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Unresponsive Desktop [OTL Included]


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#1
savedglory

savedglory

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Turned on my PC this morning to find the desktop completely unresponsive. I can move my cursor around, but I can't click anything, can't do CTL+ALT=DLTE, can't even restart. The desktop just hangs there and my laptop becomes eerily quiet, like it's not working anymore or something. I am running Windows XP. The only weird thing I noticed in conjunction was that my Outlook program hasn't been working for the past few days. But I doubted that was related, so I didn't think much of it. OTL included below. Thanks so much for any help you guys can provide!

OTL BELOW:







OTL logfile created on: 4/2/2012 8:19:06 AM - Run 2
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Documents and Settings\Tiara Rea\My Documents\Downloads
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.90 Gb Total Physical Memory | 2.62 Gb Available Physical Memory | 90.32% Memory free
4.75 Gb Paging File | 4.66 Gb Available in Paging File | 98.12% Paging File free
Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 231.87 Gb Total Space | 201.11 Gb Free Space | 86.73% Space Free | Partition Type: NTFS
Drive D: | 1.00 Gb Total Space | 0.97 Gb Free Space | 96.87% Space Free | Partition Type: FAT32

Computer Name: TIARAREA | User Name: Tiara Rea | Logged in as Administrator.
Boot Mode: SafeMode | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/11/15 15:51:46 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Tiara Rea\My Documents\Downloads\OTL.exe
PRC - [2010/11/24 09:01:55 | 000,725,344 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgcsrvx.exe
PRC - [2010/06/21 15:32:41 | 001,101,152 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgchsvx.exe
PRC - [2008/05/20 17:47:18 | 000,065,296 | ---- | M] (Bioscrypt Inc.) -- c:\Program Files\Hewlett-Packard\IAM\Bin\asghost.exe
PRC - [2008/04/13 17:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2007/05/15 16:08:38 | 000,095,024 | ---- | M] (ActivIdentity) -- c:\Program Files\ActivIdentity\ActivClient\acevents.exe


========== Modules (No Company Name) ==========


========== Win32 Services (SafeList) ==========

SRV - File not found [Auto | Stopped] -- -- (WinVNC4)
SRV - File not found [Disabled | Stopped] -- -- (HidServ)
SRV - [2012/01/13 15:53:18 | 000,652,360 | ---- | M] (Malwarebytes Corporation) [Auto | Stopped] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2011/04/30 09:15:29 | 000,221,184 | ---- | M] () [Auto | Stopped] -- C:\Program Files\Kaseya\Agent\KasAVSrv.exe -- (KaseyaAVService)
SRV - [2010/09/17 09:46:22 | 000,013,160 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files\Citrix\GoToAssist\599\g2aservice.exe -- (GoToAssist)
SRV - [2010/06/21 15:33:08 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Stopped] -- C:\Program Files\AVG\AVG9\avgwdsvc.exe -- (avg9wd)
SRV - [2009/09/03 11:53:00 | 000,048,368 | ---- | M] (NOS Microsystems Ltd.) [On_Demand | Stopped] -- C:\Program Files\NOS\bin\getPlus_Helper.dll -- (getPlusHelper) getPlus®
SRV - [2008/11/09 13:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) [Auto | Stopped] -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- (YahooAUService)
SRV - [2008/05/20 17:42:40 | 000,111,888 | ---- | M] (Bioscrypt Inc.) [Auto | Stopped] -- c:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll -- (ASBroker)
SRV - [2008/05/20 17:42:34 | 000,137,488 | ---- | M] (Bioscrypt Inc.) [Auto | Stopped] -- c:\Program Files\Hewlett-Packard\IAM\Bin\ASChnl.dll -- (ASChannel)
SRV - [2008/05/14 13:41:38 | 000,034,184 | ---- | M] (Hewlett-Packard Development Company, L.P) [Auto | Stopped] -- c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe -- (HP ProtectTools Service)
SRV - [2008/05/13 17:35:40 | 000,256,512 | ---- | M] (SafeBoot International) [Auto | Stopped] -- c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe -- (HpFkCryptService)
SRV - [2008/05/09 16:09:08 | 001,168,632 | ---- | M] (AuthenTec, Inc.) [Auto | Stopped] -- c:\Program Files\Fingerprint Sensor\AtService.exe -- (ATService)
SRV - [2008/04/18 06:54:02 | 000,354,840 | ---- | M] (Intel Corporation) [Auto | Stopped] -- C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTmon.exe -- (IAANTMON) Intel®
SRV - [2007/12/11 12:15:04 | 000,012,800 | ---- | M] (Agere Systems) [Auto | Stopped] -- C:\WINDOWS\system32\agrsmsvc.exe -- (AgereModemAudio)
SRV - [2007/05/15 16:08:40 | 000,182,576 | ---- | M] (ActivIdentity) [Auto | Stopped] -- c:\Program Files\ActivIdentity\ActivClient\accoca.exe -- (accoca)


========== Driver Services (SafeList) ==========

DRV - [2011/12/10 16:24:06 | 000,020,464 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\mbam.sys -- (MBAMProtector)
DRV - [2011/09/12 09:25:25 | 000,029,712 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Stopped] -- C:\WINDOWS\system32\drivers\avgmfx86.sys -- (AvgMfx86)
DRV - [2011/05/05 07:55:08 | 000,243,152 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Stopped] -- C:\WINDOWS\system32\drivers\avgtdix.sys -- (AvgTdiX)
DRV - [2010/06/21 15:32:42 | 000,216,400 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Stopped] -- C:\WINDOWS\system32\drivers\avgldx86.sys -- (AvgLdx86)
DRV - [2010/05/28 08:11:48 | 000,052,872 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\WINDOWS\System32\Drivers\avgrkx86.sys -- (AvgRkx86)
DRV - [2008/05/13 17:36:26 | 000,051,376 | ---- | M] (SafeBoot N.V.) [Kernel | Boot | Running] -- C:\WINDOWS\System32\drivers\SbAlg.sys -- (SbAlg)
DRV - [2008/05/13 17:36:22 | 000,012,928 | ---- | M] (SafeBoot International) [File_System | Boot | Running] -- C:\WINDOWS\System32\drivers\SbFsLock.sys -- (SbFsLock)
DRV - [2008/05/13 17:36:20 | 000,012,496 | ---- | M] (SafeBoot International) [Kernel | System | Stopped] -- C:\WINDOWS\System32\drivers\rsvlock.sys -- (RsvLock)
DRV - [2008/05/13 17:36:18 | 000,108,752 | ---- | M] (SafeBoot International) [Kernel | Boot | Running] -- C:\WINDOWS\System32\drivers\SafeBoot.sys -- (SafeBoot)
DRV - [2008/05/13 08:30:34 | 000,475,520 | ---- | M] (AuthenTec, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\ATSwpWDF.sys -- (ATSwpWDF)
DRV - [2008/05/08 07:02:52 | 000,203,136 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\rmcast.sys -- (RMCAST)
DRV - [2008/04/27 23:14:54 | 003,626,112 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\NETw5x32.sys -- (NETw5x32) Intel®
DRV - [2008/04/13 11:39:44 | 000,092,544 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\mqac.sys -- (MQAC)
DRV - [2008/04/03 09:40:44 | 000,879,624 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\btkrnl.sys -- (BTKRNL)
DRV - [2008/04/03 09:40:44 | 000,539,512 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\btaudio.sys -- (btaudio)
DRV - [2008/04/03 09:40:44 | 000,074,688 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\btwusb.sys -- (BTWUSB)
DRV - [2008/03/31 09:04:30 | 000,023,040 | ---- | M] (Hewlett-Packard Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\Accelerometer.sys -- (Accelerometer)
DRV - [2008/03/31 09:04:30 | 000,017,664 | ---- | M] (Hewlett-Packard Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\hpdskflt.sys -- (hpdskflt)
DRV - [2008/03/28 03:14:02 | 000,024,064 | ---- | M] (Sonic Focus, Inc) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\sfaudio.sys -- (SFAUDIO)
DRV - [2008/02/29 16:13:38 | 001,202,560 | ---- | M] (Agere Systems) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\AGRSM.sys -- (AgereSoftModem)
DRV - [2007/11/29 11:35:44 | 000,163,328 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\b57xp32.sys -- (b57w2k) Broadcom NetLink ™
DRV - [2007/06/18 17:12:04 | 000,016,768 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HpqKbFiltr.sys -- (HpqKbFiltr)
DRV - [2007/04/04 12:16:20 | 000,041,216 | ---- | M] (Infineon Technologies AG) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\ifxtpm.sys -- (IFXTPM)
DRV - [2006/06/28 10:54:00 | 000,009,472 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\CPQBttn.sys -- (HBtnKey)
DRV - [2001/08/17 12:10:28 | 000,035,913 | ---- | M] (SMC) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\smcirda.sys -- (SMCIRDA)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://us.rd.yahoo.c...rch/search.html

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://mail.savings.com/
IE - HKCU\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>

========== FireFox ==========

FF - prefs.js..browser.search.suggest.enabled: false
FF - prefs.js..browser.startup.homepage: "https://timeandlabor...re/login.aspx?"
FF - prefs.js..extensions.enabledItems: {E2883E8F-472F-4fb0-9522-AC9BF37916A7}:1
FF - prefs.js..extensions.enabledItems: 6
FF - prefs.js..extensions.enabledItems: 2
FF - prefs.js..extensions.enabledItems: 44
FF - prefs.js..extensions.enabledItems: [email protected]:1.0
FF - prefs.js..extensions.enabledItems: {FE35738D-FBC2-4EDA-9194-4FEE7AB35E49}:1.9.1
FF - prefs.js..extensions.enabledItems: [email protected]:1.19.1

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@divx.com/DivX Browser Plugin,version=1.0.0: C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll (DivX,Inc.)
FF - HKLM\Software\MozillaPlugins\@messenger.yahoo.com/YahooMessengerStatePlugin;version=1.0.0.6: C:\Program Files\Yahoo!\Shared\npYState.dll (Yahoo! Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@facebook.com/FBPlugin,version=1.0.1: C:\Documents and Settings\Tiara Rea\Application Data\Facebook\npfbplugin_1_0_1.dll ( )
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 11.0\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2012/03/28 08:07:17 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 11.0\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2012/02/06 10:36:54 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\{FE35738D-FBC2-4EDA-9194-4FEE7AB35E49}: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\{FE35738D-FBC2-4EDA-9194-4FEE7AB35E49} [2010/09/14 11:36:39 | 000,000,000 | ---D | M]

[2009/09/11 14:37:58 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Extensions
[2011/12/02 18:12:47 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Firefox\Profiles\a81y49mh.default\extensions
[2011/08/03 07:56:07 | 000,000,000 | ---D | M] (British English Dictionary) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Firefox\Profiles\a81y49mh.default\extensions\[email protected]
[2011/11/10 13:00:29 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
[2009/09/10 04:33:46 | 000,000,000 | ---D | M] (Microsoft .NET Framework Assistant) -- C:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V3.5\WINDOWS PRESENTATION FOUNDATION\DOTNETASSISTANTEXTENSION
[2012/03/28 08:07:16 | 000,097,208 | ---- | M] (Mozilla Foundation) -- C:\Program Files\mozilla firefox\components\browsercomps.dll
[2011/11/30 09:35:08 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files\mozilla firefox\plugins\NPcol400.dll
[2010/10/06 18:18:35 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npCouponPrinter.dll
[2010/10/06 18:18:37 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npMozCouponPrinter.dll
[2012/02/13 11:06:55 | 000,002,252 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\bing.xml
[2012/02/13 11:06:55 | 000,002,040 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\twitter.xml

========== Chrome ==========

CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}client=chrome&hl={language}&q={searchTerms}
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Chrome\Application\18.0.1025.142\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Chrome\Application\18.0.1025.142\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Chrome\Application\18.0.1025.142\gcswf32.dll
CHR - plugin: Shockwave Flash (Disabled) = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Chrome\User Data\PepperFlash\11.1.31.203\pepflashplayer.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: Java Deployment Toolkit 6.0.180.7 (Enabled) = C:\Program Files\Java\jre6\bin\new_plugin\npdeploytk.dll
CHR - plugin: Java™ Platform SE 6 U18 (Enabled) = C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll
CHR - plugin: CouponNetwork Coupon Activator Netscape Plugin v. 5.0.0.0 (Enabled) = C:\Program Files\Mozilla Firefox\plugins\NPcol400.dll
CHR - plugin: Coupons Inc., Coupon Printer Manager (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npCouponPrinter.dll
CHR - plugin: Coupons Inc., Coupon Printer Manager (Enabled) = C:\Program Files\Mozilla Firefox\plugins\npMozCouponPrinter.dll
CHR - plugin: QuickTime Plug-in 7.7 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.7 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.7 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.7 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.7 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.7 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.7 (Enabled) = C:\Program Files\QuickTime\plugins\npqtplugin7.dll
CHR - plugin: Microsoft\u00AE DRM (Enabled) = C:\Program Files\Windows Media Player\npdrmv2.dll
CHR - plugin: Microsoft\u00AE DRM (Enabled) = C:\Program Files\Windows Media Player\npwmsdrm.dll
CHR - plugin: Windows Media Player Plug-in Dynamic Link Library (Enabled) = C:\Program Files\Windows Media Player\npdsplay.dll
CHR - plugin: Facebook Plugin (Enabled) = C:\Documents and Settings\Tiara Rea\Application Data\Facebook\npfbplugin_1_0_1.dll
CHR - plugin: Google Update (Enabled) = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: DivX Web Player (Enabled) = C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
CHR - plugin: Windows Presentation Foundation (Enabled) = c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll
CHR - Extension: YouTube = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: Gmail = C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2010/11/30 19:54:15 | 000,000,934 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: 10.2.10.21 jira.estalea.net
O1 - Hosts: 10.2.10.20 confluence.estalea.net
O1 - Hosts: 10.2.10.27 operator.savings.int
O1 - Hosts: 10.2.10.27 operator.savings.net
O1 - Hosts: 69.43.160.170 jira.savings.net
O1 - Hosts: 69.43.160.170 confluence.savings.net
O2 - BHO: (no name) - {96CEA57F-AC68-4618-A1A2-DCF5428AF18B} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {D99F55AC-3BC6-45A9-95AC-AE07F0CDF943} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {DE9C389F-3316-41A7-809B-AA305ED9D922} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)
O4 - HKLM..\Run: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
O4 - HKLM..\Run: [PTHOSTTR] c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE (Hewlett-Packard Development Company, L.P.)
O4 - HKCU..\Run: [Messenger (Yahoo!)] C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe (Yahoo! Inc.)
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Bluetooth.lnk = C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe (Broadcom Corporation.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O8 - Extra context menu item: &AOL Toolbar Search - C:\Documents and Settings\All Users\Application Data\AOL\ieToolbar\resources\en-US\local\search.html ()
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra 'Tools' menuitem : Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll (Yahoo! Inc.)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} http://update.micros...b?1252577370203 (WUWebControl Class)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} http://update.micros...b?1252577422500 (MUWebControl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_18)
O16 - DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_18)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_18)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{053A11A8-5F7A-44AE-B1CA-E3EBFC865D6C}: NameServer = 10.2.3.29 10.2.3.33
O20 - AppInit_DLLs: (APSHook.dll) -C:\WINDOWS\System32\APSHook.dll (Bioscrypt Inc.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) -C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\system32\userinit.exe) -C:\WINDOWS\system32\userinit.exe (Microsoft Corporation)
O20 - Winlogon\Notify\ackpbsc: DllName - (c:\WINDOWS\system32\ackpbsc.dll) - C:\WINDOWS\system32\ackpbsc.dll (ActivIdentity)
O20 - Winlogon\Notify\acunlock: DllName - (c:\Program Files\ActivIdentity\ActivClient\acunlock.dll) - c:\Program Files\ActivIdentity\ActivClient\acunlock.dll (ActivIdentity)
O20 - Winlogon\Notify\avgrsstarter: DllName - (avgrsstx.dll) - C:\WINDOWS\System32\avgrsstx.dll (AVG Technologies CZ, s.r.o.)
O20 - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files\Citrix\GoToAssist\599\G2AWinLogon.dll) - C:\Program Files\Citrix\GoToAssist\599\g2awinlogon.dll (Citrix Online, a division of Citrix Systems, Inc.)
O20 - Winlogon\Notify\OneCard: DllName - (c:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll) - c:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll (Bioscrypt Inc.)
O24 - Desktop WallPaper: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{38e4c592-8d2b-11df-a6ea-0025b3785996}\Shell\AutoRun\command - "" = F:\MULTIM~1.EXE
O33 - MountPoints2\{38e4c592-8d2b-11df-a6ea-0025b3785996}\Shell\doubleTwist\command - "" = F:\MULTIM~1.EXE
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O35 - HKCU\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKCU\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2012/03/27 13:32:21 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Start Menu\Programs\Google Apps Sync 2.0
[2012/03/27 13:32:00 | 000,000,000 | -HSD | C] -- C:\Config.Msi
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/04/02 08:17:50 | 000,001,158 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2012/04/02 08:15:56 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2012/04/02 08:04:24 | 000,000,888 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2012/04/02 07:54:21 | 076,506,664 | ---- | M] () -- C:\WINDOWS\System32\drivers\Avg\incavi.avm
[2012/03/30 15:44:00 | 000,000,994 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-2007070268-646440917-121937521-1006UA.job
[2012/03/30 15:30:00 | 000,000,892 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2012/03/30 13:45:28 | 000,002,316 | ---- | M] () -- C:\Documents and Settings\Tiara Rea\Desktop\Google Chrome.lnk
[2012/03/30 13:45:28 | 000,002,294 | ---- | M] () -- C:\Documents and Settings\Tiara Rea\Application Data\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk
[2012/03/30 13:44:00 | 000,000,942 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskUserS-1-5-21-2007070268-646440917-121937521-1006Core.job
[2012/03/30 07:51:04 | 076,390,259 | ---- | M] () -- C:\WINDOWS\System32\drivers\Avg\incavi.avm.old
[2012/03/28 08:30:15 | 000,414,368 | ---- | M] (Adobe Systems Incorporated) -- C:\WINDOWS\System32\FlashPlayerCPLApp.cpl
[2012/03/15 07:54:59 | 000,333,072 | ---- | M] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2012/03/14 17:14:01 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2012/03/14 17:09:40 | 000,001,146 | ---- | M] () -- C:\WINDOWS\tasks\hpwebreg_CN19K4D7YG05HX.job
[2012/03/12 14:52:41 | 000,455,764 | ---- | M] () -- C:\WINDOWS\System32\perfh009.dat
[2012/03/12 14:52:41 | 000,075,712 | ---- | M] () -- C:\WINDOWS\System32\perfc009.dat
[2012/03/12 13:43:26 | 000,006,519 | ---- | M] () -- C:\Documents and Settings\Tiara Rea\Desktop\TSHIRTMAN6.gif
[2012/03/12 08:14:54 | 000,043,376 | ---- | M] () -- C:\Documents and Settings\Tiara Rea\Desktop\BB.jpg
[2012/03/12 08:00:42 | 000,000,792 | ---- | M] () -- C:\Documents and Settings\Tiara Rea\Application Data\Microsoft\Internet Explorer\Quick Launch\Microsoft Office Outlook.lnk
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

========== Files Created - No Company Name ==========

[2012/03/12 13:43:25 | 000,006,519 | ---- | C] () -- C:\Documents and Settings\Tiara Rea\Desktop\TSHIRTMAN6.gif
[2012/03/12 08:14:53 | 000,043,376 | ---- | C] () -- C:\Documents and Settings\Tiara Rea\Desktop\BB.jpg
[2012/02/15 16:05:54 | 000,003,072 | ---- | C] () -- C:\WINDOWS\System32\iacenc.dll
[2011/09/23 08:21:21 | 000,188,512 | ---- | C] () -- C:\Documents and Settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
[2011/03/15 08:13:48 | 000,000,664 | ---- | C] () -- C:\WINDOWS\System32\d3d9caps.dat
[2009/12/30 19:16:59 | 000,016,384 | ---- | C] () -- C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/09/11 14:37:46 | 000,000,000 | ---- | C] () -- C:\WINDOWS\nsreg.dat
[2009/08/03 15:07:42 | 000,403,816 | ---- | C] () -- C:\WINDOWS\System32\OGACheckControl.dll
[2009/08/03 15:07:42 | 000,230,768 | ---- | C] () -- C:\WINDOWS\System32\OGAEXEC.exe
[2008/07/08 05:11:23 | 000,028,510 | ---- | C] () -- C:\WINDOWS\System32\oeminfo.ini
[2008/07/08 04:53:53 | 001,991,464 | ---- | C] () -- C:\WINDOWS\System32\igkrng500.bin
[2008/07/08 04:53:51 | 000,432,400 | ---- | C] () -- C:\WINDOWS\System32\igcompkrng500.bin
[2008/07/08 04:53:51 | 000,147,456 | ---- | C] () -- C:\WINDOWS\System32\igfxCoIn_v4953.dll
[2008/03/31 14:30:34 | 002,842,624 | ---- | C] () -- C:\WINDOWS\System32\btwicons.dll
[2005/04/03 15:30:00 | 000,110,592 | ---- | C] () -- C:\WINDOWS\System32\scardsyn.dll
[2004/08/07 06:19:26 | 000,002,048 | --S- | C] () -- C:\WINDOWS\bootstat.dat
[2004/08/07 06:19:16 | 000,000,061 | ---- | C] () -- C:\WINDOWS\smscfg.ini
[2004/08/07 06:14:52 | 000,455,764 | ---- | C] () -- C:\WINDOWS\System32\perfh009.dat
[2004/08/07 06:14:52 | 000,075,712 | ---- | C] () -- C:\WINDOWS\System32\perfc009.dat
[2004/08/07 06:12:40 | 000,000,791 | ---- | C] () -- C:\WINDOWS\orun32.ini
[2004/08/07 06:07:40 | 000,333,072 | ---- | C] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2004/08/07 06:02:46 | 000,004,161 | ---- | C] () -- C:\WINDOWS\ODBCINST.INI
[2004/08/07 05:59:58 | 000,021,640 | ---- | C] () -- C:\WINDOWS\System32\emptyregdb.dat
[2004/08/04 01:00:00 | 000,673,088 | ---- | C] () -- C:\WINDOWS\System32\mlang.dat
[2004/08/04 01:00:00 | 000,272,128 | ---- | C] () -- C:\WINDOWS\System32\perfi009.dat
[2004/08/04 01:00:00 | 000,218,003 | ---- | C] () -- C:\WINDOWS\System32\dssec.dat
[2004/08/04 01:00:00 | 000,046,258 | ---- | C] () -- C:\WINDOWS\System32\mib.bin
[2004/08/04 01:00:00 | 000,028,626 | ---- | C] () -- C:\WINDOWS\System32\perfd009.dat
[2004/08/04 01:00:00 | 000,004,569 | ---- | C] () -- C:\WINDOWS\System32\secupd.dat
[2004/08/04 01:00:00 | 000,001,804 | ---- | C] () -- C:\WINDOWS\System32\dcache.bin
[2004/08/04 01:00:00 | 000,000,741 | ---- | C] () -- C:\WINDOWS\System32\noise.dat
[2002/05/28 01:55:42 | 013,107,200 | ---- | C] () -- C:\WINDOWS\System32\oembios.bin
[2002/05/28 01:54:40 | 000,004,605 | ---- | C] () -- C:\WINDOWS\System32\oembios.dat
[2001/11/14 13:56:00 | 001,802,240 | ---- | C] () -- C:\WINDOWS\System32\lcppn21.dll
[1998/05/06 20:10:00 | 000,069,632 | ---- | C] () -- C:\WINDOWS\System32\ODMA32.dll

< End of report >
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#2
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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