[rmerriam13]

Hello,

My PC crashes to the blue screen and has a bunch of error codes on it. I read a simular thread and I will attach my minidump files to this post. This happens randomly doesnt matter what I am doing it can be sleeping or simply browsing the web. The tcpip.sys error is at the bottom of the screen. Any help to stop these crashes from happening would be great!

Thanks!  Minidump.zip   164.63KB   179 downloads

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Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)

Hit Go Post Results in your reply to me.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[rockmilk]

Download BLUESCREENVIEW and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)

Hit Go Post Results in your reply to me.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!!

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

[rmerriam13]

Okay I will do all of this when I return from vacation! Thanks!

[rockmilk]

Okay I will do all of this when I return from vacation! Thanks!

Will be awaiting your reply enjoy your vacation.

[rmerriam13]

Here is the BSOD.txt

==================================================
Dump File : 042212-14960-01.dmp
Crash Time : 4/22/2012 10:50:39 AM
Bug Check String :
Bug Check Code : 0x000100fc
Parameter 1 : fffff880`0665a400
Parameter 2 : 80000000`9b819963
Parameter 3 : fffff880`06659d60
Parameter 4 : 00000000`00000002
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17790 (win7sp1_gdr.120305-1505)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042212-14960-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 291,192
==================================================

Computer is a Dell XPS435T

Startup.txt

Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run AdobeAAMUpdater-1.0 "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run Dell DataSafe Online "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
Yes HKLM:Run Dell V310-V510 Series "C:\Program Files (x86)\Dell V310-V510 Series\fm3032.exe" /s
Yes HKLM:Run DellSupportCenter "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
Yes HKLM:Run dleamon.exe "C:\Program Files (x86)\Dell V310-V510 Series\dleamon.exe"
Yes HKLM:Run EzPrint "C:\Program Files (x86)\Dell V310-V510 Series\ezprint.exe"
Yes HKLM:Run IAAnotif C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
Yes HKLM:Run mcui_exe "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
Yes HKLM:Run PDVDDXSrv "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:RunOnce STToasterLauncher C:\program files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
Yes Startup Common McAfee Security Scan Plus.lnk C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
Yes Startup User Dell Dock.lnk C:\Program Files\Dell\DellDock\DellDock.exe

The MSconfig

Adobe Flash playe update sevice
Apple Mobile Device
Bonjour Service
dleaCATCustConnectService
dlea_device
Dock login service
FLEXnet licensing Service
GoToAssist
Intel® Matrix Storage Event Moniter
InstallDriver Table Manager
Ipod Service
McAfee Security scan component
McAfee Personal firewall service
McAfee Services
McAfee VirusScan Announcer
McAfee Network Agent
McAfee Scanner
McAfee Proxy Service
McAfee McShield
McAfeeFirewall Core Service
McAfee Validation Trust Protection
McAfee Anti Spam Service
NVIDIA Display Driver Service
RoxMediaDB10
Softthinks Agent Service
stlssvr

And the last thing:

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/27/2012 07:17:55 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.

Details:
This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (04/27/2012 07:13:42 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.

Details:
This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (04/27/2012 07:09:29 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.

Details:
This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (04/27/2012 07:05:17 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.

Details:
This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (04/27/2012 07:04:13 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (04/27/2012 07:04:13 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (04/27/2012 06:53:57 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.

Details:
This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (04/27/2012 06:49:45 PM) (Source: Windows Search Service) (User: )
Description: Unable to initialize the filter host process. Terminating.

Details:
This operation returned because the timeout period expired. (HRESULT : 0x800705b4) (0x800705b4)

Error: (04/27/2012 06:48:35 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (04/27/2012 06:48:35 PM) (Source: Microsoft-Windows-LoadPerf) (User: SYSTEM)SYSTEM
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.


System errors:
=============
Error: (04/27/2012 07:01:31 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/27/2012 07:01:31 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/27/2012 07:01:31 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/27/2012 07:01:31 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/27/2012 07:01:31 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (04/27/2012 07:01:31 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (04/27/2012 07:01:20 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Error: (04/27/2012 07:01:20 PM) (Source: Service Control Manager) (User: )
Description: The Peer Name Resolution Protocol service terminated with the following error:
%%-2140993535

Error: (04/27/2012 07:01:20 PM) (Source: PNRPSvc) (User: )
Description: 0x80630801

Error: (04/27/2012 06:59:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
RxFilter


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Accu-Feel
Adobe AIR (Version: 2.6.0.19140)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Download Assistant (Version: 1.0.1)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.233)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.2.202.233)
Adobe Media Player (Version: 1.8)
Adobe Reader 9.5.0 (Version: 9.5.0)
aerosoft's - Mega Airport Frankfurt X (Version: 1.01)
aerosoft's - Mega Airport Lisbon X (Version: 1.10)
aerosoft's - Mega Airport London Heathrow X (Version: 1.10)
aerosoft's - Mega Airport Madrid Barajas (Version: 1.00)
aerosoft's - Mega Airport Paris CDG X (Version: 1.00)
aerosoft's - Mega Airport Stockholm Arlanda X (Version: 1.00)
Aerosoft - Oslo Gardermoen X (ENGM) (Version: 1)
Aerosoft Mega Airport Munich v 1.00 for FSX
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.0.69)
Apple Software Update (Version: 2.1.3.127)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 2.0.3.0)
CCleaner (Version: 3.18)
CLOUD9 Bergen FSX 1.01 (Version: 1.01)
CLOUD9 Orlando FSX 1.01 (Version: 1.01)
CLOUD9 Xcity Rome 1.01 (Version: 1.01)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.31)
Dell DataSafe Local Backup (Version: 9.3.44)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Toolbar (Version: 1.8.12.0)
Dell V310-V510 Series
DirectXInstallService (Version: 9.0.2)
EMC 10 Content (Version: 1.0.035)
EMCGadgets64 (Version: 1.0.302)
Fraps (remove only)
FrostWire 4.21.5 (Version: 4.21.5.0)
FrostWire 5.0.8 (Version: 5.0.8.0)
FS Recorder 2.01 for FSX (Version: 2.0.1.0)
FSDreamTeam Geneva FSX 1.1
FSDreamTeam GreystoneX 1.0
FSDreamTeam JFK FSX 1.0
FSDreamTeam OHareX 1.1
FSDreamTeam XPOI 1.5.0
FSDreamTeam ZurichX 1.3.2
Gauges for GroundHandling5
Gibraltar X 1.00
GoToAssist 8.0.0.514
Intel® Matrix Storage Manager
iTunes (Version: 10.1.0.56)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 14 (64-bit) (Version: 6.0.140)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
McAfee Security Scan Plus (Version: 2.0.181.2)
McAfee SecurityCenter (Version: 11.0.654)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Flight Simulator X (Version: 10.0.61355.0)
Microsoft Flight Simulator X Service Pack 1 (Version: 10.0.61355.0)
Microsoft Flight Simulator X Service Pack 2 (Version: 10.0.61472.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.127.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Monitor Webcam Driver (1.01.02.0804)
Mozilla Firefox 11.0 (x86 en-US) (Version: 11.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NirSoft BlueScreenView
NVIDIA Drivers (Version: 1.10)
NVIDIA PhysX (Version: 9.09.0814)
PMDG 737 8900 NGX (Version: 1.00.2888)
PMDG 747-400/400F for FSX (Version: 2.10.0040)
PMDG744X_GE_KL (Version: 1.00.0000)
PMDG744X_PW_UA3 (Version: 1.00.0000)
PMDG744XF_PW_FXF (Version: 1.00.0000)
PowerDVD DX (Version: 8.3.5424)
QuickTime (Version: 7.68.75.0)
Real Environment Xtreme 2.0 (Version: 2.0.2010.1027)
Realtek High Definition Audio Driver (Version: 6.0.1.5951)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.106)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
SquawkBox
Unity Web Player (All users) (Version: )
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst (Version: 1.00.0000)
VoiceOver Kit (Version: 1.40.128.0)
vroute.info (Version: 1.0.7.5)
Vuze (Version: 4.7)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)

========================= Devices: ================================

Name: Unknown Device
Description: Unknown Device
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service:
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.


========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 4086.99 MB
Available physical RAM: 2827.71 MB
Total Pagefile: 8172.17 MB
Available Pagefile: 6190.29 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.36 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:689.47 GB) (Free:573.11 GB) NTFS

========================= Users: ========================================

User accounts for \\STACEY-PC

Administrator Guest Leah
Randy Ryan Stacey

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

[rockmilk]

Please open Ccleaner and disable the entries listed below.



Yes HKLM:Run Adobe ARM "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run AdobeAAMUpdater-1.0 "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run Dell DataSafe Online "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
Yes HKLM:Run Dell V310-V510 Series "C:\Program Files (x86)\Dell V310-V510 Series\fm3032.exe" /s
Yes HKLM:Run DellSupportCenter "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
Yes HKLM:Run dleamon.exe "C:\Program Files (x86)\Dell V310-V510 Series\dleamon.exe"
Yes HKLM:Run EzPrint "C:\Program Files (x86)\Dell V310-V510 Series\ezprint.exe"
Yes HKLM:Run IAAnotif C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
Yes HKLM:Run iTunesHelper "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

Yes HKLM:Run PDVDDXSrv "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
Yes HKLM:Run QuickTime Task "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:RunOnce STToasterLauncher C:\program files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
Yes Startup Common McAfee Security Scan Plus.lnk C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
Yes Startup User Dell Dock.lnk C:\Program Files\Dell\DellDock\DellDock.exe


Download and run JavaRa unzip it to your desktop and select remove older versions do not install the current version as of yet.The next time that a program request that java is needed install it then to ensure that you do not have an old copy of java on your machine running leaving you vulnerable.
http://majorgeeks.co...vaRA_d5982.html




Here is a link to your drivers.You have an unknown device in your device manager.
http://www.dell.com/...rivers/us/en/19

"Name: Unknown Device
Description: Unknown Device
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service:
Problem: : Windows has stopped this device because it has reported problems. (Code 43)
Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation. "

If you can not get the driver that you need from the link that I provided then please us DriverMa to get that unknown device please.Also use it to update your network/ethernet driver.
http://www.innovativ....com/drivermax/



Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program. (I would also like for you to uncheck Bonjour Prior to Closing Autoruns)
http://technet.micro...ernals/bb963902


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.

Adobe Flash playe update sevice
Apple Mobile Device
Bonjour Service
InstallDriver Table Manager (set this service to disabled)
Ipod Service
RoxMediaDB10
stlssvr


I also found this link. http://www.sevenforu...n-protocol.html In reguards to the error below.
Error: (04/27/2012 07:01:20 PM) (Source: Service Control Manager) (User: )
Description: The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535

Please Run CHKDSK /R In a command prompt window. Hit the start button then type cmd in the run box when the command prompt opens right click run as admin type or copy and paste the following. CHKDSK /R Reply Y when asked if you want this to happen on the next boot.Now Type Exit and Reboot your machine. (do this if you have not already)

How do you feel about changing Antivirus apps? I suggest that you lose McAfee and switch to Avast free.
Mcafee removal tool.
http://majorgeeks.co...Tool_d5420.html

Here is the link to Avast.
http://www.avast.com/download-software