[CompCav]

Sorry about Step 3.

Will have another set of instructions later!

CompCav

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Also, need to go out of town for 2 weeks for work. Leaving tomorrow evening, and will be back April 20th. If I have to do anything special regarding this let me know. Thanks.

[sorrelwood]

Also, need to go out of town for 2 weeks for work. Leaving tomorrow evening, and will be back April 20th. If I have to do anything special regarding this let me know. Thanks.

[CompCav]

If this topic gets closed just PM Essexboy to get it reopened.

You can get to him here

Regards,

CompCav

[CompCav]

Step 1.


Download & extract from already prepared ZIP files;

for x64 TrustedInstallerX64.zip

• Extract the two files.
• Place TrustedInstaller.reg on your desktop.
• Takeownership C:\Windows\Servicing folder and add your account to have full control

1.Open a elevated command prompt.

2. In the elevated command prompt, type the command below and press Enter.
NOTE: Substitute full path of file with the full path of the file that you want to take ownership of within quotes.

takeown /f "full path of file"


For example:
takeown /f "C:\Windows\Servicing"

3. A message will be displayed that this completed successfully. This will give you ownership of the file.

4. In the same elevated command prompt, type the command below and press Enter.
NOTE: Substitute full path of file with the full path of the file from step 2 within quotes, and (user name) with your user name.

icacls "C:\Windows\Servicing" /grant (user name):F


For example:

Code:

icacls "C:\Windows\Servicing" /grant Brink:F

5. A message will be displayed that this completed successfully.
NOTE: You should be able to delete or modify the file now. If you still can't, you may need to reboot into Safe Mode and try this again. It may vary according to the file. Some are more stubborn.

Now place TrustedInstaller.exe in C:\Windows\Servicing folder
Right click on TrustedInstaller.reg and select merge.
If it is successful then go to Step 3.
if it returns error "Acess denied" then go to the next step.

Step 2.

• Download PsTools ,extract from this psexec.exe file and place it in C:\Windows\System32 folder
• From an elevated command prompt type:

psexec -s -i -d regedit

In regedit go to File>>Import,navigate to your desktop TrustedInstaller.reg file,choose it and click apply.
Close Regedit.


Step 3.

Restart computer.
After restart Windows Update should work fine now.
If everything works fine now restore original permissions to C:\Windows\Servicing folder by clicking here and following the instructions.


Please tell me how the computer is performing and the status of Windows Update.

[sorrelwood]

There is only 1 file (an exe) in the zip. No reg file.

[CompCav]

Here it is:

TrustedInstaller Registry file zipped.

[sorrelwood]

I was able to do the merge successfully, but still no luck. Computer seems to be fine. Stille get same Error Code 80004002.

[CompCav]

Currently I see you have AVG2012 installed and MalwareBytes'

Do you have any other antimalware tools currently installed?


What other antivirus programs have you ever had on this machine?

For example when you bought it was Norton or McAfee installed?


Please answer these questions and list all the Antivirus programs you have had on this machine. Sometimes incomplete removal of previous products or previous versions of AVG can contribute to this issue.

[sorrelwood]

I attached a pdf showing some possibilities, because that might be easier. I know I didn't install all the files listed, but can't remember which ones. I had an issue back in November that I was able to fix (it did not affect my Windows Update at all). I downloaded a bunch of possible fixes, and tried some until my comp started working right again. I just don't remember which ones I installed.
I know I installed and uninstalled Malwarebytes, AVG, MSE...and probably Spybot.
Oh, and I was using Advanced System Care pretty much regularly. If I had to guess, I would think that the regisrty check on that was what caused my current problem (and problem back in November) but not sure.
Let me know if you need more infomation and I can try and hunt something down.
 Doc1.pdf   57.21KB   95 downloads

[CompCav]

Step 1.

Look on this list from Microsoft first and if you do not see it on the MS list look on this list from eset for programs you have had on your machine.

Download the uninstaller tool for any you have had in the past and run the tool following the prompts and rebooting as requested.

If you had tools that are not on one of the lists go on to the next step.


Step 2.

Download AppRemover from here to your desktop.

Double click and run AppRemover.
Click Next
Select Clean Up a Failed Uninstall
Click Continue (It is now scanning for security application fragments) Note: This step can take a long time as it searches.
When the scan finishes click Next
Click on any application(s) it finds and remove it(them). This will involve a reboot, so reboot when instructed to reboot.

Now try Windows update, if it does not work then go to the next step.


Step 3.

Download MS Security Essentials to your desktop.
From here download the AVG uninstaller to your desktop.
Download the MalwareBytes' removal tool from here to your desktop.
Run the malwarebytes' clean to uninstall and reboot.
Run the AVG removal tool and reboot.

You should now have no protections on the machine. Try Windows update and let me know if it works.
Immediately install Microsoft Security Essentials and update it and let it run a quickscan, report the results.
.

[sorrelwood]

Question:
I still have files under
C:\Users\...\AppData\Roaming
that are associated with the programs uninstalled, and the "tools" I ran to try uninstalling missing parts did not remove these files. Should I remove them manually?

[CompCav]

Yes you can remove them manually or we can do it with an OTL fix, either way.

CompCav

[sorrelwood]

I ran the uninstaller tool for any I thought might be on there. Rebooted for each one. Also, removed any extra files manually if they were still there, still no luck.
Would Windows Defender have any link to all this?

[CompCav]

Windows defender is part should not.

I will prepare for the next step and post tomorrow.

Regards,

CompCav

[CompCav]

Step 1.

• Open an Administrator Command Prompt (Start->All Programs-->Accessories-->Command Prompt, but right click and select the Run as Administrator option).
• Register the Windows Update DLLs by executing the REGSVR32 command, followed by the name of the DLL to register. Register/re-register all of these:

REGSVR32 wuapi.dll
REGSVR32 wuaueng.dll
REGSVR32 wucltux.dll
REGSVR32 wups.dll
REGSVR32 wups2.dll
REGSVR32 wuwebv.dll


If there is any error message please let me know what it is and on which file it occurs for during the above steps.

Then reboot and try to run update again. If it does not update go on to Step 2.


Step 1.

We need to re run a few steps we did before after the TrustedInstaller change in the previous post and the re registration of the files in step 1 above.

OK next we will check the disc and then the file structure

• On the desktop click the My Computer icon
• Right click your main drive (I am on C) and select properties
• Select the tools tab
• Select error checking
• Place a tick in both boxes
• Press start
• You will get a warning that it needs to reboot to continue
• Allow it to do so

Once completed

Run an elevated command prompt
Go to Start, All programs, Accessories
Right click command prompt and select run as administrator


In the black box that opens type or copy and paste the following command and press enter:

sfc /scannow



If sfc does not run please post the message it displays on your screen in your next post.

If it runs please try windows update again and post the results.