I will advise my friend to use the "waiting room" forum. I am sure he will obtain the excellent help that Geeks to Go provides.
I just thought that it was somewhat unfair to all the other posters who have 0 replies to be bypassed like this.
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but be aware we are all volunteers and depending on what time zone and country your friend may be in the assistance may be slower in coming. We do try our best to not miss a topic but it does happen and I apologize that your friend has fallen into the cracks. Also us as Staff members do not handle just one topic at a time and in most cases are handling numerous topics. I myself handle dozens of topics at any one time so once in a while I do miss a newer topic that may go unanswered for a few days.
(I am well aware of how busy this site is, etc., and am also aware of the "waiting room" forum. Indeed, I have used it myself one time.)
For clarification, we have no rules about answering posts within the order that they're posted. As Essexboy said, helpers will respond to those threads that they feel comfortable with, or those they feel they can help with. While we do make every effort to help as many people as possible, we are a site of volunteers, and we cannot insist upon helpers responding to every topic.
I have noticed that at least on one occassion, a staff member has provided an initial response together with instructions to a poster while there are still numerous posters who have posted well over 3 days ago. This is contrary to the site's rules.
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