But also we have a concern about situations like this that results in me needing to convey the following message to you.
While we understand that you may not have been aware, your copy of Windows is not legitimate. Unfortunately, we are unable to help you any further on this site, as we adhere to a strict policy of only helping people who have legitimate copies of Windows. Thank you for understanding.
Microsoft has a program for people who unknowingly receive counterfeit software:
What are the details of the genuine Windows offer?
To help customers who unknowingly purchased a counterfeit version of Windows XP, Microsoft has created two genuine Windows offers for those who qualify:
* Complimentary offer: Microsoft will make a complimentary copy of Windows XP available to customers who have been sold counterfeit Windows. Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.
* Electronic License Key Offer: Microsoft will offer an alternative for customers who find out via the WGA validation process that they are not running genuine Windows, but do not qualify for, or choose not to take advantage of, the complimentary offer. These customers will be able to license a Windows Genuine Advantage Kit for Windows XP directly from Microsoft for a special on-line purchase price. The Windows Genuine Advantage Kit for Windows XP will include a new 25-character Product Key and a Windows Product Key Update tool that will allow customers to convert their counterfeit copy to genuine Windows XP electronically.