Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Total identified windows installations: 0 -- boots into safe mode fine


  • This topic is locked This topic is locked

#1
netmonk99

netmonk99

    New Member

  • Member
  • Pip
  • 5 posts
I work in a computer repair shop and I currently have a computer with Windows 7 that hangs at the boot logo. It boots into Safe Mode fine, but won't boot normally. I've tried the following commands with no success:

bootrec.exe /fixmbr
bootrec.exe /fixboot
bootrec.exe /RebuildBCD

followed by 3x repair install, with no success.

I've come across a similar situation in the past where I saw the "Total identified windows installations: 0" message and fixed it somehow using FRST and a script posted by another user. However, I cannot find the script now.

If any of you could help me diagnose this issue and help me be able to identify the cause of this issue in the future, I would really appreciate it. To start things off, I'll post a DDS log below. Please let me know what else I need to run/post as well.

Update: Oops, almost forgot the OTL log.. Attaching it now

Attached Files


Edited by netmonk99, 16 March 2012 - 08:18 AM.

  • 0

Advertisements


#2
netmonk99

netmonk99

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Also, just to add to this, I've tried rolling the system back using System Restore with no success.
  • 0

#3
SweetTech

SweetTech

    Sir SpamAlot

  • Retired Staff
  • 7,671 posts
Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:


  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)

    • Because of this, you must reply within 3 days failure to reply will result in the topic being closed! I like chocolate chip cookies.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system or even taking your computer into a repair shop.

    • Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data and have means of backing up your data available.

____________________________________________________

I'm going to ask that you download Farbar Recovery Scan Tool, and provide me with that log file. I'd like to see what that looks like, and then we can proceed from there.

Running FRST

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64 and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]

NEXT:



Please make sure you include the following items in your next post:

1. Any comments or questions you may have that you'd like for me to answer in my next post to you.
2. FRST.txt
3. An update on how your computer is currently running.

It would be helpful if you could answer each question in the order asked, as well as numbering your answers.
  • 0

#4
SweetTech

SweetTech

    Sir SpamAlot

  • Retired Staff
  • 7,671 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP