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how to remove trojan horse dropper generic 5 from my latop


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#1
catseye

catseye

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good day! i need your help in fixing my computer, the avg pop up nonstop and says it has trojan horse generic 5 infected in one of my files.please help,it has so many..i cudnt count..its nonstop.i really dont know what to do.i want to learn how to clean this and i dont want to do a reformat because i think it may happen again..i think its better to know how to cure it than to start all over again.please help me.i wud really be grateful.thank you.
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#2
WhiteHat

WhiteHat

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Hello catseye and welcome to GeeksToGo :)

My nickname is GLeobas and I'm going to help you fix your problem.

Please note that I'm currently in training and my posts have to be approved by an expert before I reply.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.
  • Please do not try to fix anything without being asked
  • I suggest you print or save any instructions I give you for easy reference. We may be using Safe mode and you will not always be able to access this thread.
  • I am currently reviewing your logs.

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#3
WhiteHat

WhiteHat

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Hi,

# Step 1 #

Please, can you tell me which files/folders AVG is detecting as a Trojan Horse? You can find this information on the own quarantine of the Antivirus.

# Step 2 #

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • In Extra Registry, select Use SafeList
  • Under the Custom Scan box paste this in
    netsvcs
    msconfig
    drives
    %SYSTEMDRIVE%\*.*
    %systemdrive%\drivers\*.exe
    %systemroot%\system32\drivers\*.* /90
    %PROGRAMFILES%\*.*
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    C:\Windows\assembly\tmp\U /s
    HKLM\SOFTWARE\CLIENTS\Startmenuinternet|command /rs
    HKLM\SOFTWARE\CLIENTS\Startmenuinternet|command /64 /rs
    CREATERESTOREPOINT
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic


# Step 3 #

Download aswMBR.exe to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply
Posted Image
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