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Toshiba laptop, black bar on right side


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#1
reine

reine

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I got the blue screen of death today and somehow all my system restores have been lost (they were there about a week ago, when I system restored in order to get the same black bar that appeared one day).

During the BSOD I freaked out a little and restarted it halfway through. I've followed the guideline in the other board on how to fix it, but there's no minidump file for me to see what the problem was. My laptop seems to be running fine despite the BSOD,but now the black bar has returned to the right of my screen. It's around 2-3cm and messes up my screen - I had to pull my taskbar to the top to see it; part of the bottom is still hidden. It's just completely black; when I try to print screen it doesn't appear on the image. Is that part of my monitor broken or something? Is there a way to fix this?

P.S., I did some google work, and I do game a little. I don't have a graphics card and sometimes my computer gets a bit hot but I've got a fan too... could I have still fried something?
I've also attached a Hijackthis file, in case that helps.

Thank you all in advanced for your help :)

Edited by Macboatmaster, 03 April 2012 - 03:07 PM.
HiJack log removed

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#2
Macboatmaster

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Welcome to Geesk to Go


1. I have as shown removed your HiJack log it is not used in this forum.

2. Please post the make and full model details of the laptop including the service tag number if there is one or other ID

3. Check the air vents on the laptop case are they clear of visible dust.

4. Go start (Windows button) in the search box type
msinfo32
on the edit tab click select all
on the edit tab again click copy
on your reply right click and click paste please

5. Download Speccy FREE edition and send me the URL please
That is the full address that appears on your browser
http://www.piriform....wnload/standard


and here is how to send results
http://www.piriform....file-to-the-web

6. While I exmaine speccy please run a chkdsk /r

That is Windows button
type
cmd
right click when it appears above and click run as admin
at the cmd prompt
type
cd \
key enter
at the C:\> prompt
type
chkdsk /r
agree to run on restart and so so please

7. Windows button back to cmd
at C:\> prompt
type
sfc /scannow

Here is an explanation of the chkdsk and the scannow

http://www.vistax64....isk-chkdsk.html

http://www.sevenforu...le-checker.html
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#3
reine

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^ Hi, thanks for all the info - I'll start posting them.
msinfo32:
System Name MIMI-PC
System Manufacturer TOSHIBA
System Model Satellite A500
System Type x64-based PC
Processor Intel® Core™2 Duo CPU T6500 @ 2.10GHz, 2100 Mhz
BIOS Version/Date TOSHIBA V1.20, 16/06/2009
SMBIOS Version 2.5
User Name Mimi-PC\Mimi
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.84 GB
Page File C:\pagefile.sys

I will PM the speccy URL to your inbox if that's okay.

When I finish the rest, I will post it here :)

Thanks again!
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#4
Macboatmaster

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Speccy received will post when I have analysed.
Will be LATE tonight.
Please continue with chkdsk and scannow
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#5
Macboatmaster

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I have posted separately so that you do not miss it


1. Go windows button (start)
right click Computer
click Properties
click Device Manager in left pane
are there any warnings against any devices
If so explore that especially looking at display adaptor

2. right click the taskbar click lock taskbar, if it is currently check ticked, that will atcually unlock it., now by holding mouse on taskbar, top edge you can reduce width or expand width as required. and then right click again and click lock
When you have done that right click and click properties
This time you can then on the location move to where necessary, just for the time being.
Click apply and OK

3. Control panel, display
click change display settings in left pane, are you on the recommended resolution, if not use drop arrow to select

If you have difficulty click on the centre window
what display settings should I choose
then on the window that opens scroll to laptop screen size and set according to recommendation.

If still a porblem return one step and click advanced settings on central window and then on the window that opens click troubleshooter tab and if available the button.
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#6
reine

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Thanks for the quick reply!

It seems to be a kind of hit/miss sometimes with the bar (sometimes it's here, sometimes it's not) - I did the scan and now it's fine, but earlier today it was here (yesterday was fine too).

I've attached the file from the scan :)
Thank you very much once again ^^
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#7
Macboatmaster

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No file is attached


Is the computer set for minidumps
right click computer click properties
click advanced system settings
click the startup and recovery settings button.
What is set please.
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#8
reine

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Sorry, apparently I missed the message that it was too big to upload.
I uploaded it here instead, hope that's okay

http://www.mediafire...jh6adwzip54d8cr
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#9
Macboatmaster

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OK I am signing off now
I will look at Speccy more closely tomorrow

Was the chkdsk result OK
Control Panel admin tools event viewer
Windows logs
Application
Wininit in central window
In the central window, click the column heading source and that will sort them alphatbetically
Find the wininit open it and check that it is the chkdsk results
Then examine them to ensure no errors other than minor file inconsistencies and NO BAD SECTORS
OR in right pane click Find and type chkdsk

Here is how
http://www.sevenforu...viewer-log.html

Just before I leave you
Download this please and install
http://www.resplendence.com/downloads

WHO CRASHED free edition.

Click the analyse tab - that will confirm that there are or NOT any dumps
Having checked as per my previous post re the settings for dump files
You can then run the program in the event of the BSOD
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#10
Macboatmaster

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reine

It is now some 12 days since your last response, would you kindly update the topic please, indicating if you are still proceeding with this matter, or if indeed you have solved it.

Thank you
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#11
reine

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Hi,
I really apologize, exam season started for me and I haven't been online much.

I just ran the Event Viewer and I think the check disk went okay (it doesn't say there's any bad sectors from what I can tell?)

I ran the WhoCrashed program and it seems that I do have a dmp file, but I can't access it. The only info I have is the BugCheck name: APC_INDEX_MISMATCH
BugCheck code: 0x1
Parameter 1: 0x773F512A
Parameter 2: 0x0
Parameter 3: 0xFFFF0000
Parameter 4: 0xFFFFFA6019F32CA0
Probably cased by: ntkrnlmp.exe
Uptime: 00d 00:20:19
Build: 6001 Service Pack 1
Architecture: x64 (64 bit)
CPU count: 2

Once again I really apologize for the late response.
The black bar has disappeared for now, but it was here the other day. After I system restore'd, it was gone again.
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#12
Macboatmaster

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When you run Who Crashed and click analyse if you have results, they are displayed as you scroll down the page and at the end of the results is their analysis of the results

and it tells you how many dump files have been found and how many are reported on the analysis


That error APC is basically a result of something making a procedure call with a certain number of porcesses, and that number was not matched when the call finished.

In simple terms it is usually a driver, or a hardware issue, more frequently a driver.
and the reference to
ntkrnlmp.exe
means the NT - which stands for New Technology
krnl which stands for kernel
and mp which stands for multi-processor.


As you have restored to a previous point the Speccy you sent is no longer relevant, neither of course are the logs etc, or anyhting else dated from the time before the restore and of course the crash if dated before the restore is also irrelevant.


I suggest you wait, see what occurs, and come back if you need to.
If you do, please post the Who Crashed from the DATE after this restore.

A chkdsk from the date AFTER this restore

as a starter.

Thanks
and good luck with the exams.

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#13
reine

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Thanks for all the help Macboat :)
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