I have a Toshiba Satellite M55-S139. Thanks in advance for your help and suggestions.
How to Determine what Service Pack is on Laptop?
#1
Posted 05 March 2012 - 03:25 PM
I have a Toshiba Satellite M55-S139. Thanks in advance for your help and suggestions.
#2
Posted 05 March 2012 - 04:32 PM
While holding Win key down click on the Pause\Break key
This should open the System properties window
On this window it will show
System info:
Microsoft Windows: type and version
Service Pack number
Registered Name
Register Number
Computer:
CPU type
Memory
I need all the above info in your next reply Except for Register name and number.
This is private and we don't need to know this information
#3
Posted 05 March 2012 - 04:49 PM
Hope you do not mind me coming in here, I was actually preparing my answer, before you posted.
Yaquigirl
From your other topic where RKinner was helping
I have a Toshiba Satellite M55-S139 laptop/notebook. (Yes its old!) This laptop came preloaded with OEM Version of Windows XP Home edition (2002), so obviously I have no CD/DVD to repair. I have a RECOVERY disk, but I do NOT want to recover, I want to REPAIR. I also do not want to upgrade, as I understand an upgrade will also erase all my files, etc. I am willing to purchase a Windows XP Home edition repair disk, but what exactly should I be getting? Do I need a RETAIL COPY of Windows XP Home Edition OR do I need the OS (operating system disk) only? I have contacted Microsoft and Toshiba and since this is an old laptop with 2002 version of Windows, they haven't been able to help me. Can anyone here just point me in the right direction. I am desperately trying to save files, pics etc on my laptop and am totally confused.
PS I am way past trying other methods to correct this problems. I just need more insight as to what I really need to purchase. Thanks in advance. YG
I feel reasonably certain that you are going about this the wrong way. I appreciate exactly what you said in the above post on your other topic, especially the sentences I have emboldened and underlined.
You would I think be better, advised to see if you could get a boot and a recognition of that exisiting installation with tools that RKinner sent you and a Recovery Console download if the Recovery Disc you have does not include the Console. -
Especially in view of the wish to save etc on your post that I have listed in red.
AND possibly most Importantly, there is a very reasonable chance that the CD you purchase, may indeed not get you the result you want on a TOSHIBA laptop. You may well find that it will, depending on the nature of the CD not even offer you a REPAIR
Here is your other topic link
http://www.geekstogo...__fromsearch__1
on which incidentally you never responded to the post by our colleague RKinner on 2 Feb
No, I understood you can't get into Windows.
You need to get a friend to download and burn the CDs for you if you don't have a second PC.
The messages you see in Safe Mode aren't errors. They are just Windows showing you what it is doing. The last one you see before it reboots can sometimes tell you where the problem is.
#4
Posted 05 March 2012 - 06:31 PM
I am so lost and confused! Thanks for your time.
#5
Posted 05 March 2012 - 06:59 PM
The nice thing is Open Office is free.
#6
Posted 05 March 2012 - 07:14 PM
Also Yaquigirl if you have purchased and loaded a copy of Office after buying the computer then you should be able to load it again. Do you not have the install disc/product key?
#7
Posted 05 March 2012 - 07:15 PM
Especially as IF IT does get you back into Windows, you will NOT have need for either the Recovery CD you propose using OR the other one that you intended to purchase.
There is ALSO indeed a chance that the laptop MAY have a SOFT recovery on a hidden partition.
On many branded laptops Toshiba included I think, that option does exist
I am NOT saying that it does on yours..
HOWEVER if you MOST positively cannot get a CD burnt for the Recovery Console, then bearing this in mind as well
There is I think little we can do, to assist other then as my colleague rshaffer61 has suggested and to help you if you need it, when you come to proceed, however you decide to do so.PS I am way past trying other methods to correct this problems. I just need more insight as to what I really need to purchase. Thanks in advance. YG
#8
Posted 22 March 2012 - 03:44 PM
As it is now some 16 days since you last replied, I wondered how you were progressing on this issue.
Would you kindly update the thread when you get chance.
Similar Topics
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users