[max_roberts]

Help! Norton keeps telling me that a file is infected, but can't get rid of it. I've blocked everything that looks suspicious through my Sygate firewall. I've run AdAware. My log looks like this:

Logfile of HijackThis v1.98.1
Scan saved at 11:43:14 AM, on 24/08/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svxhost.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\BacsTray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\msnplus.exe
C:\WINDOWS\System32\qwe.exe
C:\Program Files\LG PC Suite\LG PC Sync\LGSyncManager.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\hijack this\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
O2 - BHO: (no name) - {3EFF6409-9864-5EC2-D321-175578AC2D4D} - C:\WINDOWS\System32\cbxaj.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: (no name) - {62AE6758-C067-0892-D321-175578AC2B1A} - C:\WINDOWS\System32\eztap.dll
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [bacstray] BacsTray.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [Microsoft AUT Update] MSlti16.exe
O4 - HKLM\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\biqki.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKLM\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKLM\..\Run: [SVX Control Service] svxhost.exe
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SPF\smc.exe -startgui
O4 - HKLM\..\RunServices: [Microsoft AUT Update] MSlti16.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\RunServices: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKLM\..\RunServices: [Msn Plus Updater] msnplus.exe
O4 - HKLM\..\RunServices: [SVX Control Service] svxhost.exe
O4 - HKLM\..\RunOnce: [SVX Control Service] svxhost.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft AUT Update] MSlti16.exe
O4 - HKCU\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKCU\..\Run: [Fbdqrejh] C:\WINDOWS\System32\qwe.exe
O4 - HKCU\..\Run: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKCU\..\Run: [Pgrvbhm] C:\WINDOWS\System32\dghm.exe
O4 - HKCU\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\Run: [SVX Control Service] svxhost.exe
O4 - HKCU\..\RunServices: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\RunOnce: [SVX Control Service] svxhost.exe
O4 - Global Startup: LG Sync Manager.lnk = ?
O4 - Global Startup: LG SyncManager.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{5CF87301-6591-4D6C-B39E-D2274173EBCF}: NameServer = 202.96.209.6 202.96.209.133

*gulp*

Ta in advance.

[Advertisements]

Hello Max, welcome to Geeks to Go!

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
O2 - BHO: (no name) - {3EFF6409-9864-5EC2-D321-175578AC2D4D} - C:\WINDOWS\System32\cbxaj.dll
O2 - BHO: (no name) - {62AE6758-C067-0892-D321-175578AC2B1A} - C:\WINDOWS\System32\eztap.dll
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - (no file)
O4 - HKLM\..\Run: [Microsoft AUT Update] MSlti16.exe
O4 - HKLM\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\biqki.exe
O4 - HKLM\..\Run: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKLM\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKLM\..\Run: [SVX Control Service] svxhost.exe
O4 - HKLM\..\RunServices: [Microsoft AUT Update] MSlti16.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\RunServices: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKLM\..\RunServices: [Msn Plus Updater] msnplus.exe
O4 - HKLM\..\RunServices: [SVX Control Service] svxhost.exe
O4 - HKLM\..\RunOnce: [SVX Control Service] svxhost.exe
O4 - HKCU\..\Run: [Microsoft AUT Update] MSlti16.exe
O4 - HKCU\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKCU\..\Run: [Fbdqrejh] C:\WINDOWS\System32\qwe.exe
O4 - HKCU\..\Run: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKCU\..\Run: [Pgrvbhm] C:\WINDOWS\System32\dghm.exe
O4 - HKCU\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\Run: [SVX Control Service] svxhost.exe
O4 - HKCU\..\RunServices: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\RunOnce: [SVX Control Service] svxhost.exe
O4 - Global Startup: LG Sync Manager.lnk = ?
O4 - Global Startup: LG SyncManager.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

Reboot in safe mode (by tapping F8 at startup and select safe mode from the menu).
Be sure you're able to view hidden files, and remove the following files in bold (if found):
C:\Program Files\BullsEye Network <- this folder
C:\WINDOWS\System32\biqki.exe
C:\WINDOWS\System32\sysrun32.exe
C:\WINDOWS\System32\msnplus.exe
C:\WINDOWS\System32\svxhost.exe
C:\WINDOWS\System32\MSlti16.exe
C:\WINDOWS\System32\wuamgrd.exe
Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working.

[admin]

Hello Max, welcome to Geeks to Go!

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
O2 - BHO: (no name) - {3EFF6409-9864-5EC2-D321-175578AC2D4D} - C:\WINDOWS\System32\cbxaj.dll
O2 - BHO: (no name) - {62AE6758-C067-0892-D321-175578AC2B1A} - C:\WINDOWS\System32\eztap.dll
O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - (no file)
O4 - HKLM\..\Run: [Microsoft AUT Update] MSlti16.exe
O4 - HKLM\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\biqki.exe
O4 - HKLM\..\Run: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKLM\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKLM\..\Run: [SVX Control Service] svxhost.exe
O4 - HKLM\..\RunServices: [Microsoft AUT Update] MSlti16.exe
O4 - HKLM\..\RunServices: [Microsoft Update] wuamgrd.exe
O4 - HKLM\..\RunServices: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKLM\..\RunServices: [Msn Plus Updater] msnplus.exe
O4 - HKLM\..\RunServices: [SVX Control Service] svxhost.exe
O4 - HKLM\..\RunOnce: [SVX Control Service] svxhost.exe
O4 - HKCU\..\Run: [Microsoft AUT Update] MSlti16.exe
O4 - HKCU\..\Run: [Microsoft Update] wuamgrd.exe
O4 - HKCU\..\Run: [Fbdqrejh] C:\WINDOWS\System32\qwe.exe
O4 - HKCU\..\Run: [Windows Startup 32 Bits] sysrun32.exe
O4 - HKCU\..\Run: [Pgrvbhm] C:\WINDOWS\System32\dghm.exe
O4 - HKCU\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\Run: [SVX Control Service] svxhost.exe
O4 - HKCU\..\RunServices: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\RunOnce: [SVX Control Service] svxhost.exe
O4 - Global Startup: LG Sync Manager.lnk = ?
O4 - Global Startup: LG SyncManager.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)

Reboot in safe mode (by tapping F8 at startup and select safe mode from the menu).
Be sure you're able to view hidden files, and remove the following files in bold (if found):
C:\Program Files\BullsEye Network <- this folder
C:\WINDOWS\System32\biqki.exe
C:\WINDOWS\System32\sysrun32.exe
C:\WINDOWS\System32\msnplus.exe
C:\WINDOWS\System32\svxhost.exe
C:\WINDOWS\System32\MSlti16.exe
C:\WINDOWS\System32\wuamgrd.exe
Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working.

[max_roberts]

Ta!

The log looks like this:

Logfile of HijackThis v1.98.1
Scan saved at 3:42:18 PM, on 24/08/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\System32\BacsTray.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\msnplus.exe
C:\hijack this\HijackThis.exe
C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft...er=6&ar=msnhome
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.microsoft...=ie&ar=iesearch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft...=ie&ar=iesearch
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft...B_PVER}&ar=home
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [bacstray] BacsTray.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DigidesignMMERefresh] C:\Program Files\Digidesign\Drivers\MMERefresh.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKLM\..\RunServices: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Msn Plus Updater] msnplus.exe
O4 - HKCU\..\RunServices: [Msn Plus Updater] msnplus.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll

I've tried getting rid of msnplus several times, but it's still there. Give it to me straight, doc. Is this bad?

Thanks again!

[admin]

I've tried getting rid of msnplus several times, but it's still there. Give it to me straight, doc. Is this bad?

I may have gotten too aggresive here in removal. I didn't recognize the MSNPlus entries, but it appears this may be legitimate. Is this something you've installed? (MSNPlus for MSN Messenger). There's likely an option to remove under add/remove programs if you choose to remove.