[CompCav]

Step 1.

I know you do not have any data to save but if there are programs that you have that need a key or serial number to be installed you need to collect those before performing the factory reset.

And if you decide you do have some data you want to save please let me know before going on to Step 2.


Step 2.

Sony Factory Reset

The directions for this are here
Please read carefully and come back to me with any questions you might have.

The key is entering the recovery partition with tapping b] F10 [/b] when booting up and then once you see boot.ini, hitting Enter when you get there that opens VAIO Care Rescue.


Step 3.

Once you complete the reset please give me an update.


Regards,

CompCav

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Well pressing f10 at startup doesn't seem to do what it's supposed to. It just sits on a black screen.

[UndoubledZim]

Well pressing f10 at startup doesn't seem to do what it's supposed to. It just sits on a black screen.

[CompCav]

Is there any writing at all?

Regards,

CompCav

[UndoubledZim]

nope black screen not a thing on it

[CompCav]

Your recovery partition is corrupted and not available. You will need to contact SONY and order the Recovery Media Kit for your model, Vaio vpcee22fx

SONY can send you the recovery media and that will get you back in business. Here is the link to order it or you can call (239)768-7691 for faster service.


If you have any questions or issues please let me know.

Regards,

CompCav

[UndoubledZim]

alright I ordered them supposed to be here in 5-7 buisness days

[CompCav]

Very good! If you need help with the install just PM me if this post gets closed while yo are waiting for the disks to arrive.

Regards,

CompCav

[UndoubledZim]

Well the service lady apparently bumped me up to 2 day shipping so I have the disks and now my computer works!

thanks for all the patience and help CompCav and instructors = )

[CompCav]

I have the disks and now my computer works!

That is great news we are happy for you.

thanks for all the patience and help CompCav and instructors = )

Thank you for the kind comments.


Do you need any further assistance?

Regards,

CompCav

[NeonFx]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.