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Windows Explorer has stopped working


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#1
therican

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Hello everyone

I have a friends Sony Vaio laptop,Core 2 Duo and running Windows 7 Home Premium. The problem is that I once I login to the users account I get "Windows Explorer has stopped working". Then when I open the "Task Manager" and try to run explorer.exe "Task Manager has stopped working" pops up. I can get into safe mode but I am unable to access the usb or dvd drive.

Microsoft Help and Support pops up:
C:\Users\Zulainy\AppData\Local\Temp\WER7F9A.tmp.WERInternalMetadata.xml
C:\Users\Zulainy\AppData\Local\Temp\WER95AB.tmp.appcompat.txt
C:\Users\Zulainy\AppData\Local\Temp\WER9619.tmp.mdmp

I tried using the recovery cd to find a restore point but none were available. I hope a factory restore is not the only option I have.

Many thanks in advanced
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#2
Macboatmaster

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Welcome to GeesktoGo

On F8 Advanced boot options do you have an option
Repair Your Computer

If so select that and select Startup repair.

If you do not boot from the CD and do you have on there startup repair

If that does not solve it and IF IT REPORTS some problems were fixed then run it it again twice and see if it still reports problems were fixed.

In Safe Mode right click C Drive in Computer and what is the capacity and free space on C drive please

Also in Safe Mode
open an elevated cmd prompt
and at the C:\> prompt type
chkdsk /r
agree the message to run on restart and so so please

Then run a system file check please by typing in the cmd prompt window
sfc /scannow

If that reports that some files were corrupted and could not be repaired run that again please and twice more.
If the report is still that some files could not be repaired or replaced


Here are guides for the chkdsk and the system file check

http://www.vistax64....isk-chkdsk.html

http://www.sevenforu...le-checker.html
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#3
therican

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Thanks for the quick response Macboatmaster,

I ran Startup repair but windows found no problems.

Unable to right click on my computer in safe mode, it just freezes and goes back to desktop.

Ran chkdsk /r and then ran sfc /scannow 4 times.

Edited by therican, 04 April 2012 - 03:20 AM.

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#4
Macboatmaster

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and what was the result of the system file check please - what report was received on the runs.

Go into Safe Mode.
Open an elevated cmd prompt

That is type cmd in search box
when it appears above right click (if you can) click run as admin
In the cmd window
type

net user administrator /active:yes
key enter
you should receive a report that the cmd completed successfully

Now type exit
key enter

reboot and you should see the Administrator account at log in see if that will allow you to log in
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#5
therican

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OK the results for the System file check

Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log.

And after using the "net user administrator /active:yes" I was able to login as administrator. Unfortunately "Windows Explorer has stopped working" and a blank desktop are still there.

Edited by therican, 04 April 2012 - 06:04 AM.

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#6
Macboatmaster

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Go Safe Mode
type in search box
msconfig

when it appears above right click and click run as admin
then do this

STEP 1 and STEP 2

http://support.microsoft.com/kb/331796

Clean boot.

Reboot to normal mode -any change please.

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#7
therican

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I am unable to type anything in the search box. Once I hit the start button and try to type the laptop freezes and then closes the start menu.
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#8
Macboatmaster

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A new development I presume as previously you did type cmd
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#9
therican

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Sorry I did the previous in "safe mode with command prompt".
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#10
Macboatmaster

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See this please
http://www.geekstogo...over-your-data/

On that link the download for puppy points to 5.20Lupo but the link no longer goes to that as there is new version
Here is the link for the 520 lupo
http://distro.ibibli....2/lupu-520.iso
Follow the rest of the procedure in the guide and see if you can secure your data before we go any further.
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#11
therican

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OK Mac, PC is all backed up. Thanks for being patient. What is next?
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#12
Macboatmaster

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Now that you have your data secure I think it best if you go to our Malware forum
Please follow the advice in the link below.
http://www.geekstogo...cleaning-guide/
If you cannot run OTL and post the log simply explain that in your post please.

Would you kindly provide a link in the Malware post to this topic, so that my colleague in Malware can see what has been done here.

If the Malware expert is able to provide you with a clean bill of health, then if problems remain, you can come back to this topic.

At the worst case scenario you are faing a reinstall of the Operating system, but at least, you have your personal data.

It is no help now of course, but this sort of problem is why a full image backup is so vitally important.
http://windows.micro...tings-and-files

Good Luck
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#13
therican

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Thanks for all the help Macboatmaster.
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