SMART Failure Disk 4
Posted 05 April 2012 - 02:45 PM
Posted 06 April 2012 - 06:13 AM
I strongly suggest that you back up your data a.s.a.p as the HDD can fail at any moment.
You need to provide information about your notebook, this includes the model name or series number (not serial) providing these details will enable us to better assist you, once we have the specs we can suggest ways to secure your data and then some HDD testing for you to do.
Posted 10 April 2012 - 02:44 PM
Posted 10 April 2012 - 02:56 PM
Some freeware for you http://easeus.com/di...y/home-edition/
If the mouse works then the wheel should work, if not it may be damaged.
but when reinstalling the OS, how do you get it to recognize the scroll thing of the laptop mouse?
Posted 10 April 2012 - 03:06 PM
Also, about the mouse; I mean the little pad on the laptop. It's supposed to make the screen scroll when you run your finger up and down the right side. We put windows 7 on a while after we bought it, and at that point it stopped working, like I lost a driver or something.
Posted 10 April 2012 - 04:28 PM
What you describe suggests that your HDD is partitioned so to confirm this can you follow the guide below please;
If only disk 4 is bad, I'd like to use the rest of the hard drive and not have to replace it.
Go to Start then to Run/Search
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see your hard drive.
Now I need you to take a screenshot and attach it to your next reply.
Do the following to take a screenshot while the above is open and showing on your desktop.
To capture and post a screenshot;
Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.
So you are aware a partitioned drive is a single drive that is split into separate storage areas, an example of this could be C: main drive for the operating system, D: system restore and E: for data storage, they are all on one physical drive but kept separate to prevent the data from becoming corrupted etc, if the HDD is mechanically damaged in any way the whole drive is affected and will fail not just a single partition.
Other drive letters you may see on your system such as F:, G: or H: may be for devices such as thumb drives, card readers and external storage devices and should not be confused with HDDs.
The touch pad issue may be a driver or settings issue and can be sorted after the HDD issue has been resolved.
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