I hope someone is able to help me with this highly frustrating issue. I have a Toshiba Tecra P11 running Windows XP SP2, and during a normal web browsing session, a video play link I clicked tried to open another window & caused the Blue Screen of Death Error with STOP: 0x0000007E (oxC0000005, 0x805ABF1F, 0xB84CF3EC, 0xB84CF0E8). I was/am "protected" by the latest version of McAffee Antivirus (v8.7i), and versions of SuperAntiSpyware and Spybot S&D which are a few months old. Upon every subsequent reboot, I get the same error, and the same applies if I do Safe Mode with Networking. However, just Safe Mode does work - and this is where I have created the full system scans & logs for McAffee, MBAM and HijackThis (please see below).
Here is what I have tried so far & the results obtained:
(1) Run chkdsk in read-only mode - looks fine. If I try to run it with \F option, it says it must reboot, and upon reboot promptly gives same BSOD. So I'm not sure how to get out of this loop and force a non read-only version.
(2) Run memTest from the Ultimate Boot CD kit - no errors in multiple full passes.
(3) Visually inspected (from within Safe Mode and using Ultimate Boot CD) files in C:\, C:\windows, C:\windows\system32 and C:\windows\system32\drivers. Nothing obvious there (expected file sizes and dates for "usual suspects" for this sort of error, like say "atapi.sys".)
(4) Tried to run SFC \scannow from Safe Mode, only to find out that this isn't possible. This then isn't an option for me because I don't have the original SATA drivers nor the original WinXP distribution - I only have a "generic" WinXP CD. And so using this, every time I try to get into the WinXP Repair Console in order to run SFC, I either get (i) a BSOD with error 7B due to wrong SATA controller/drivers, OR (ii) if I flick via BIOS the SATA Controller type from AHCI to Compatibility, I load up a little more of the WinXP Console, only to get a "Syntax Error at line 9073 of *.SIF file". I wrote about this little "diversion" because it was highly annoying and also because it seems to effectively rule out trying SFC as a practical option, in case someone had this particular idea :-( So I'm hoping offerred solutions won't rely on this *fingers crossed*.
(5) Ran McAffee, MBAM and HijackThis, to give as much info as possible to you guys - please see below and help if you're able to.
(6) After trying to "clean" with some of the tools mentioned in (5), I also tried a System Restore to the last known "good" date. No good :-(
I desperately hope someone can help!
Cheers,
Milo
===============
McAffee Log
===============
FakeAlert-SecurityTool.ea c:\Documents and Settings\c801315\Local Settings\Application Data\tmllkh.exe
Downloader-YH HKLM\Software\Microsoft\Windows\CurrentVersion\Run|AutoUpdate
====================
MBAM Log (Full Scan)
====================
Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org
Database version: v2012.02.05.02
Windows XP Service Pack 2 x86 NTFS (Safe Mode)
Internet Explorer 6.0.2900.2180
MiloAdmin :: T1A049839TP1100 [administrator]
26/03/2012 3:50:29 PM
mbam-log-2012-03-26 (15-50-29).txt
Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 383114
Time elapsed: 8 minute(s), 33 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
===============
HijackThis Log
===============
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:00:17 PM, on 26/03/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
C:\WINDOWS\Explorer.EXE
D:\MyDocuments_Milosh\SoftwareRepository\HiJackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.live.com/sphome.aspx
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptsn.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\prxConduitEngine.dll (file missing)
O3 - Toolbar: NCH EN Toolbar - {37483B40-C254-4A72-BDA4-22EE90182C1E} - C:\Program Files\NCH_EN\prxtbNCH_.dll (file missing)
O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun
O4 - HKLM\..\Run: [TUSBSleepChargeSrv] %ProgramFiles%\TOSHIBA\TOSHIBA USB Sleep and Charge Utility\TUSBSleepChargeSrv.exe
O4 - HKLM\..\Run: [TPSODDCtl] TPSODDCtl.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.exe
O4 - HKLM\..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [TNRotate] %ProgramFiles%\TOSHIBA\TNRotate\TNRotate.exe
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TelstraVPNproxy] "C:\WINDOWS\temp\TelstraVPN\TelstraVPNproxy.exe" /proxyflags:15 /rerun:4
O4 - HKLM\..\Run: [TelstraOfficeTemplates] cscript "C:\Program Files\Telstra Office Templates\writereg.vbs"
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [RUNRADTRAY] C:\PROGRA~1\Novadigm\radtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\udaterui.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [iKey1000ACR.exe] "C:\Program Files\Rainbow Technologies\iKey Components\Bin\iKey1000ACR.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [DDWMon] C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\\ddwmon.exe
O4 - HKLM\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\communicator.exe" /fromrunkey
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "D:\Games\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [TSClientMSIUninstaller] cmd.exe /C "cscript %systemroot%\Installer\TSClientMsiTrans\tscuinst.vbs" (User 'Default user')
O4 - Global Startup: NetPerSec.lnk = C:\Program Files\NetPerSec\NetPerSec.exe
O4 - Global Startup: VitalAgentIT.lnk = C:\Program Files\INS\VitalAgent\Program\VtlAgent.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O15 - Trusted Zone: http://*.amadeusproweb.com (HKLM)
O15 - Trusted Zone: http://*.amadeusvista.com (HKLM)
O16 - DPF: {051FE707-9706-11D5-A836-000102A7C938} (Amadeus Automatic Update) - http://amadeusvista....toUpdateATL.CAB
O16 - DPF: {266BB960-7DA8-11D4-A849-00008321B7D9} (Amadeus Cmd Page Cross Communication) - http://amadeusvista....istaPWComms.CAB
O16 - DPF: {3D518D7D-422F-4787-AC71-10BB552E897B} (Amadeus_SP2_Patcher Class) - http://amadeusvista....bs/SP2Patch.CAB
O16 - DPF: {665C05C1-517D-11D3-BE4A-00008322ED5D} (MSIInspect.Inspector) - http://amadeusvista..../MSIInspect.CAB
O16 - DPF: {9C067552-A98D-11D3-BE8E-0000832BD4E5} (CCCertInfo4 Class) - http://amadeusvista....ificateinfo.CAB
O16 - DPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} (JuniperSetupControlXP Class) - https://rna.n.nsa.ne...perSetupSP1.cab
O16 - DPF: {EBE01DF7-D451-11D5-A842-000102A97CAB} (AmadeusInit.Init) - http://amadeusvista....AmadeusInit.CAB
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - https://rna.n.nsa.ne...SetupClient.cab
O16 - DPF: {F96020DD-C373-44A0-82B6-064EF0AEEAE3} (RegSiteClientTools Class) - http://certificates....egSiteTools.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = core.dir.telstra.com
O17 - HKLM\Software\..\Telephony: DomainName = wg.dir.telstra.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = core.dir.telstra.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = core.dir.telstra.com
O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = core.dir.telstra.com
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: Foxtel Download Manager (Foxtel) - Entriq, Inc. - D:\FOXTEL\Download Player\Download Control\DCBin\DCService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee Engine Service (McAfeeEngineService) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\McAfee\Common Framework\FrameworkService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\WINDOWS\system32\mfevtps.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: HP OVCM Notify Daemon (radexecd) - Hewlett-Packard - C:\Program Files\Novadigm\radexecd.exe
O23 - Service: HP OVCM Scheduler Daemon (radsched) - Hewlett-Packard - C:\Program Files\Novadigm\radsched.exe
O23 - Service: HP OVCM MSI Redirector (Radstgms) - Hewlett-Packard - C:\Program Files\Novadigm\Radstgms.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Intel® PROSet/Wireless WiFi Service (S24EventMonitor) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
O23 - Service: Tmesrv3 (Tmesrv) - TOSHIBA - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\WINDOWS\system32\TODDSrv.exe
O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe
--
End of file - 14445 bytes
Sign In
Create Account
