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New Computer keeps crashing. STOP:0x000000D1


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#1
displayname97

displayname97

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Hello,
I have recently bought a new computer and it all worked absolutely fine for about 2 weeks until it started to occasionally crash and I would receive a blue screen with the error message:

A problem has been detected and windows has shut down to prevent damage to your computer.
IQRL_NOT_LESS_OR_EQUAL
Check to make sure any new hardware or software is properly installed
Technical information:
STOP:0x000000D1

Can anyone help?

Edited by displayname97, 03 March 2012 - 10:26 AM.

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#2
rockmilk

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:welcome:

Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.



I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
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#3
displayname97

displayname97

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==================================================
Dump File : 030312-16442-01.dmp
Crash Time : 03/03/2012 16:03:17
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05cc879e
Caused By Driver : WN111v2w7x.sys
Caused By Address : WN111v2w7x.sys+2279e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030312-16442-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 278,920
==================================================

==================================================
Dump File : 030312-30903-01.dmp
Crash Time : 03/03/2012 14:53:39
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000018
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05af179e
Caused By Driver : WN111v2w7x.sys
Caused By Address : WN111v2w7x.sys+2279e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030312-30903-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 278,952
==================================================

==================================================
Dump File : 030212-19812-01.dmp
Crash Time : 02/03/2012 19:50:00
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00005312
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05d31779
Caused By Driver : WN111v2w7x.sys
Caused By Address : WN111v2w7x.sys+8b779
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030212-19812-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 278,920
==================================================

==================================================
Dump File : 030112-18751-01.dmp
Crash Time : 01/03/2012 15:58:53
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02a88a26
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030112-18751-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,792
==================================================

==================================================
Dump File : 022912-17378-01.dmp
Crash Time : 29/02/2012 17:37:04
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000c
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`05d2f5a2
Caused By Driver : WN111v2w7x.sys
Caused By Address : WN111v2w7x.sys+465a2
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022912-17378-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,792
==================================================

==================================================
Dump File : 022712-25786-01.dmp
Crash Time : 27/02/2012 18:16:10
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000031
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`02f64180
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022712-25786-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 274,792
==================================================

I have only had AVG free on this machine and still do.

I do not have a certain model as I ordered from http://www.cyberpowerpc.com/ and customized it.

Startup text:

Yes HKCU:Run Google Update "C:\Users\Dan\AppData\Local\Google\Update\GoogleUpdate.exe" /c
Yes HKCU:Run msnmsgr "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
Yes HKCU:Run Skype "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
Yes HKCU:Run Steam "C:\Program Files (x86)\Steam\Steam.exe" -silent
Yes HKLM:Run APSDaemon "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run AVG_TRAY "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run jswtrayutil "C:\Program Files (x86)\NETGEAR\WN111v2\jswtrayutil.exe"
Yes HKLM:Run LifeCam "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes Startup Common NETGEAR WN111v2 Smart Wizard.lnk C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe

Services listed after hiding Microsoft:
AMD External Events Utility
Apple Mobile Device
AVGIDSAgent
AVG WatchDog
Bonjour Service
iPod service
Jumpstart Wifi Protected Setup
Skype Updater
Steam Client Service

Mini Tool Box Results:
MiniToolBox by Farbar Version: 18-01-2012
Ran by Dan (administrator) on 03-03-2012 at 18:27:21
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.1913)
AVG 2012 (Version: 12.0.2114)
AVG 2012 (Version: 2012.0.1913)
Bing Bar (Version: 7.0.850.0)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.16)
DiRT 3
FileZilla Client 3.5.3 (Version: 3.5.3)
Google Chrome (Version: 17.0.963.56)
iTunes (Version: 10.5.3.3)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 30 (64-bit) (Version: 6.0.300)
Java™ 6 Update 31 (Version: 6.0.310)
Junk Mail filter update (Version: 14.0.8117.416)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Corporation (Version: 9.1.0.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSVCRT (Version: 14.0.1468.721)
NirSoft BlueScreenView
OpenAL
RangeMax Wireless-N USB Adapter WN111v2 (Version: 3.0.0.5)
Rapture3D 2.4.8 Game
Skype™ 5.8 (Version: 5.8.154)
Steam (Version: 1.0.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 8189.37 MB
Available physical RAM: 5915.26 MB
Total Pagefile: 16376.93 MB
Available Pagefile: 13910.1 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:397.44 GB) NTFS
3 Drive e: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.06 GB) NTFS

========================= Users: ========================================

User accounts for \\DAN-PC

Administrator Dan Guest


**** End of log ****


Hope you can resolve my issue
Thanks,
Displayname97
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#4
Macboatmaster

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Whilst my colleague rockmilk is offline

Most of the reports concern this
RangeMax Wireless-N USB Adapter WN111v2 (Version: 3.0.0.5)
Here is the link
http://www.google.co...9yDdP4glJcV-uJg


check your driver for that device.
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#5
rockmilk

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Go Ahead and update the RangeMax Wireless-N USB Adapter WN111v2 (Version: 3.0.0.5) with drivermax.
http://www.innovativ....com/drivermax/
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#6
displayname97

displayname97

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Thanks for everyone's help I have now successfully fixed the issue.

Edited by displayname97, 12 March 2012 - 10:38 AM.

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#7
Macboatmaster

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Pleased it is fixed thanks for posting the result
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