I have a friends Sony Vaio laptop,Core 2 Duo and running Windows 7 Home Premium. The problem is that I once I login to the users account I get "Windows Explorer has stopped working". Then when I open the "Task Manager" and try to run explorer.exe "Task Manager has stopped working" pops up. I can get into safe mode but I am unable to access the usb or dvd drive.
Microsoft Help and Support pops up:
I tried using the recovery cd to find a restore point but none were available. I hope a factory restore is not the only option I have.
Many thanks in advanced