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MS outlook 2007 freezing


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#1
libra70

libra70

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i am running MS office 2007 enterprise edition.
the last few weeks outlook has been playing up. when i receive a new email i open it and rad it fine but when i get out of the email and try to read another one or try to delete or do anything the whole page will freeze,outlook will not do anything.
i have waited upto an hour to see if it will come good, no luck so what i have been doing is using task manager to shut the program.
i do this and outlook will close and re start and it will work fine until i receive another email, then same problem.

i did notice an error message just before it shut down so i copied it see below.

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.SEHException: External component has thrown an exception.
at System.GC.WaitForPendingFinalizers()
at Microsoft.Interop.Mapi.GCHelper.CollectAndWaitIfNeeded()
at Microsoft.BusinessSolutions.eCRM.Resources.MainThreadHelper.InvokerForm.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4216 (VistaSP2GDR.050727-4200)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Microsoft.BusinessSolutions.eCRM.OutlookAddIn
Assembly Version: 3.0.0.0
Win32 Version: 3.0.8619.1
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.BusinessSolutions.eCRM.OutlookAddIn/3.0.0.0__31bf3856ad364e35/Microsoft.BusinessSolutions.eCRM.OutlookAddIn.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4220 (VistaSP2GDR.050727-4200)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Iris.Mapi.MessageStore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.8619.1
CodeBase: file:///C:/Windows/assembly/GAC_32/Iris.Mapi.MessageStore/3.0.0.0__31bf3856ad364e35/Iris.Mapi.MessageStore.dll
----------------------------------------
Microsoft.Interop.Mapi.Interfaces
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6912.0
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.Interop.Mapi.Interfaces/3.0.0.0__31bf3856ad364e35/Microsoft.Interop.Mapi.Interfaces.dll
----------------------------------------
BusinessLayer
Assembly Version: 3.0.0.0
Win32 Version: 3.0.8619.1
CodeBase: file:///C:/Windows/assembly/GAC_32/BusinessLayer/3.0.0.0__31bf3856ad364e35/BusinessLayer.dll
----------------------------------------
BCMRes
Assembly Version: 3.0.0.0
Win32 Version: 3.0.7311.0
CodeBase: file:///C:/Windows/assembly/GAC_32/BCMRes/3.0.0.0__31bf3856ad364e35/BCMRes.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4214 (VistaSP2GDR.050727-4200)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
office
Assembly Version: 12.0.0.0
Win32 Version: 12.0.6425.1000
CodeBase: file:///C:/Windows/assembly/GAC/office/12.0.0.0__71e9bce111e9429c/office.dll
----------------------------------------
BCMCommon
Assembly Version: 3.0.0.0
Win32 Version: 3.0.8619.1
CodeBase: file:///C:/Windows/assembly/GAC_32/BCMCommon/3.0.0.0__31bf3856ad364e35/BCMCommon.dll
----------------------------------------
Microsoft.Office.Interop.Outlook
Assembly Version: 12.0.0.0
Win32 Version: 12.0.4518.1014
CodeBase: file:///C:/Windows/assembly/GAC/Microsoft.Office.Interop.Outlook/12.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Outlook.dll
----------------------------------------
Microsoft.Interop.Mapi.PropTags
Assembly Version: 3.0.0.0
Win32 Version: 3.0.5828.0
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.Interop.Mapi.PropTags/3.0.0.0__31bf3856ad364e35/Microsoft.Interop.Mapi.PropTags.dll
----------------------------------------
Microsoft.BusinessSolutions.eCRM.DataSync
Assembly Version: 3.0.0.0
Win32 Version: 3.0.7311.0
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.BusinessSolutions.eCRM.DataSync/3.0.0.0__31bf3856ad364e35/Microsoft.BusinessSolutions.eCRM.DataSync.dll
----------------------------------------
msvcm80
Assembly Version: 8.0.50727.6195
Win32 Version: 8.00.50727.6195
CodeBase: file:///C:/Windows/WinSxS/x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a/msvcm80.dll
----------------------------------------
Microsoft.Interop.Mapi.Impl
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6912.0
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.Interop.Mapi.Impl/3.0.0.0__31bf3856ad364e35/Microsoft.Interop.Mapi.Impl.dll
----------------------------------------
BusinessLayer.resources
Assembly Version: 3.0.0.0
Win32 Version: 3.0.5828.0
CodeBase: file:///C:/Program%20Files/Microsoft%20Small%20Business/Business%20Contact%20Manager/en-US/BusinessLayer.resources.DLL
----------------------------------------
BCMRes.resources
Assembly Version: 3.0.0.0
Win32 Version: 3.0.7311.0
CodeBase: file:///C:/Program%20Files/Microsoft%20Small%20Business/Business%20Contact%20Manager/en-US/BCMRes.resources.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Extensibility
Assembly Version: 7.0.3300.0
Win32 Version: 7.00.9466
CodeBase: file:///C:/Windows/assembly/GAC/Extensibility/7.0.3300.0__b03f5f7f11d50a3a/Extensibility.dll
----------------------------------------
Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils
Assembly Version: 3.0.0.0
Win32 Version: 3.0.8619.1
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils/3.0.0.0__31bf3856ad364e35/Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.dll
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 8.0.0.0
Win32 Version: 8.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
stdole
Assembly Version: 7.0.3300.0
Win32 Version: 7.00.9466
CodeBase: file:///C:/Windows/assembly/GAC/stdole/7.0.3300.0__b03f5f7f11d50a3a/stdole.dll
----------------------------------------
CustomMarshalers
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll
----------------------------------------
Microsoft.Interop.eCRM.Ole
Assembly Version: 1.0.0.3
Win32 Version: 3.0.5828.0
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Interop.eCRM.Ole/1.0.0.3__31bf3856ad364e35/Microsoft.Interop.eCRM.Ole.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.4016 (NetFxQFE.050727-4000)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
Microsoft.Interop.Mapi.Interfaces.resources
Assembly Version: 3.0.0.0
Win32 Version: 3.0.5828.0
CodeBase: file:///C:/Program%20Files/Microsoft%20Small%20Business/Business%20Contact%20Manager/en-US/Microsoft.Interop.Mapi.Interfaces.resources.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.


i am running vista basic , i have tried using the repair feature in office and that did not work.

i do not want to delete office and e install because i can not find the instalation cd or any paper work with the registration key.

can some one please help.

outlook is the only program that is affected that i know of.

thanks in advance
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