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acer won't work blank screen appears


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#1
leroynuma

leroynuma

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I have an Acer Aspire 5520 Series Model Number: ICW50
It starts up fine but when i press f2 to go to settings or i try to start it by going on "start windows normally" it will show a screen with i have attatched to this post the computer runs on windows vista munch_2012_03_22_220732.png
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#2
phillpower2

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Hi leroynuma

Acer Aspire 5520


To try and rule the screen itself out as the problem try connecting to an alternative screen by way of the VGA port.
or try pressing Alt + F10 when you next boot up to see if you have a recovery partition on your HDD.
Have you installed any updates previous to this happening?
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#3
leroynuma

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i connected it to my desktop screen and the same problem persists an i tried pressing alt and f10 but after a few seconds it went back to the blank screen and i haven't recently installed any new updates
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#4
phillpower2

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an i tried pressing alt and f10 but after a few seconds it went back to the blank screen

Please explain more as in did you get a display of any kind such as a BIOS screen or an Acer logo for example.
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#5
leroynuma

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the acer logo came up then it took me to the screen with the option "start windows normally" then that screen came up again and now the laptop is stuck on an on and off loop, everytime i turn it on it turns back of then on again and keeps repeating this unless i take the battery out.
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#6
phillpower2

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Couple of questions for you, do you have data on the HDD that you wish to secure and do you have or can you borrow a Vista disk.
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#7
leroynuma

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No there are no files i need on the HDD that i wish to secure.
and i don't have and im not able to borrow one
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#8
phillpower2

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This may be difficult to resolve without an installation or system restore disk but below are a couple of suggestions;

Courtesy of Microsoft
•If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.

•If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to repair, and then press and hold F8.

3. On the Advanced Boot Options screen, use the arrow keys to highlight Repair your computer, and then press ENTER. (If Repair your computer is not listed as an option, then your computer does not include Startup Repair as a preinstalled recovery option.)

4.Select a keyboard layout, and then click Next.

5.Select a user name and enter the password, and then click OK.

6.On the System Recovery Options menu, click Startup Repair. Startup Repair might prompt you to make choices as it tries to fix the problem and, if necessary, it might restart your computer as it makes repairs.

Create a Vista recovery disk http://www.vistax64....overy-disc.html

Run the HDDs diagnostics tool;
Make sure you select the tool that is appropriate for the brand of your hard drive. http://www.tacktech....ay.cfm?ttid=287
Depending on the program it'll create a bootable floppy or a bootable CD.
If the downloaded file is the .iso type use ImgBurn: http://www.imgburn.com/ to burn the .iso file to a CD (select "Write image file to disc" option) and make the CD bootable.

NOTE. If your hard drive is made by Toshiba then unfortunately you're out of luck because Toshiba do not provide a diagnostic tool so try the Hitachi or Seatools.

NB: Some systems may use Del or F1 to access the BIOS.
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