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Computer Rebooting / Blue Screen [Closed]


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#31
Essexboy

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When you click the icons do they open with the PDF reader....

Could you try this next
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#32
sean.dbtrader

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The files do open in the correct application when I double-click on them. The icons are just messed up.

I tried the File Types Manager program and I was able to go in and select a default icon for PDF. However, it did not change the icons. Maybe something in my registry is messed up.
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#33
Essexboy

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Do any PDF's that you now create get the right icon ?

Back to the search :)
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#34
sean.dbtrader

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No, PDFs that I create have the same generic icon.
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#35
Essexboy

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Have you tried a re-install of Adobe... As at the moment I can find no specific fix... But I do have a few other areas to check
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#36
sean.dbtrader

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I just tried that and it worked for the PDF files. I hope I don't have to reinstall all the programs to fix the rest of the icons. Is that the only fix?

I appreciate all your help. I don't want to take up too much more of your time. I can live with it the way it is or reinstall if need be.

Thanks,
Sean
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#37
Essexboy

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An over the top install would be the quickest option .. Still searching for a sensible solution though. It is funny that I can not find many as I am sure this may be a common problem
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#38
sean.dbtrader

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I just noticed today that I'm getting Google redirects. Seems like a Google redirect virus. I'm not sure how I could have gotten another virus so quickly or if this is leftover from the previous infection.

Please let me know how I can clear this virus.
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#39
Essexboy

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This is definitely something new ... OK big tool time

Download AVPTool from Here to your desktop

Run the programme you have just downloaded to your desktop (it will be randomly named )

First we will run a virus scan

Click the cog in the upper right
Posted Image


Select down to and including your main drive, once done select the Automatic scan tab and press Start Scan
Posted Image

Allow AVP to delete all infections found
Once it has finished select report tab (last tab)
Select Detected threats report from the left and press Save button
Save it to your desktop and attach to your next post


Now the Analysis

Rerun AVP and select the Manual Disinfection tab and press Start Gathering System Information

Posted Image

On completion click the link to locate the zip file to upload and attach to your next post

Posted Image
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#40
sean.dbtrader

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OK, I started the scan, but it has completely locked up my computer. I can't even get to Task Manager. Is this normal?

Any way for me to get access to my computer back without hard shutdown of the computer?
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#41
sean.dbtrader

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I was finally able to get into Task Manager by clicking Ctrl-Alt-Delete. Once their I shut down all the iexplore.exe processes and that seems to have returned my computer to normal operation. The Kaspersky scan is still running.
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#42
sean.dbtrader

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The scan completed and detected 1 threat. I've attached the detected threats and system information files.

Attached Files


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#43
sean.dbtrader

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Unfortunately, whatever Kaspersky removed it wasn't the google redirect. I just tried another Google search and Internet Explorer is still redirecting me when I click on a link from a Google search.
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#44
sean.dbtrader

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It redirects me to the IP address 109.206.160.225. Not sure if that is useful information or not.
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#45
Essexboy

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That address resolves to a UK server.


There was nothing relevant in the AVP scan ... So I am now thinking it is a BHO or the Firefox equivalent

OTL is the best tool for that

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    consrv.dll
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    C:\Windows\assembly\tmp\U\*.* /s
    %Temp%\smtmp\1\*.*
    %Temp%\smtmp\2\*.*
    %Temp%\smtmp\3\*.*
    %Temp%\smtmp\4\*.*
    >C:\commands.txt echo list vol /raw /hide /c
    /wait
    >C:\DiskReport.txt diskpart /s C:\commands.txt /raw /hide /c
    /wait
    type c:\diskreport.txt /c
    /wait
    erase c:\commands.txt /hide /c
    /wait
    erase c:\diskreport.txt /hide /c
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

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