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Computer wont start Windows 7


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#1
Beerstudd

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I have a friends lap top which will not start Windows. When turning on the power, it gets me to the startup repair and says Windows cannot repair this computer automatically. I have tried several thing on the site but still cannot get past this screen.

Any help would be greatly accepted.

I did run Farbar Recovery and here is the result.

Scan result of Farbar Recovery Scan Tool Version: 15-03-2012
Ran by SYSTEM at 07-04-2012 15:44:54
Running from E:\
Windows 7 Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [9644576 2009-12-15] (Realtek Semiconductor)
HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [1890088 2009-12-10] (Synaptics Incorporated)
HKLM\...\Run: [PLFSetI] C:\Windows\PLFSetI.exe [206208 2009-12-16] ()
HKLM\...\Run: [Acer ePower Management] C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe [860704 2010-03-17] (Acer Incorporated)
HKLM-x32\...\Run: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k [252928 2010-03-08] (NewTech Infosystems, Inc.)
HKLM-x32\...\Run: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED [588648 2009-07-24] (Symantec Corporation)
HKLM-x32\...\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun [98304 2010-03-29] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe [1300560 2010-03-03] (Dritek System Inc.)
HKLM-x32\...\Run: [VideoWebCamera] "C:\Program Files (x86)\VideoWebCamera\VideoWebCamera.exe" -a [1541472 2010-03-11] (Suyin)
HKLM-x32\...\Run: [facemoods] "C:\Program Files (x86)\facemoods.com\facemoods\1.4.17.10\facemoodssrv.exe" /md I [329432 2011-05-23] (facemoods.com)
HKLM-x32\...\Run: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup [30192 2011-07-16] (Google)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [35736 2011-01-30] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [932288 2010-11-10] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui [3722416 2011-09-06] (AVAST Software)
HKLM-x32\...\Run: [Play Pickle] C:\Program Files (x86)\Play Pickle\playpickle32.exe a [x]
HKLM-x32\...\Run: [] [x]
HKLM-x32\...\Run: [ApnUpdater] "C:\Program Files (x86)\Ask.com\Updater\Updater.exe" [397992 2011-07-26] (Ask)
HKLM-x32\...\Run: [SSDMonitor] C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe [112600 2010-11-15] (PC Tools)
HKLM-x32\...\Run: [T-Mobile webConnect Manager] "C:\Program Files (x86)\T-Mobile\webConnect Manager\TMobileCM.exe" -a [12800 2011-01-20] (T-Mobile)
HKU\Monica\...\Run: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" [107000 2011-07-15] (Siber Systems)
HKU\Monica\...\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2010-07-15] (Google Inc.)
HKU\Monica\...\Run: [Facebook Update] "C:\Users\Monica\AppData\Local\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver [137536 2011-08-16] (Facebook Inc.)
HKLM\...\RunOnce: [*Restore] C:\Windows\system32\rstrui.exe /RUNONCE [296960 2010-11-20] (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 68.105.28.11 68.105.29.11 68.105.28.12

==================== Services (Whitelisted) ======

2 avast! Antivirus; "C:\Program Files\Alwil Software\Avast5\AvastSvc.exe" [44768 2011-09-06] (AVAST Software)
3 CATmobile; "C:\Program Files (x86)\T-Mobile\webConnect Manager\conappssvc.exe" /n "CATmobile" [118784 2010-12-22] (SmithMicro Inc.)
2 DsiWMIService; C:\Program Files (x86)\Launch Manager\dsiwmis.exe [325200 2010-03-03] (Dritek System Inc.)
3 GamesAppService; "C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe" [206072 2010-10-12] (WildTangent, Inc.)
3 GoogleDesktopManager-051210-111108; "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" [30192 2011-07-16] (Google)
2 GREGService; C:\Program Files (x86)\Gateway\Registration\GREGsvc.exe [23584 2010-01-08] (Acer Incorporated)
3 Nero BackItUp Scheduler 4.0; C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe [935208 2010-01-15] (Nero AG)
2 NIS; "C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe" /s "NIS" /m "C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\diMaster.dll" /prefetch:1 [135032 2010-04-29] (Symantec Corporation)
2 NTI IScheduleSvc; C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [250368 2010-03-08] (NewTech Infosystems, Inc.)
2 PCToolsSSDMonitorSvc; C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe [632792 2011-01-28] (PC Tools)
3 TMobileRcAppSvc; "C:\Program Files (x86)\T-Mobile\webConnect Manager\RcAppSvc.exe" /n "TMobileRcAppSvc" [114688 2010-12-22] (SmithMicro Inc.)
2 Toolbar Updater Service; C:\Program Files (x86)\StartNow Toolbar\ToolbarUpdaterService.exe [199904 2011-03-24] ()

========================== Drivers (Whitelisted) =============

3 amdkmdag; C:\Windows\System32\DRIVERS\atipmdag.sys [6405632 2010-03-28] (ATI Technologies Inc.)
2 aswFsBlk; C:\Windows\System32\Drivers\aswFsBlk.sys [24408 2011-09-06] (AVAST Software)
2 aswMonFlt; C:\Windows\System32\Drivers\aswMonFlt.sys [65368 2011-09-06] (AVAST Software)
1 aswRdr; C:\Windows\System32\Drivers\aswRdr.sys [42328 2011-09-06] (AVAST Software)
1 aswSnx; C:\Windows\System32\Drivers\aswSnx.sys [601944 2011-09-06] (AVAST Software)
1 aswSP; C:\Windows\System32\Drivers\aswSP.sys [301912 2011-09-06] (AVAST Software)
1 aswTdi; C:\Windows\System32\Drivers\aswTdi.sys [58200 2011-09-06] (AVAST Software)
1 BHDrvx64; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.1.0.19\Definitions\BASHDefs\20110812.001\BHDrvx64.sys [1151096 2011-07-22] (Symantec Corporation)
1 ccHP; C:\Windows\System32\drivers\NISx64\1109000.00C\ccHPx64.sys [593544 2011-08-03] (Symantec Corporation)
1 eeCtrl; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [481912 2011-07-27] (Symantec Corporation)
3 EraserUtilRebootDrv; \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [136824 2011-07-27] (Symantec Corporation)
3 ewusbnet; C:\Windows\System32\Drivers\ewusbnet.sys [132608 2009-07-24] (Huawei Technologies Co., Ltd.)
3 hwdatacard; C:\Windows\System32\DRIVERS\ewusbmdm.sys [116992 2009-07-24] (Huawei Technologies Co., Ltd.)
3 hwusbdev; C:\Windows\System32\DRIVERS\ewusbdev.sys [113792 2009-07-24] (Huawei Technologies Co., Ltd.)
1 IDSVia64; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.1.0.19\Definitions\IPSDefs\20110818.030\IDSvia64.sys [488056 2011-08-02] (Symantec Corporation)
3 NTIDrvr; C:\Windows\System32\Drivers\NTIDrvr.sys [18432 2009-05-05] (NewTech Infosystems, Inc.)
3 PCTINDIS5X64; \??\C:\Windows\system32\PCTINDIS5X64.SYS [43032 2010-12-22] (Smith Micro Inc.)
3 SRTSP; C:\Windows\System32\Drivers\NISx64\1109000.00C\SRTSP64.SYS [505392 2010-04-21] (Symantec Corporation)
1 SRTSPX; C:\Windows\System32\drivers\NISx64\1109000.00C\SRTSPX64.SYS [32304 2010-04-21] (Symantec Corporation)
0 SymDS; C:\Windows\System32\drivers\NISx64\1109000.00C\SYMDS64.SYS [433200 2009-11-05] (Symantec Corporation)
0 SymEFA; C:\Windows\System32\drivers\NISx64\1109000.00C\SYMEFA64.SYS [221304 2011-08-21] (Symantec Corporation)
3 SymEvent; \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [173104 2011-06-20] (Symantec Corporation)
1 SymIRON; C:\Windows\System32\drivers\NISx64\1109000.00C\Ironx64.SYS [150064 2010-04-28] (Symantec Corporation)
1 SYMTDIv; C:\Windows\System32\Drivers\NISx64\1109000.00C\SYMTDIV.SYS [451704 2011-08-21] (Symantec Corporation)
3 tmobile_mf691_dc_enum; C:\Windows\System32\Drivers\tmobile_mf691_dc_enum.sys [75776 2010-04-09] (T-Mobile)
3 UBHelper; C:\Windows\System32\Drivers\UBHelper.sys [16896 2009-05-05] (NewTech Infosystems Corporation)
3 NAVENG; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.1.0.19\Definitions\VirusDefs\20110818.021\ENG64.SYS [x]
3 NAVEX15; \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.1.0.19\Definitions\VirusDefs\20110818.021\EX64.SYS [x]

========================== NetSvcs (Whitelisted) ===========

============ One Month Created Files and Folders ==============



============ 3 Months Modified Files and Folders =============

2012-04-07 15:44 - 2012-04-07 15:44 - 0000000 ____D C:\FRST
2012-04-07 07:29 - 2011-08-29 18:17 - 0000000 ____D C:\Program Files (x86)\Play Pickle

========================= Known DLLs (Whitelisted) ============


========================= Bamital & volsnap Check ============

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

========================= Memory info ======================

Percentage of memory in use: 14%
Total physical RAM: 3834.9 MB
Available physical RAM: 3290.64 MB
Total Pagefile: 3833.05 MB
Available Pagefile: 3291 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

======================= Partitions =========================

1 Drive c: (Gateway) (Fixed) (Total:465.76 GB) (Free:415.31 GB) NTFS ==>[Drive with boot components (obtanied from BCD)]
3 Drive e: () (Removable) (Total:1.8 GB) (Free:1.8 GB) FAT32
4 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 465 GB 0 B
Disk 1 Online 1851 MB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 465 GB 1024 KB

======================================================================================================

Disk: 0
Partition 1
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 C Gateway NTFS Partition 465 GB Healthy

======================================================================================================

Partitions of Disk 1:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 1850 MB 16 KB

======================================================================================================

Disk: 1
Partition 1
Type : 06
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 E FAT32 Removable 1850 MB Healthy

======================================================================================================
==========================================================
TDL4: custom:26000022


==========================================================

Last Boot: 2011-08-26 21:02

======================= End Of Log ==========================
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#2
rshaffer61

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First order of business is there any data that needs to be saved before we do anything? This can be accomplished by using a Linux Live cd to gain access to the data as long as the hard drive is mechanically working.


Hello beerstudd.... Welcome to
GeeksToGo, :thumbsup:
:ph34r: :yes:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
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    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.
  • If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.


Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space
  • What steps have you taken so far to resolve the issue

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#3
Beerstudd

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Ok so today when I started it, I went to blue screen and says a problem has been detected and windows has been shut down to prevent further damage to your computer.

Technical Information:
*** STOP:0X0000007b (0XFFFFF880009a9928, 0XFFFFFFFFC00000D, 0X0000000000000000, 0X000000000000000)

Make: Gateway
Display
Diagonal Size : 15.6"
Max Resolution : 1366 x 768 (HD), 16:9 aspect ratio
Technology : Ultrabright™ TFT LCD display

Graphics Card
ATI Radeon® HD 4250 Graphics with up to 256MB of dedicated system memory supporting Shader Model 4.0 and Microsoft® DirectX® 10.1

Processor
Type : AMD Turion™ II X2 Dual-Core Processor P540
Speed : 2.4 GHz
FSB : 1066 MHz
Cache : 2MB L2

Chipset
AMD M880G Chipset

Memory
4GB Dual-Channel DDR3 1066 MHz memory

Storage
500GB 5400rpm SATA HDD

Optical Drive
8x DVD-Super Multi Double-Layer Drive
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#4
Beerstudd

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I have tried to get into Safe Mode but still cannot get past the Startup Repair.
Model is NV53A52u
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#5
rshaffer61

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Your bug check code indicates the following.

0x0000007B: INACCESSIBLE_BOOT_DEVICE
(Click to consult the online MSDN article.)
Windows lost access to the system partition or boot volume during the startup process. Typical causes: Installing incorrect device drivers when installing or upgrading storage adapter hardware, or a virus.


You won't be able to do a startup repair if there is something physically wrong with the hard drive. This is why I asked in my original post about getting data saved before we do anything further. I will ask again is there data your friend wants to make sure is saved before we do anything else due to a possible hard drive failing or a virus of some sort.
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#6
Beerstudd

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Not that I know of. I will ask for sure but if is dead, it is dead either way.
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#7
rshaffer61

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We haven't determined how dead it is yet so I would like to check the hard drive out first.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.


Thanks to Broni for the instructions
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#8
Beerstudd

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I am unable to find the manufacturer of the hard drive. It only says gateway.
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#9
rshaffer61

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Then use the Seagate Seatools DOS cd ISO version. It works with most brands of hard drives.
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#10
Beerstudd

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Ran basic test on hdd.
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#11
Beerstudd

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Which test should I run for Hard Drive?
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#12
rshaffer61

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There should be a basic and a extended test. The test will take a bit to run if you run the correct one.
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#13
Beerstudd

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Passed the long and short test.
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#14
Beerstudd

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And I don't think I have said thanks yet for all the help. :)
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#15
rshaffer61

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OK have you tried to boot to the Advance Boot Menu and click on Last Know Good Configuration That Worked?
You get there the same way you would to try and boot into Safe Mode.
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