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Appcrash Explorer.exe Ntdll.dll Application Error, Virus?


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#1
Daniel Christmas Lee

Daniel Christmas Lee

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Hello,

I don't know what is causing this, can someone help me gain insight and find a fix? I'd really appreciate it. This has been happening across all my desktops (work and home). This is not the first time this has happened. However, it happens once in a while for my work computer which I am using now. I will open another thread for my home desktop.

Should I post an OTL log? I don't know what diagnostic program to run in order to help this forum help me, please advise. Thank you!

I'm at work right now, and just encountered this problem:

Edited by happyrock, 31 March 2012 - 11:32 AM.
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#2
phillpower2

phillpower2

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Hi Daniel Christmas Lee

As you have mentioned Virus and OTL logs in your OP I will refer you to the GTG canned speech regarding malware removal and the self help guide;

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Additional guidance;

1: Do not create a topic on the malware forum unless you have a malware issue that you cannot resolve yourself.
2: If you do need to start a topic there provide a link to this thread so that steps that have already been taken can be checked.
3: As the Malware Techs are extremely busy you may not receive an instant reply, if you have waited for three days then post in the Waiting Room http://www.geekstogo...e-waiting-room/ be sure to identify the issue as malware related and provide a link to your malware topic.
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