I get the following message each time I try to remove it. "An installation support file could not be installed. The system cannot find the file specified. Is there a way to remove this so I can use my new Card shop? Thank you.
Need removal of part of a program that will not come off
#1
Posted 04 April 2012 - 02:11 PM
I get the following message each time I try to remove it. "An installation support file could not be installed. The system cannot find the file specified. Is there a way to remove this so I can use my new Card shop? Thank you.
#2
Posted 04 April 2012 - 05:44 PM
You also posted this topic in our Malware forum here
http://www.geekstogo...l-not-come-off/
Please do not post the same problem in two forums.
It very easily leads to confusion, both for you and indeed for the people helping you, when two advisors, may both be posting advice on the same issue.
Additionally, there is nothing to suggest , unless you know differently, that this matter has on the evidence avialable at this time any connection with Malware.
Thank you, I hope you understand that the matter is mentioned only for your future guidance.
Now in respect of the actual problem, it seems appropriate that you should use one of the uninstaller tools.
However before I send you one, they are easy to use, but it is also easy to delete files that are needed in error.
My best advice, at the first stage is, if possible reinstall the Expressions6.
It is often a corrupted file in the installation that will itself prevent the UNINSTALL.
You must reinstall to the same folder and if the installer offers the option, as I do not know the program, of repair, select that and then select uninstall.
If the porgram has its own uninstaller use that.
If not try Add/Remove programs.
If this fails we can proceed to one of the unistaller tools, but as I said, it is BEST to try this solution first.
Also from the help site for American Expressions 6
Uninstall Spiritual Expressions® 6 (if needed)
NOTE: Back up any saved projects or address books before uninstalling Spiritual Expressions® or they will be lost.
- Click Start, select Settings and click Control Panel.
- Double-click the Add/Remove Programs icon.
- Find and then click American Greetings Spiritual Expressions 6 so that it appears selected.
- Click the Add/Remove button. If asked whether to delete Shared Files, click "No to all."
- Ensure that the Spiritual Expressions® 6 folder is empty by deleting any files that appear within the folder. (The default location for this folder is C:\Program Files\Broderbund\AGSpirit.)
- Restart the computer.
#3
Posted 04 April 2012 - 05:44 PM
- Double click the Revo Uninstaller icon on your desktop to start the program
- Scroll through the listed programs and Right Click on the program you wish to uninstall
- From the pop out menu choose Uninstall
- Click Yes to the confirmation dialogue
- In the next window select the Advanced mode
- Click Next to start uninstalling the program
- Answer Yes to confirm the uninstall
- When the program has completed the four steps, click Next to allow the program to search for leftovers
- Once complete, click Next, then Finish
- Repeat the above steps for any other programs you wish to remove.
http://www.revouninstaller.com/
#4
Posted 04 April 2012 - 07:52 PM
#5
Posted 04 April 2012 - 08:04 PM
#6
Posted 04 April 2012 - 08:26 PM
#7
Posted 04 April 2012 - 08:39 PM
In there type in the name of the program and if it finds anything then delete it.
#8
Posted 05 April 2012 - 03:46 AM
It will not let me re-install the program. We have tried and it tells us we have to take off Spiritual Expressions 6
Can you NOT reinstall the Spiritual Expressions 6 as I suggested in my post 2 -presuming you have the means to do that
My best advice, at the first stage is, if possible reinstall the Expressions6
and then when it is correctly installed use add/remove porgrams to uninstall it and then install the 7 version.
I think that is what my colleague rshaffer61 was referring to in his post 5. However he will I am sure confirm.
Whereas you seem to have interpreted it as
It will not let me re-install the program. We have tried and it tells us we have to take off Spiritual Expressions 6
an install of the 7 version.
#9
Posted 05 April 2012 - 06:06 AM
Yep exactly rightI think that is what my colleague rshaffer61 was referring to in his post 5. However he will I am sure confirm.
Whereas you seem to have interpreted it as
#10
Posted 05 April 2012 - 06:55 AM
I get the following message each time I try to install it "An installation support file could not be installed. The system cannot find the file specified." I also did a seach and the program did not come up on my machine. I went back to the "add or remove" and tried again and again to take it off. Same message each time. So where I am at is I cannot re-install Spiritual Expressions 6 nor can I get it off. I cannot install Spritual Expressions 7 because it says I have to take off what little of 6 is still on here. I have went to my old posts to see if there was anything that would help here. There really was not anything that I saw. Thank you for your time.
#11
Posted 05 April 2012 - 07:12 AM
Is the installation disk for 6 genuine?
#12
Posted 05 April 2012 - 07:19 AM
#13
Posted 05 April 2012 - 07:29 AM
Deleting the Program
Close all programs and windows and return to the desktop.
Double-click the My Computer icon on the desktop.
For Windows® XP, click Start and click My Computer.
Click View (Windows® 95/98) or Tools (Windows® Me/2000/XP) from the menu bar and click Options (Windows® 95) or Folder Options (Windows® 98/Me/2000/XP).
Select the View tab in the window that appears and locate the Hidden Files (or Hidden Files and Folders) setting.
For Windows® 95/98, verify the Show all Files option is selected.
For Windows® Me/2000/XP, verify the Display Hidden Files and Folders option is selected.
Locate the Hide File Extensions for Known File Types setting and ensure that it does not have a check before it.
If a check appears before this setting, click once on the checkmark to remove it.
Click Apply and click OK to accept the changes and close the Folder Options window.
Navigate to the drive and location where Spiritual Expressions® 6 is installed. Complete the following procedure to navigate to the default installation location.
Double-click the C:\ drive. The contents of the C: drive will appear.
Double-click the Program Files folder. The contents of the Program Files folder will appear.
Double-click the Broderbund folder. The contents of the Broderbund folder will appear.
Right-click the AG Spirit folder and using the left mouse button, click Delete from the menu that appears.
Click Yes when prompted to move the files to the Recycle Bin.
Click the Back button on the tool bar to return to the Program Files folder.
For Windows® 95, close the Broderbund window to return to the Program Files folder.
Double-click the Common Files folder.
Right-click the InstallShield folder and using the left mouse button click Delete from the menu that appears.
Click Yes when prompted to move the files to the Recycle Bin.
Click the Back button to return to the Program Files folder or close the Common Files folder.
Double-click the InstallShield Installation Information folder to view its contents.
Right-click the {8DD144C1-5EAD-4D55-80A1-ACAF893A4FFE} folder and, using the left mouse button, click Delete from the menu that appears.
If this sub-folder cannot be located in the InstallShield Installation Information folder, skip to Step 19.
Click Yes when prompted to move the files to the Recycle Bin.
Close all programs and windows and return to the desktop.
#14
Posted 05 April 2012 - 08:32 AM
#15
Posted 05 April 2012 - 08:51 AM
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