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Computer wont start Windows 7


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#16
Beerstudd

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Yes I have tried that. No good.
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#17
rshaffer61

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OK it would seem then that a new installation needs to be done. This will format the system and return everything to factory new state with all the original programs and drivers installed. Then all the updates would have to be done to bring the system current on all drivers and security updates from Microsoft.



Here are the Gateway Recovery Instructions.

1. Reboot, and press F11 or the R key to start the recovery process.
2. Select either "Full System Restore (Destructive)" or "Full System Restore (With Backup)"*.
3. Click "Next", and then click "Yes" to confirm the recovery process.
4.Wait for the computer to restore itself. When it is done, click "Reboot" to reboot the computer.
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#18
Beerstudd

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When I try to do the Restore, I get to a dos screen and hit enter. It starts windows and puts me right back at the blue screen error code.
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#19
rshaffer61

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1. Reboot, and press F11 or the R key to start the recovery process.

You don't click Enter at all. Reboot and immediately start tapping either F11 or R.
If it doesn't work with F11 then restart and try R. If neither works then the recovery partition may not be there to utilize.
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#20
Beerstudd

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F11 does nothing and r gets me to launch startup repair. :/
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#21
rshaffer61

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WWhen you click R do you get the following options at all?
2. Select either "Full System Restore (Destructive)" or "Full System Restore (With Backup)"*
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#22
Beerstudd

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No. I get the same screen as normal. Either blue screen of death or Startup Repair. That is it.
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#23
rshaffer61

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OK then what we need is the OS installation disk so we can do this another way. Do you have that available to you or can you borrow one that matches what is installed on the system?
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#24
Beerstudd

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I know I have vista. I will see if I can find a copy of 7.
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#25
rshaffer61

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What is the original OS that was installed on the system and is it the same as what is installed now?
There should be a sticker on the bottom if it is a laptop and if a desktop it will be on the side or the back of the system.
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#26
Beerstudd

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Yes, Windows 7 Home Premium.
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#27
rshaffer61

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OK you need that disk then to do the next steps.
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#28
Beerstudd

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New OS solved it. Thanks for all the help.
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#29
rshaffer61

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Congratulations BeerStudd. :rockon: for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :thumbsup: :ph34r:
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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