffc is an unknown value
ECX=0x00000000 is an unknown value
EDX=0x00000004 is an unknown value
ESP=0x00b3fa14 is pointing into the stack for thread: 0x06875c00
EBP=0x00b3fa64 is pointing into the stack for thread: 0x06875c00
ESI=0x06880698 is an unknown value
EDI=0x0688069c is an unknown value
Stack: [0x00a40000,0x00b40000], sp=0x00b3fa14, free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [ntdll.dll+0x38da9] RtlIntegerToUnicodeString+0x2fc
C [ntdll.dll+0x38cb8] RtlIntegerToUnicodeString+0x20b
C [awt.dll+0x9d6eb] Java_sun_awt_windows_WToolkit_init+0x1ab
C [USER32.dll+0x162fa] gapfnScSendMessage+0x332
C [USER32.dll+0x16d3a] GetThreadDesktop+0xd7
C [USER32.dll+0x177c4] CharPrevW+0x138
C [USER32.dll+0x1788a] DispatchMessageW+0xf
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j sun.awt.windows.WToolkit.eventLoop()V+0
j sun.awt.windows.WToolkit.run()V+52
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x0688c000 JavaThread "Thread-51" [_thread_blocked, id=5256, stack(0x07cb0000,0x07d00000)]
0x06887800 JavaThread "Timer-3" [_thread_blocked, id=940, stack(0x07720000,0x07770000)]
0x0688b000 JavaThread "Thread-49" [_thread_blocked, id=6564, stack(0x071c0000,0x07210000)]
0x0688a400 JavaThread "thread applet-com.ford.it.escape.appletproxy.ProxyApplet-4" [_thread_blocked, id=3892, stack(0x07f10000,0x07f60000)]
0x06886c00 JavaThread "AWT-EventQueue-5" [_thread_in_native, id=9560, stack(0x07820000,0x07870000)]
0x06888400 JavaThread "thread applet-preload.class-3" [_thread_blocked, id=9100, stack(0x07a70000,0x07ac0000)]
0x06888800 JavaThread "JVM[id=0]-Heartbeat" daemon [_thread_blocked, id=9756, stack(0x079d0000,0x07a20000)]
0x06886400 JavaThread "Browser Side Object Cleanup Thread" [_thread_blocked, id=10224, stack(0x07690000,0x076e0000)]
0x06885800 JavaThread "Windows Tray Icon Thread" [_thread_in_native, id=7852, stack(0x07370000,0x073c0000)]
0x06885000 JavaThread "CacheCleanUpThread" daemon [_thread_blocked, id=10120, stack(0x072e0000,0x07330000)]
0x06882c00 JavaThread "CacheMemoryCleanUpThread" daemon [_thread_blocked, id=9268, stack(0x07250000,0x072a0000)]
0x009f1c00 JavaThread "SysExecutionTheadCreator" daemon [_thread_blocked, id=7324, stack(0x06760000,0x067b0000)]
0x06878c00 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=5340, stack(0x07030000,0x07080000)]
=>0x06875c00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=7308, stack(0x00a40000,0x00b40000)]
0x06872000 JavaThread "AWT-Shutdown" [_thread_blocked, id=9972, stack(0x06d10000,0x06d60000)]
0x0686f800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=6180, stack(0x06b80000,0x06bd0000)]
0x009f2400 JavaThread "Java Plug-In Pipe Worker Thread (Client-Side)" daemon [_thread_in_native, id=9656, stack(0x06a30000,0x06a80000)]
0x009f1400 JavaThread "Timer-0" [_thread_blocked, id=5836, stack(0x066d0000,0x06720000)]
0x009bd000 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3672, stack(0x06540000,0x06590000)]
0x009a3400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=9908, stack(0x06400000,0x06450000)]
0x00996000 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=1676, stack(0x06370000,0x063c0000)]
0x00992c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=9512, stack(0x062e0000,0x06330000)]
0x00985c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=1752, stack(0x06250000,0x062a0000)]
0x0097f400 JavaThread "Finalizer" daemon [_thread_blocked, id=4664, stack(0x04de0000,0x04e30000)]
0x0097e000 JavaThread "Reference Handler" daemon [_thread_blocked, id=9448, stack(0x04d90000,0x04de0000)]
0x0275ac00 JavaThread "main" [_thread_in_native, id=5864, stack(0x00430000,0x00480000)]
Other Threads:
0x00941800 VMThread [stack: 0x02700000,0x02750000] [id=8264]
0x009a4800 WatcherThread [stack: 0x06490000,0x064e0000] [id=9904]
VM state:not at safepoint (normal execution)
VM Mutex/Monitor currently owned by a thread: None
Heap
def new generation total 32192K, used 871K [0x24550000, 0x26830000, 0x29aa0000)
eden space 28672K, 3% used [0x24550000, 0x24629d58, 0x26150000)
from space 3520K, 0% used [0x26150000, 0x26150000, 0x264c0000)
to space 3520K, 0% used [0x264c0000, 0x264c0000, 0x26830000)
tenured generation total 71204K, used 7516K [0x29aa0000, 0x2e029000, 0x34550000)
the space 71204K, 10% used [0x29aa0000, 0x2a1f7330, 0x2a1f7400, 0x2e029000)
compacting perm gen total 12288K, used 3814K [0x34550000, 0x35150000, 0x38550000)
the space 12288K, 31% used [0x34550000, 0x34909b50, 0x34909c00, 0x35150000)
ro space 10240K, 51% used [0x38550000, 0x38a7d0b8, 0x38a7d200, 0x38f50000)
rw space 12288K, 54% used [0x38f50000, 0x395e9570, 0x395e9600, 0x39b50000)
Code Cache [0x02980000, 0x02cb8000, 0x04980000)
total_blobs=1192 nmethods=963 adapters=164 free_code_cache=30200000 largest_free_block=0
Dynamic libraries:
0x00400000 - 0x00424000 C:\Program Files (x86)\Java\jre6\bin\java.exe
0x77940000 - 0x77ac0000 C:\Windows\SysWOW64\ntdll.dll
0x75590000 - 0x756a0000 C:\Windows\syswow64\kernel32.dll
0x75a60000 - 0x75aa6000 C:\Windows\syswow64\KERNELBASE.dll
0x75ab0000 - 0x75b50000 C:\Windows\syswow64\ADVAPI32.dll
0x75980000 - 0x75a2c000 C:\Windows\syswow64\msvcrt.dll
0x75a30000 - 0x75a49000 C:\Windows\SysWOW64\sechost.dll
0x752e0000 - 0x753d0000 C:\Windows\syswow64\RPCRT4.dll
0x75020000 - 0x75080000 C:\Windows\syswow64\SspiCli.dll
0x75010000 - 0x7501c000 C:\Windows\syswow64\CRYPTBASE.dll
0x72980000 - 0x729cc000 C:\Windows\system32\apphelp.dll
0x728d0000 - 0x7295d000 C:\Windows\AppPatch\AcLayers.DLL
0x75d70000 - 0x75e70000 C:\Windows\syswow64\USER32.dll
0x753e0000 - 0x75470000 C:\Windows\syswow64\GDI32.dll
0x75b50000 - 0x75b5a000 C:\Windows\syswow64\LPK.dll
0x76fe0000 - 0x7707d000 C:\Windows\syswow64\USP10.dll
0x76100000 - 0x76d4a000 C:\Windows\syswow64\SHELL32.dll
0x75f30000 - 0x75f87000 C:\Windows\syswow64\SHLWAPI.dll
0x75080000 - 0x751dc000 C:\Windows\syswow64\ole32.dll
0x75ea0000 - 0x75f2f000 C:\Windows\syswow64\OLEAUT32.dll
0x74c50000 - 0x74c67000 C:\Windows\system32\USERENV.dll
0x74c40000 - 0x74c4b000 C:\Windows\system32\profapi.dll
0x72870000 - 0x728c1000 C:\Windows\system32\WINSPOOL.DRV
0x72850000 - 0x72862000 C:\Windows\system32\MPR.dll
0x75d10000 - 0x75d70000 C:\Windows\system32\IMM32.DLL
0x75210000 - 0x752dc000 C:\Windows\syswow64\MSCTF.dll
0x7c340000 - 0x7c396000 C:\Program Files (x86)\Java\jre6\bin\msvcr71.dll
0x6d7f0000 - 0x6da9f000 C:\Program Files (x86)\Java\jre6\bin\client\jvm.dll
0x731a0000 - 0x731d2000 C:\Windows\system32\WINMM.dll
0x6d7a0000 - 0x6d7ac000 C:\Program Files (x86)\Java\jre6\bin\verify.dll
0x6d320000 - 0x6d33f000 C:\Program Files (x86)\Java\jre6\bin\java.dll
0x6d000000 - 0x6d14c000 C:\Program Files (x86)\Java\jre6\bin\awt.dll
0x73650000 - 0x737ee000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
0x727a0000 - 0x72820000 C:\Windows\system32\uxtheme.dll
0x6a450000 - 0x6a613000 C:\Windows\system32\d3d9.dll
0x74c70000 - 0x74c79000 C:\Windows\system32\VERSION.dll
0x717f0000 - 0x717f6000 C:\Windows\system32\d3d8thk.dll
0x72780000 - 0x72793000 C:\Windows\system32\dwmapi.dll
0x6d7e0000 - 0x6d7ef000 C:\Program Files (x86)\Java\jre6\bin\zip.dll
0x6a0f0000 - 0x6a3ed000 C:\Windows\system32\atiumdag.dll
0x69e10000 - 0x6a0e4000 C:\Windows\system32\atiumdva.dll
0x72820000 - 0x72828000 c:\PROGRA~2\mcafee\SITEAD~1\saHook.dll
0x10000000 - 0x1005c000 C:\Windows\SysWOW64\MPK\MPK.dll
0x716c0000 - 0x716fc000 C:\Windows\system32\OLEACC.dll
0x6d420000 - 0x6d426000 C:\Program Files (x86)\Java\jre6\bin\jp2native.dll
0x6d1d0000 - 0x6d1e3000 C:\Program Files (x86)\Java\jre6\bin\deploy.dll
0x75b90000 - 0x75cad000 C:\Windows\syswow64\CRYPT32.dll
0x753d0000 - 0x753dc000 C:\Windows\syswow64\MSASN1.dll
0x756a0000 - 0x757bb000 C:\Windows\syswow64\WININET.dll
0x75a50000 - 0x75a53000 C:\Windows\syswow64\Normaliz.dll
0x76dd0000 - 0x76f88000 C:\Windows\syswow64\iertutil.dll
0x75fa0000 - 0x760b1000 C:\Windows\syswow64\urlmon.dll
0x6d6a0000 - 0x6d6e6000 C:\Program Files (x86)\Java\jre6\bin\regutils.dll
0x6d600000 - 0x6d613000 C:\Program Files (x86)\Java\jre6\bin\net.dll
0x760c0000 - 0x760f5000 C:\Windows\syswow64\WS2_32.dll
0x77910000 - 0x77916000 C:\Windows\syswow64\NSI.dll
0x72eb0000 - 0x72eec000 C:\Windows\system32\mswsock.dll
0x72620000 - 0x72626000 C:\Windows\System32\wship6.dll
0x6d620000 - 0x6d629000 C:\Program Files (x86)\Java\jre6\bin\nio.dll
0x737f0000 - 0x737f8000 C:\Windows\system32\Secur32.dll
0x73600000 - 0x73644000 C:\Windows\system32\dnsapi.DLL
0x735e0000 - 0x735fc000 C:\Windows\system32\iphlpapi.DLL
0x735d0000 - 0x735d7000 C:\Windows\system32\WINNSI.DLL
0x6d230000 - 0x6d27f000 C:\Program Files (x86)\Java\jre6\bin\fontmanager.dll
0x6d1a0000 - 0x6d1c3000 C:\Program Files (x86)\Java\jre6\bin\dcpr.dll
0x72ea0000 - 0x72ea5000 C:\Windows\System32\wshtcpip.dll
0x72590000 - 0x725b1000 C:\Program Files (x86)\Bonjour\mdnsNSP.dll
0x72580000 - 0x72586000 C:\Windows\system32\rasadhlp.dll
0x72540000 - 0x72578000 C:\Windows\System32\fwpuclnt.dll
0x74c10000 - 0x74c26000 C:\Windows\system32\CRYPTSP.dll
0x74bd0000 - 0x74c0b000 C:\Windows\system32\rsaenh.dll
0x72610000 - 0x72620000 C:\Windows\system32\NLAapi.dll
0x72600000 - 0x72610000 C:\Windows\system32\napinsp.dll
0x725e0000 - 0x725f2000 C:\Windows\system32\pnrpnsp.dll
0x725d0000 - 0x725dd000 C:\Windows\system32\wshbth.dll
0x725c0000 - 0x725c8000 C:\Windows\System32\winrnr.dll
0x6d440000 - 0x6d465000 C:\Program Files (x86)\Java\jre6\bin\jpeg.dll
0x75f90000 - 0x75f95000 C:\Windows\system32\PSAPI.DLL
VM Arguments:
jvm_args: -D__jvm_launched=20428500132 -Xbootclasspath/a:C:\\PROGRA~2\\Java\\jre6\\lib\\deploy.jar;C:\\PROGRA~2\\Java\\jre6\\lib\\javaws.jar;C:\\PROGRA~2\\Java\\jre6\\lib\\plugin.jar -Dsun.awt.warmup=true -Dsun.plugin2.jvm.args=-D__jvm_launched=20428500132 "-Xbootclasspath/a:C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\deploy.jar;C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\javaws.jar;C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\lib\\\\plugin.jar" "-Djava.class.path=C:\\\\PROGRA~2\\\\Java\\\\jre6\\\\classes" -Dsun.awt.warmup=true --- --
java_command: sun.plugin2.main.client.PluginMain write_pipe_name=jpi2_pid4592_pipe4,read_pipe_name=jpi2_pid4592_pipe3
Launcher Type: SUN_STANDARD
Environment Variables:
PATH=C:\Program Files (x86)\Internet Explorer;;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Windows\SysWOW64;C:\Program Files (x86)\QuickTime\QTSystem\
USERNAME=Larissa
OS=Windows_NT
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 10, GenuineIntel
--------------- S Y S T E M ---------------
OS: Windows 7 , 64 bit Build 7601 Service Pack 1
CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 23 stepping 10, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1
Memory: 4k page, physical 4158316k(2344832k free), swap 8314784k(5683324k free)
vm_info: Java HotSpot Client VM (20.4-b02) for windows-x86 JRE (1.6.0_29-b11), built on Oct 3 2011 01:01:08 by "java_re" with MS VC++ 7.1 (VS2003)
time: Mon Jan 02 00:09:48 2012
elapsed time: 72 seconds
Can anyone please help me with this issue as it is driving me mad now! Many thanks in advance for your help
Larissa