Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.
Start and then click on Run
Type in eventvwr.msc
and press Enter
On left side click on Applications
On right side look for any RED X about the time of a incident
On left side click on System.
On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12
key and the Scroll Lock
Now go to Start All Programs Accessories Paint
In the empty white area click and hold the CTRL key
and then click the V
Go to the File
option at the top and click on Save as
Save as file type JPEG
and save it to your Desktop Include as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire
Please follow the steps below to enter the Event Viewer program in Vista\Win7. This will give me more information into what is causing your issue. You can get to Event viewer two ways and I will post both for you.
• Go to
• In the Search
box type in Event Viewer
in the search box and press Enter
• From this point you can follow from step four from the below method as they will be the same.
• Go to Start
• Right click on the Computer
Icon and select Manage
• Navigate to the Event Viewer
, You will be prompted to accept the action you are going to perform. Click continue
• On the left window pane click on Local
and then expand the Windows
entry. This will allow you to see every error for the past 24 hours as well as the last 7 days in the right window pane.
• Look for the ones that correspond to the times that your issue occurred.
• If any are found please double click and expand the error. This will open and give you more information on the error.
• Please include that in your next reply.