[maradei]

Hi There-
I am malware free- unable to download the recent update "definition update for windows defender kb915597 definition 1.123.12222.0. Update is telling me I have to still install this and Im getting the same fail message. Some updates were not installed".Failed :1 update- Windows Update 8007007E failed. Have windows 7 on sony laptop. Please advise
thank you-
Mark

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are you using MSE...if so it disables windows defender...

[happyrock]

are you using MSE...if so it disables windows defender...

[maradei]

I don't think I do. (i assume your referencing microsoft security essentials?)

[happyrock]

yes on microsoft security essentials
what anti virus are you running

[maradei]

avira- and have malwarebytes but dont think malwarebyts runs unless I run it

[happyrock]

check for windows defender in the add remove programs section in the control panel...try uninstalling it

[maradei]

all i see is windows live essentials 2011-also have spyware blaster FYI

Edited by maradei, 10 April 2012 - 12:53 PM.

[happyrock]

would you mind trying microsoft security essentials...if so download it from here but don't install it until you uninstall avira by using their removal tool here and reboot...then install MSE

[maradei]

There seems to be 2 options which do I use? Cant I just go unistall it in my programs section? If I see that I have MSE already am I running it now ? What will that do? sorry for all the questions..


Avira AntiVir Removal Tool Date Version Type Size
Avira AntiVir Removal Tool   Nov 6, 2009 3.0.1.17 exe 359 kB  
Avira AntiVir Removal Tool (Delphi-Virus W32/Induc.A)   Nov 6, 2009 3.0.1.18 exe 358,5 kB

[happyrock]

try just uninstalling it in the add remove section of the control panel...
you can't have two anti virus programs...they will fight and bog your system down...
so uninstall avira then reboot and install MSE

[maradei]

which one of the 2 do I use?

nus\amd64\mseinstall.exe 9.7 MB Download
enus\x86\mseinstall.exe 7.7 MB Download

[happyrock]

uninstall avira...not mse

[maradei]

This is what I have from the link you gave me:mse install right ? Need to know which one?
here is the link-http://www.microsoft.com/download/en/details.aspx?id=5201

Microsoft Security Essentials

Quick links

Overview
System requirements
Instructions

Looking for support?
Visit the Microsoft Support site now >
Visit the Microsoft Support site now >
Microsoft Security Essentials provides real-time protection for your home or small business PC that guards against viruses, spyware, and other malicious software.
Quick details
Version: 2.0.657.0 Date published: 6/27/2011
Change language:
KB articles: KB975959
Files in this download

The links in this section correspond to files available for this download. Download the files appropriate for you.
File name Size
enus\amd64\mseinstall.exe 9.7 MB Download
enus\x86\mseinstall.exe 7.7 MB Download

Edited by maradei, 11 April 2012 - 12:15 PM.

[happyrock]

the amd64 is for 64 bit operating systems
the x86\ is for 32 bit OS

[maradei]

Ok done-now what would you like me to do ?
Thanks