Computer running Windows XP Professional has been crashing on a regular basis for months, especially when video is playing, even more especially when video is playing full screen. However, it also crashes fairly regularly w/o any video playing and for no apparent reason.
Usually there is a blue screen with white writing on it for a split second before the screen goes dark and the computer then reboots automatically. When it first boots and when it reboots, a box with the following message always appears:
smax4pnp.exe – Entry Point Not Found
The procedure entry point GetOpMode could not be located in the dynamic link library SMWDMIF.dll
One time in the process of crashing, the blue screen with white writing “froze” and I was able to copy what was on the screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer.
If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this sis a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software, disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.
(0x00000000, 0x000000FF, 0x00000000, 0x806E5EAO)
End of Screen Image
any thoughts on what might be causing the problems described above and how to eliminate them would be much appreciated
Edited by DavidinSF, 06 April 2012 - 11:41 AM.