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#1
rlynch

rlynch

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I have a dell inspiron 1521 and I had a virus that start to mess with certain programs. I'm trying to do a factory reset but when I enter administrator and my password it says "your account has been disabled. How do I reset this computer now ? I'm a computer moron, please type very slow...lol
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#2
rshaffer61

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The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them.
It should go into the recovery partition so you can do a system restore.
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#3
rlynch

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Well the control F11 didn't work. I created a new administrator profile and deleted the old one and all files. Went to system recovery to reset and I'm still getting your account has been disabled see system administrator. Don't know what to do
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#4
rshaffer61

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Lets see if you even have the Recovery partition on your drive.

Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#5
rlynch

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Hey I got it bud thanks alot
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#6
rshaffer61

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You got it to do a system restore or a factory restore?
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